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Gordon the Plumber, LLC

New Braunfels, TX
5(59 reviews)
RESPONSE

Unknown

No response data yet

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Budget-Friendly

Fair Pricing ✓

RED FLAGS

None Found ✓

No significant concerns in reviews

Trust Score: 0/100 · Based on 59 reviews

Top pickTop pick
5.0Google

Our Verdict

Strong Hire

#15 of 15 in New Braunfels, TX

Best for
  • Emergency and same-day calls
  • Budget-conscious homeowners
  • Complex installs and remodels
  • Water heater install/repair
  • Drain and sewer work
Avoid if
  • You can find better-priced options nearby

Hire if: You need fast same-day or after-hours response

Hire if: You need a plumber who actually shows up when scheduled

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need detailed walkthroughs and written estimates before work starts

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 59 Reviews Tell Us

Emergency Response

Exceptional responsiveness: came out the next morning and arrived early, with another review mentioning same-day service during business hours

Emergency and same-day calls

What To Watch Out For

Not enough data to identify weaknesses

Quality & Professionalism

Strong diagnostic expertise: identified multiple leaks that larger bonded companies missed over 6 months, and uncovered previous incompetent work

Clear communication and customer education: multiple reviewers note thorough explanations and helpful guidance during service

Communication

Exceptional responsiveness: came out the next morning and arrived early, with another review mentioning same-day service during business hours

Clear communication and customer education: multiple reviewers note thorough explanations and helpful guidance during service

Pricing

Transparent pricing: 4 of 5 reviews explicitly mention no hidden costs, reasonable/fair pricing, and honest billing practices

Fair PricingGood Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

D
Daiquiri Lucas

My water softener was making a strange hissing sound and a neighbor recommended Gordon the Plumber. They came out the very next morning (arrived early even), diagnosed and rectified the problem by midday. Turned out I needed a pressure relief valve installed at the water line. Very professional and what I feel was a pretty reasonable price. Would highly recommend and they'll be the first call if I need service again.

S
Sarah Howell

I don’t usually write long reviews, but Gordon the Plumber LLC deserves this one. Our families have known each other for many, many years, and one thing has never changed: they give more than they take. They show up. They help. They care—about people, not just business. That kind of integrity is rare these days. Gordon the Plumber is a true family-run company, and you can feel it. The owner’s sons work alongside him, and it’s honestly a beautiful thing to see. When I called with a plumbing issue (because of course it happened at the worst possible time), Gordon didn’t hesitate—he had his son, Gordon, out to us before I could even look at my schedule. That alone shocked me in a world where customer service is quickly dwindling. The situation was stressful, but they worked with us, explained everything clearly, and made sure we had what we needed in record time. No pressure, no runaround—just solid, honest help when we really needed it. If you’re looking for a plumbing company that truly loves this community, treats people right, and stands behind their work, this is it. We’re grateful not just for the service, but for the kind of people they are. Highly recommend Gordon the Plumber LLC. Every single time.

D
Denise Rainey

I was desperate and had spent thousands of dollars to locate and repair leaks. Multiple large bonded plumbing and sprinkler companies kept telling me there were NO LEAKS! For over 6 months my water bill was over $1000.00 a month! My son and daughter in law encouraged me to try Gordon the plumber. They showed up and after some digging and detective skills they found multiple leaks and uncovered some really incompetent previous work that I obviously overpaid for! Gordons guys fixed all leaks with quality parts and highly professional skill and more than reasonable price! Thanks to Gordon for fostering a company with quality and integrity!

A
Amanda

My water heater suddenly stopped working, and the team at Gordon the Plumber came through big time. They were punctual, professional, and respectful throughout the whole process. Everything was clearly explained, the unit was replaced quickly, and they left the area spotless. No hidden costs or surprises—just honest, solid work. The new water heater is running perfectly. If you're looking for a reliable plumber, definitely give them a call!

J
Joan Clarice Santiago

Gordon Plumbing Company installed my water softener today and I’ll tell y’all my hair and skin has never been softer and smoother. Service was great, both guys came in and professionally installed my water softener and very helpful and informative. They also flush my water heater since I haven’t flushed my water heater in two years. Price was reasonable. Me and my son are now enjoying our showers more than ever!

Business details

Phone
(830) 822-1733
Address
1345 Industrial St A2, New Braunfels, TX 78130, USA
Hours
Varies — check website

Service area

Based in New Braunfels. Serves 8 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Gordon the Plumber, LLC

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