Golden Rule Plumbing & Contracting, LLC
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Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 1260 reviews
Our Verdict
#11 of 17 in Coatesville, PA
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Drain and sewer work
- Bathroom and kitchen remodel plumbing
No major caveats
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need detailed walkthroughs and written estimates before work starts
Caution if: You need guaranteed sub-hour response for true emergencies
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1260 Reviews Tell Us
Emergency Response
Emergency and same-day calls
What To Watch Out For
Inconsistent pre-arrival communication—one reviewer requested an ETA but only received 'in route' message and was called only upon arrival, requiring advance notice for home preparation
2 reviews mention membership programs or upselling
Upselling concerns
Quality & Professionalism
Workmanship quality consistently praised—3 reviews highlight perfection, thoroughness, and conscientiousness, with one noting Brett 'double checked everything was right'
Communication
Flexible with schedule changes—one reviewer had appointment conflicts and praised Golden Rule for being 'flexible and communicative' despite delays
Inconsistent pre-arrival communication—one reviewer requested an ETA but only received 'in route' message and was called only upon arrival, requiring advance notice for home preparation
Respect for Your Home
Inconsistent pre-arrival communication—one reviewer requested an ETA but only received 'in route' message and was called only upon arrival, requiring advance notice for home preparation
Pricing
Significantly better pricing than competitors—one reviewer received quotes from 3 plumbers and Golden Rule was 'best by good margin' and only one stating maximum price upfront
No hidden fees or upsells—4 reviewers explicitly mention honest pricing with no unexpected charges or pressure to upgrade
Customer reviews
Reviews from Google, Yelp & more
It was an enjoyable experience working with Golden Rule Plumbing through our remodeling project. They were the first contractor to disconnect the plumbing and sinks before demo could begin. After the new flooring was put in, Golden Rule Plumbing came back to reconnect the plumbing and sinks and hook up the new toilets, faucets and valves. They arrived on schedule with all the materials needed for the job and began work right away. Kyle was great in coordinating everything and Brett the Senior Master Plumber did an outstanding job with making sure and double checking everything was right. Thank you Golden Rule Plumbing & Contracting LLC
Cannot say enough nice things. Brett and his helpers were amazing and did a fantastic job. Cleaned up impeccably every afternoon. Used many drop cloths to protect the flooring from entry to bathroom. He is conscientious and professional and always on time. His work is perfection and he is very concerned that the homeowner is happy.
Everyone at the company was fast to respond and excellent at fitting me in with my tight schedule. The quoted price for a tankless upgrade was the best of 3 I received by a good margin, was the only one that stated it was the maximum price for work, and the company was the only one that respected my research and did not try to either upsell me or convince me to get something else. The plumbers were polite, fast, did a good job, and cleaned up after themselves. They found a better way to complete the work that I hadn't considered and ended up charging me less in the end as well.
Had a bit of an issue with changing the appointment time because of unexpected emergency calls, since I was under some time constraints and couldn't reschedule to another day. Golden Rule was flexible and communicative, so despite the delays I would absolutely call again. Ed and Tanner were extremely professional and pleasant to work with. They diagnosed and fixed the small leak that we had dripping down to the basement within the hour for a very reasonable price. I really appreciated the honestly, with no unexpected fees, upsells, or service contracts.
Matt & Tanner were efficient, effective and totally professional. Work was excellent! Only reason I didn't go with a 5-star review is because I had requested a ETA so I could be sure to be on site and arrange for my dog not to interfere. Unfortunately, the message I received only said that they "were in route" and they only called when they had already arrived. No big deal, but that extra step is very appreciated!
Business details
Service area
Based in Coatesville. Serves 23 nearby cities within 20 miles:
Golden Rule Plumbing & Contracting, LLC