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Frontier Plumbing and Heating

West Jordan, UT
4.5(33 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

Claims 24/7

Self-reported — not confirmed by reviews

PRICING

Premium / Upsells

Membership programs detected in reviews

RED FLAGS

2 concerns

Patron dismissal pattern: owner argued with 1 star customer over a quick fix repair rather than acknowledging the complaint, upselling concerns

Trust Score: 0/100 · Based on 33 reviews

Proceed with careProceed with care
4.5Google·3.9Yelp

Our Verdict

Proceed with Caution

#9 of 10 in West Jordan, UT

Best for

No standout specialties

Avoid if
  • You need this for a complex or high-stakes install
  • You can find better-priced options nearby

Hire if: You need fast same-day or after-hours response

Hire if: You need clear communication and upfront explanations

Caution if: You need warranty-grade work on a complex or high-stakes install

Caution if: You need airtight scheduling and guaranteed arrival times

How they score across what matters

Based on 100 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 33 Reviews Tell Us

Emergency Response

fast_response theme cited in 11 of 100 analyzed reviews; weekend water-heater jobs completed same-day in at least 4 mentions

17% negative sentiment across 100 reviews; slow_response flagged in 3 reviews alongside occasional non-plumbing Yelp data polluting the review set

What To Watch Out For

1-star review documents a water-heater repair done with electrical tape — problem recurred and owner was dismissive when challenged

17% negative sentiment across 100 reviews; slow_response flagged in 3 reviews alongside occasional non-plumbing Yelp data polluting the review set

1 review mentions membership programs or upselling

Patron dismissal pattern: owner argued with 1 star customer over a quick fix repair rather than acknowledging the complaint

Upselling concerns

Quality & Professionalism

Kitchen remodel rescue and faucet installs completed in a single visit with thorough cleanup cited in 2 reviews

Communication

Communication praised as clear and proactive across multiple 5-star reviews, including mid-job progress updates and honest scoping

Fast ResponderGood Communicator

Customer reviews

Reviews from Google, Yelp & more

M
M L.

Great Customer Service and Stuart was awesome because my Garbage Disposal stop grinding because a few gravel rock pebbles went down and was able to get those out and now its working Give Frontier Plumbing a call for all your plumbing needs. I wish I could give 10 stars

T
Taylor Smith

Our water heater went out over the weekend. I contacted Stuart and he responded quickly. We were in contact with several other companies, and Frontier gave us one of the lower bids with the quickest timeline. The job was completed in a timely manner on the day they promised. Communication throughout the entire process was amazing. Stuart was always timely with his responses, and answered all of our questions. I would recommend Frontier to anyone, and we will use this company again in the future when needed.

T
Theresa Hammer

Frontier Plumbing literally SAVED my kitchen remodel! I’ve been using Frontier at my home for several years now. When my general contractor dropped the ball in my kitchen (mid-project) — Frontier was quick to help take over the rough and finish plumbing. They did an amazing job! Worth every penny!! You won’t regret working with them! And a HUGE shout out to Stuart- he was fantastic! (He also installed the appliances AND pot filler!)

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Shiloh S.Yelp

We were really looking forward to trying the new Mama Bird location. We'd had great experiences at the Vegas one, especially after watching Keith Lee's review from 2023 we had to try it. But this Friday night dinner turned out to be one of the most disappointing restaurant visits we've ever had. First off, the service was the only positive. Our server Sara was friendly, quick, and on top of everything--none of the issues were on her. The restaurant clearly wasn't prepared for the opening rush. Even though the place wasn't full, they were turning away tons of people, and those who made the list had waiting over an hour. It looked bad for a brand-new spot on a Friday. I think they gave out $10 vouchers to those turned away, but honestly, that probably just ensured those people won't come back. We were glad our OpenTable reservation got honored. They ran out of basic items way too early, no ribs, no sweet potato fries. That was frustrating when you're craving smokehouse staples. Drinks-wise, skip the upgraded banana bread Old Fashioned; it wasn't worth the extra cost. Just go with a standard one. The wings and thigh platter tasted decent, but there was so much breading it made them seem huge until you realized how little actual meat there was. Prices are okay, but there are better places nearby where you get more quality for your money. The brisket was hands-down the low point: incredibly dry, like one of those super-dry Popeyes biscuits. I had to soak it in BBQ sauce just to swallow it. The decor is cozy with that classic Southern vibe, a bit like an upscale Cracker Barrel, which I liked. But the whole meal was ruined by a kid screaming nonstop it bothered our table and several others around us. Then at checkout, there was an "IT glitch" that charged $22 for just five wings. We caught it and got it fixed, but it makes you wonder how many people paid without noticing as they reported it's been like that all day. All in all, the Vegas spot is miles better. We've got plenty of other good dinner options around here, and we definitely won't be returning to this one.

