Garrison's Plumbing
Fast Response
Reviewers confirm quick response
Not Verified
No emergency data in reviews
Mid-Range
Fair Pricing ✓
1 concern
Rude initial phone interaction: no proper greeting, told caller 'I better hurry' — single complaint but from thin review pool (<25 reviews warrants flagging)
Trust Score: 0/100 · Based on 12 reviews
Solid pickOur Verdict
#10 of 15 in Crossville, TN
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need high-quality work that holds up over time
Caution if: You want detailed upfront explanations
Caution if: You need airtight scheduling and guaranteed arrival times
Caution if: You need guaranteed sub-hour response for true emergencies
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 12 Reviews Tell Us
Emergency Response
Water heater install completed for $188 labor vs $1,700 Mr. Rooter quote; tankless install cited as prompt, quality work at fair price
After-hours emergency response confirmed: arrived within an hour on Christmas Eve for burst pipe, fixed in short time
What To Watch Out For
1 of 5 reviews cites rude phone manner — no greeting, told caller to hurry; unprofessional first impression documented
Rude initial phone interaction: no proper greeting, told caller 'I better hurry' — single complaint but from thin review pool (<25 reviews warrants flagging)
Quality & Professionalism
Water heater install completed for $188 labor vs $1,700 Mr. Rooter quote; tankless install cited as prompt, quality work at fair price
Communication
1 of 5 reviews cites rude phone manner — no greeting, told caller to hurry; unprofessional first impression documented
Pricing
Water heater install completed for $188 labor vs $1,700 Mr. Rooter quote; tankless install cited as prompt, quality work at fair price
Customer reviews
Reviews from Google, Yelp & more
Did a tankless hot water heater install on my home, and some other plumbing work that needed taken care of. Prompt, quality work, and a fair price!!
A pipe busted in my garage on Christmas eve Garrison's Plumbing was the only one that would come. He was here within a hour and had it fixed in no time. I would high recommend them. Saved our Christmas.
Came out after buisness hours to find and stop the leak which turned out to be the bottom of my hot water heater had rusted out, first thing in the morning returned with a new hot water heater and installed it, got a bigger tank than the original for same cost. Also replaced a pipe that needed replaced. Then fixed and put the sheet rock back in place around the water heater. Went above and beyond for my family, very professional, and very knowledgeable about the world they did. Called other places and got no answer or couldn't come till morning, while I had a river running under my house!!! Thanks guys!!
Rude and very unprofessional. When he answered the phone he didn't have any proper greeting other than a frustrated hello and said he was I better hurry and say what i need to because was busy. Very unpleasant!
I highly recommend Garrison plumbing. I needed to have a 10 year propane water heater replaced. Got an estimate from Crossville Mr. Rooter for around $1700...they sent a kid with a lot of tattoos and an IPAD. I called Garrison plumbing and he said he would install one for $150! Got in my truck and picked up a Whirlpool LP Water heater at Lowes for $550. Terry Garrison and his helper showed up a couple hours later and did a professional installation. They needed a few extra parts so the cost of the installation was actually $188. Total cost to me was $738... less than half of Mr. Rooter. His motto is professional service at good ol' prices and I believe it.
Business details
Service area
Based in Crossville. Serves 1 nearby cities within 20 miles:
Garrison's Plumbing