Good News Plumbing & Drain
Plumber · Glendora, CA · Open 24 hours per Google listing
Our verdict
4.9★ across 248 Google reviews; only 5 reviews analyzed — 4 five-star and 1 one-star alleging a $600+ overcharge and unexpected hot water loss during an after-hours faucet emergency.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-day availability confirmed in 2 of 5 sampled reviews; fast_response theme counted 3 times — technicians dispatched immediately and jobs completed within 30 minutes in at least one case.
1 cited review
“Our water heater suddenly went out and we had no hot water, so we called Good News Plumbing & Drain. They were available right away and sent Lupe and Jaime. They explained our options clearly and got to work right away. They were very helpful and kept us informed every step of the way. The issue was resolved quickly and we had hot water again!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Techs Lupe and Jaime cited by name for clear option explanations and step-by-step communication during a water heater outage.
2 cited reviews
“Our water heater suddenly went out and we had no hot water, so we called Good News Plumbing & Drain. They were available right away and sent Lupe and Jaime. They explained our options clearly and got to work right away. They were very helpful and kept us informed every step of the way. The issue was resolved quickly and we had hot water again!”
“Great expertise! I had a backup in my toilets and showers. Lupe came out , checked the problem , communicated with me about what needed to be done. He got the job done quick within like 30 minutes. Great service and very friendly .”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star reviewer reports $600+ charged for 2 faucets on an emergency call, plus hot water lost post-repair without warning — allegation of taking advantage of desperate customers.
“He put on 2 faucets (one on tub, one on shower) and on top of the emergency call charged us over $600 . We were desperate because we live on a septic so we paid it but in the process we lost our hot water and were not told this would happen.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We had an emergency due to a shower not turning off. We also understood we had to pay the after houra emergency fee. He put on 2 faucets (one on tub, one on shower) and on top of the emergency call charged us over $600 . We were desperate because we live on a septic so we paid it but in the process we lost our hot water and were not told this would happen. Even with all that he spent more time outside walking …”
Positive
“Good News Plumbing was amazing! They were fast, efficient, and available the same day to fix the issue in my restroom. The technician and the team was professional and got everything working perfectly. Great service from start to finish — I definitely recommend them!”
“I had such a great experience with Good News Plumbing and Drain! From start to finish, everything was handled professionally and with care. Alex, the owner, was absolutely fantastic, he took the time to explain everything clearly, answered all my questions, and made sure the job was done right. It’s rare to find a company that combines excellent service, honesty, and real professionalism, but that’s exactly what I …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 248 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Good News Plumbing & Drain?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Good News Plumbing & Drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Good News Plumbing & Drainisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: West Covina · Upland · Mount Wilson · Chino Hills