C
Clayton WilliamsGoogle

Seems friendly enough, but after rescheduling and then not showing up to the rescheduled appointment I was pretty annoyed. We ended up going with another company.

S
Shannon M.Yelp

Value for money: 5 Cleanliness: 5 Food Quality: 3 Customer Service: 5 Look and Feel (Ambiance): 5 Thank you, Come Again?: 4 Mama Bird Southern Kitchen is a charming new addition to the West Jordan, Utah area, and I'm so glad to see a fresh brunch spot pop up. They also have a location in Las Vegas, but it's exciting to have one close to home. What really stands out about their menu is the variety. From deviled eggs to cornmeal waffles to a fried bologna sandwich, the offerings go far beyond the usual pancakes‑and‑bacon lineup. It makes brunch feel fun and a little adventurous. I'm already looking forward to trying more dishes on my next visit. The interior is adorable with a cute country field vibe, and the restaurant was clean and welcoming. The staff was friendly, attentive, and kind. Shout out to Amber our server! Since they're still in soft‑opening hours, it's worth checking their schedule before heading over so you don't get caught by surprise. Cornmeal Waffle Platter with Country Apple Sausage and Sunny Side Eggs The cornmeal waffle was the star of the meal. It had smaller divots than a standard waffle and a great texture, and the cinnamon syrup paired beautifully with it. The country apple sausage, however, didn't have much flavor and could use a bit more seasoning. The sunny side egg was cooked well. Cinnamon Pot of Bread I expected something similar to a mini cinnamon roll, but the dish came out a little dry. The cinnamon flavor was faint. A gooier, pecan‑sticky‑bun style version might be more appealing. Piggy Omelet The omelet was sizable and cooked nicely, but the flavor mostly came from the sausage inside. The white cheddar grits were a little on the bland side. Mama's Mocha The mocha arrived hot and was pretty tasty. The flavor was mild, but the whipped cream and chocolate drizzle on top added a nice touch. Overall, Mama Bird Southern Kitchen has a fun and promising menu, a cute atmosphere, and warm service. With a few tweaks to certain dishes, this spot could easily become a standout brunch destination in the area. I'm excited to return and explore more of what they offer.

M
Mark W.Yelp

Good BBQ shouldn't be that hard. You just start with a good cut of meat and smoke it for hours. Plenty of places here in Utah do a good job of that. This place is not one of them. To begin with, I tried the house specialty ginger beer. The menu clearly stated $6.50 for the 16oz. Not small, medium, large, etc. it explicitly indicated 16oz. It came out in a metal cup that was 8oz at best. And at least 4 of those ounces were ice. $6.50 for 4oz of ginger beer. Not off to a good start. Then the complimentary bread. 2 very small biscuts and 1 piece of jalapeno corn bread for the 2 of us to share. Seriously? We need to share the one small piece of corn bread? And what is up with jalapenos in fucking EVERYTHING? There is almost nothing you can order without them. Jalapenos are the lazy way non-chefs 'spice' up a dish to mask not having any flavor. Then the entrees come out. The half rack of ribs was some of the toughest meat I've ever tried to eat. At least the meat part of it. The fat part that made up at least half the rack was slimy and grissly. The outer 'bark' was burnt pretty badly as well. I noticed all of the bones were cracked in half. That's usually an indication the meat was deep fried in oil instead of smoked. That would explain the burnt crust and the severely overcooked interior. Our other entree was the shrimp and I was told they were just as tough and rubbery as the ribs. Both meals were somewhere between barely edible and unedible. Can't see this place staying in business long, as BBQ is one of the few foods that the population on this side of the tracks has an afficianado for and will spot a fraud quickly.

D
debi k.Yelp

Cute decorated restaurant- bright and sunny - located in a mall so lots of parking! We had to wait a bit to get seated but it wasn't too bad. Heather B was our sever today. The restaurant was pretty busy so she had quite a few tables to serve all at once and was pretty busy. But she took our order in a timely manner. The menu is huge and lots of options so you do need to read the menu carefully select your many options. It's perfect if you like a lot of choices customizing your meal to your liking. We were a party of 6 and everyone had something different. Miner's silver dollar pancakes - build your own omelette- mama 's fried chicken n biscuits w/ country gravy - fried chicken sandwich- and - fried catfish plate! It was all very good but we had to wait a while to get our food - more than 25 minute and I'm thinking the kitchen needs a re- worked. Our catfish order came out blacken instead of fried therefore sent back. It took over 15 minutes to get the correct order! No one came to the table to apologize for the error or offer any compensation for the error or the long wait . My dish fried chicken n biscuits was good just served lukewarm as if it had been sitting a bit! The portion size is generous prices on the higher side - food good flavor better if served hot. Everyone enjoyed their meal but nothing really served hot. I'd like to try the restaurant again maybe today was busier than expected or just an off day. Lots of potential of being an awesome with good food. Maybe more service personal both in the front and back of the house.

