Gene Wagner Plumbing Co., Inc.

They came out same day I called, got the job done and cleaned everything up, I was very pleased as always when I have called them for a job. These days you don't know what to expect from a cost perspective, so I was pleased when he handed me the bill. No it wasn't free, but less than I had imagined. The man was friendly and got things done without any problems. This business has ALWAYS come through for me and everyone I have sent their way.

***UPDATE- DRY BASEMENT DURING MKE FLOOD OF AUG 2025*** Went above and beyond REPLACING my entire sewer line last fall from the middle of Cleveland Ave to my house. They also installed a sump pump and replaced my main floor drain. The guys were very respectful and kept me up-to-date on what was going on each day. I’m very thankful they cared about making sure it was done well and done right. Not just done. *MMSD does offer grants which helped pay for a portion of this due to me having a Palmer valve they could seal off; however, this grant was 100% taxable and I owed quite a bit at tax time. Wagner did warn me about this.

Had a significant "plug" somewhere in my condo. Ryan was so diligent and so thorough in resolving the problem; very impressive. Had 2 other upcoming jobs and he took the time to explain all my options. Just a terrific company that's quite obviously very well managed.

I had a damaged sewer line and these guys are the absolute experts!! And at a reasonable price!! I had a sewer backup during Christmas and another local plumber totally lied and took advantage of me by charging my 3x the going rate. During that evaluation, it was revealed that my sewer line was broken. There was no way I was going to hire those crooks!! A 2nd plumber came out, looked at the break, and sent me a contract to charge me $23,000 to fix the crack!! Are you freakin' kidding me!!!?? How stupid do you think I am!!! So I searched around and found Gene Wagner Plumbing who has been in business for 60 years. I ended up hiring them. They worked with my city to get permits, called the utility company to flag out the lines, and then showed up promptly at 8:00 AM on the day of work. I told the 3 guys that I was really jittery about this since they were going to rip up my lawn, they had to dig 10' down to get to the sewer line....very stressful!! They reassured me that they do this every day and they would take good care of me. And they did!! They know what they are doing. Very efficient. Their price was very reasonable considering the huge equipment they had to use and the hours they put in. On Day 2 the city inspector reviewed the hookup and give the OK that the work had been done correctly. The supervisor took photos of the sewer line hookup and sent them to me as documentation. They filled up the hole....and amazingly the hole was only 3.5 ft wide which was very narrow considering what they were doing - it shows they know how to do this type of work. They did a very good job of cleaning up before they left. Other neighbors gave reviews whining that their fees are excessive which included travel time. No, neighbors, their rates aren't unreasonable - I've been the victim of crooked plumbers who charged huge fees. Plumbers are expensive. Get over it!! Gene Wagner charged me a reasonable fee and they did a great job.

Dave and his crew were fabulous to work with! From our initial call for help all the way to the end the entire team was responsive, timely, respectful and kind. They cleaned up and answered all of our questions! We could not have asked for a better experience for our unfortunate situation.