Gatti Plumbing, Heating and Drain Cleaning LLC
Plumber · Livingston, NJ
Our verdict
Fast emergency response and upfront pricing, but one serious incident reveals inconsistent workmanship and poor owner follow-up on complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-day or next-day emergency response. 3 of 5 reviews explicitly mention rapid availability (same day, next week, responsive arrival with ETA).
2 cited reviews
“came the same day and did excellent work”
“came back to ensure no leaks after water running”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Transparent upfront pricing. 2 reviews highlight clear pricing communication before work begins.
2 cited reviews
“all his prices are upfront and fair”
“came the same day and did excellent work”
Follow-up attention to detail. One reviewer notes technician returned hours later to verify no leaks after water softener installation.
1 cited review
“came back to ensure no leaks after water running”
Professional demeanor and courteous communication. Multiple mentions of respectful, clean work and proactive ETA updates.
1 cited review
“came the same day and did excellent work”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One severe service failure with owner refusing remediation. Homeowner was left with unfinished work, property damage (flooring scratch, carpet stain, water damage), and a $1,500 charge with owner later claiming the price was too low. Owner stated this quality of work is what he 'expects' from staff.
“failed to turn hot water back on, left water everywhere, scratched flooring”
Multiple execution failures on a single complex job: failed to reconnect hot water, left standing water and wet towels in home, scratched wood flooring, and stained carpet during appliance relocation.
“failed to turn hot water back on, left water everywhere, scratched flooring”
Owner (Kyle) refused accountability after poor workmanship—no apology offered, declined to send replacement technician to finish incomplete work, and disputed original pricing mid-project after poor performance.
“failed to turn hot water back on, left water everywhere, scratched flooring”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Lots of great service for others, but not for me it seems. Two guys came out (plumber and helper) to move and connect a washer and gas dryer, relocate a sink in the laundry 3', replace a toilet, and clear a drain associated with my gutter drainage system. Ultimately, the sink was relocated, the appliances were set in place (not fully connected yet), and the outdoor drain was cleared. I paused the remaining work …”
Positive
“I called in with some pictures of a broken old boiler with leaking pipe. Kyle came the same day and did excellent work with hourly fees stated upfront. He stay late to fine tune everything to make sure the old unit work so my families can stay warm. Honest hard working guy!”
“The Gatti Plumbing team was awesome! I asked them to install a water softener and they were able to come the next week. They installed it exactly how I asked and even taught me about how my unit worked. The person who did the installation even came back to ensure there were no leaks a few hours later after the water had been running through it for a while. Highly recommend.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 174 reviews so far. Treat this as a first read.
Newest review in our sample: Oct 2025.
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Find plumbers near you
Gatti Plumbing, Heating and Drain Cleaning LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Colonia · Englishtown · Atlantic Highlands · West Orange