Good News Plumbing & Drain
Fast Response
Reviewers confirm quick response
Claims 24/7
Self-reported — not confirmed by reviews
Unknown
Based on review analysis
1 concern
1 star reviewer reports $600+ charged for 2 faucets on an emergency call, plus hot water lost post repair without warning — allegation of taking advantage of desperate customers.
Trust Score: 0/100 · Based on 248 reviews
Solid pickOur Verdict
#14 of 14 in Glendora, CA
No standout specialties
- You're highly price-sensitive
Hire if: You need fast same-day or after-hours response
Hire if: You need clear communication and upfront explanations
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 248 Reviews Tell Us
Emergency Response
Same-day availability confirmed in 2 of 5 sampled reviews; fast_response theme counted 3 times — technicians dispatched immediately and jobs completed within 30 minutes in at least one case.
What To Watch Out For
Not enough data to identify weaknesses
1 star reviewer reports $600+ charged for 2 faucets on an emergency call, plus hot water lost post repair without warning — allegation of taking advantage of desperate customers.
Communication
Techs Lupe and Jaime cited by name for clear option explanations and step-by-step communication during a water heater outage.
Customer reviews
Reviews from Google, Yelp & more
Our water heater suddenly went out and we had no hot water, so we called Good News Plumbing & Drain. They were available right away and sent Lupe and Jaime. They explained our options clearly and got to work right away. They were very helpful and kept us informed every step of the way. The issue was resolved quickly and we had hot water again! We will definitely be calling them next time.
Great expertise! I had a backup in my toilets and showers. Lupe came out , checked the problem , communicated with me about what needed to be done. He got the job done quick within like 30 minutes. Great service and very friendly . I definitely recommend for all your plumbing needs. 😊
Good News Plumbing was amazing! They were fast, efficient, and available the same day to fix the issue in my restroom. The technician and the team was professional and got everything working perfectly. Great service from start to finish — I definitely recommend them!
We had an emergency due to a shower not turning off. We also understood we had to pay the after houra emergency fee. He put on 2 faucets (one on tub, one on shower) and on top of the emergency call charged us over $600 . We were desperate because we live on a septic so we paid it but in the process we lost our hot water and were not told this would happen. Even with all that he spent more time outside walking around than even putting the valves/faucet heads on. Such a disappointment not only did we get over charged but loat hot water. Beware this vendor ls taking advantage of people.
I had such a great experience with Good News Plumbing and Drain! From start to finish, everything was handled professionally and with care. Alex, the owner, was absolutely fantastic, he took the time to explain everything clearly, answered all my questions, and made sure the job was done right. It’s rare to find a company that combines excellent service, honesty, and real professionalism, but that’s exactly what I found here. Highly recommend Good News Plumbing and Drain for anyone who needs reliable and trustworthy plumbing work!
Business details
Service area
Based in Glendora. Serves 22 nearby cities within 20 miles:
Good News Plumbing & Drain