Gatti Plumbing, Heating and Drain Cleaning LLC

I called in with some pictures of a broken old boiler with leaking pipe. Kyle came the same day and did excellent work with hourly fees stated upfront. He stay late to fine tune everything to make sure the old unit work so my families can stay warm. Honest hard working guy!

The Gatti Plumbing team was awesome! I asked them to install a water softener and they were able to come the next week. They installed it exactly how I asked and even taught me about how my unit worked. The person who did the installation even came back to ensure there were no leaks a few hours later after the water had been running through it for a while. Highly recommend.

Kyle replaced 2 boilers in our multi-family house at one time and the work was great! He is very professional, all his prices are upfront and fair, and he takes care to be thorough with the appropriate speed. I fully recommend Gatti Plumbing.

Lots of great service for others, but not for me it seems. Two guys came out (plumber and helper) to move and connect a washer and gas dryer, relocate a sink in the laundry 3', replace a toilet, and clear a drain associated with my gutter drainage system. Ultimately, the sink was relocated, the appliances were set in place (not fully connected yet), and the outdoor drain was cleared. I paused the remaining work scheduled for the next day due to the poor performance of the plumber (helper was fantastic). At the conclusion of the work, the plumber failed to turn the hot water back on, left a sopping wet towel in the laundry room with water everywhere, put a decent sized scratch in my wood flooring when transporting the appliances, and left a stain on my carpet. I called Kyle (owner) to explain the situation and asked him to send another plumber out to finish the job. He then said the initial charge of $1,500 was too little and he should have charged $2,500 (they actively worked for 3.5 hours). He had no issues with the state the plumber left my home in, kept coming back to that I should pay the full $1500 even though the work wasn't finished, and kept using an analogy that if I go to a restaurant and get bad food I should tell the server while he's there. I mentioned that I didn't notice the issues until they left, and as I had an issue with the plumber notifying the owner was the correct course of action. Kyle refused to send someone out to finish the job and said I could hire someone else. At no time did Kyle offer an apology or consideration for what I experienced. When asked directly if this quality of work is what he expects out of his staff, he said yes.

Kyle Gatti was really great. Very responsive. He gave me a good ball park estimated price for the job and also gave me an estimated time of arrival for when he'd arrive after he was done with another job. He even followed up with a call when he was on his way and gave be an ETA down to the minute. Very courteous and professional and left everything very clean and he fixed the problem fast all the while I was in between zoom meetings. I'll definitely use Gatti Plumbing again I'm the future. Thank you!