B
Bryce B.Yelp

Was recommended this new restaurant from a coworker and he was spot on. Im always down for new local restaurants and it hit the mark. Available from breakfast/brunch to dinner, this southern style restaurant really digs into the theme of a country family diner type restaurant. As someone who grew up in the country, the theme really hit at home. As for the food, first, the portions are very generous so be prepared for leftovers. They seem push southern style chicken as their "specialty" and they hit it right. The chicken was thick and crispy but also still juicy. Im not huge on grits but the grits that came with the chicken fried steak were spot on and would for sure get again. The biscuits and gravy they had as a small side option so got that to try. The biscuit seemed homemade just with how fluffy it was and I was big on how not dry it was. The gravy was flavorful with the pepper and sausage within it. I would say my favorite part of the brunch was for sure the crispy hushpuppies. They bring it out with a sauce but i would say it wasnt necessary for how good it was. When looking into this place, it seems to have only been open for a month. You could see that they were still kinda working out some stuff but nothing that affected my experience. The service was attentive and very nice. It is a big building and has a ton of space for diners, however, I would still recommend reservations being made for parties of 4 or more. Im definitely gonna be back to try some other menu items but could be my new go to brunch spot.

I
Ian S.Yelp

Man, this place needs some new management. We had a birthday reservation and we showed up at the expected time of reservation. We were told that our table would be ready in about 10 minutes. No big deal, we'll wait. Once we're seated, we order our food and drinks. It took about 30 minutes for our food to come out and some specifications that we asked for were disregarded (asking for fruit on the side and not on top of pancakes). One of our entrees claimed to come with candied jalapeños but when it arrived they were not there. We got our waiter and asked for a side of them and she came back out with regular Jalapeños...why advertise candied jalapeños if you aren't going to offer them...Anyway, the food that did show up correctly (after 30 minutes) just wasn't anything spectacular. $14 for 2 average brisket tacos is crazy. Almost $20 for the chicken tender waffle sandwich for some dry chicken and a cold waffle is also crazy. Once we were done with our food, our waitress was MIA so it took another 10 mins after we were done to as for our bill. The bill came 10 more mins later. Also, we told our waitress we were celebrating a birthday early on and after we paid we had to remind her again and she asked us if we wanted soft serve on a watermelon slice. I said yes but then she disappeared again. After another 10 mis we just decided to leave because we'd been there for almost 2 hours at that point...we won't be coming back until we hear something has changed (ambiance is fine).

S
S. T.Yelp

We expected to have to wait a while for a table, since it was Valentine's Day. So that was no big deal. It was nice to have a spot to sit and look through the menu, before being seated. This was our first (and last) time eating here. Atmosphere was homey, but music was rather loud. Our waitress, though she kept walking right past us to get to other tables, wasn't interested in even getting us refills on water. She was VERY flighty and unaware. She eventually brought our a basket with ONE biscuit and ONE piece of corn bread... for the TWO of us to share. All the tables around us had enough for everyone at the tables to have their own. (Luckily, my husband and I like to share). Food was mediocre at best. His Brisket was flavorful, but dry. He NEVER adds steak sauce to his meats, but had to just to be able to eat the dry meat they served. Ribs were ok, but nothing to write home about. My salad was served in a cute little Colander. Didn't have the beans, nor the onions that were supposed to be in it. Dressing was super scarce and nearly none existent. Couldn't get the waitress to stop by our table, so I could ask for a side of dressing. I don't know where anyone got the idea that this is a $$ restaurant. It was rather expensive for just the 2 of us to eat there. And like I said, food wasn't great. Would NOT recommend eating here. Definitely not worth the time or money.

N
Nancy N.Yelp

I read the reviews and was really looking forward to date night here. When we arrived, the place was nicely renovated. The hostess was nice and asked if we were okay to sit in the bar. We were seated quickly in the bar, our server was very attentive and polite. We were given a menu and a survey to fill out when our meal was completed. We picked out our drinks, but the food options could have been better. There is not a bone in option for supper which was a little disappointing. We decided on the chicken sandwich with fries and chicken tenders with cheese and macaroni. They brought a basket of two small pieces of bread one being corn bread which was tasty. When they brought the meal, it looked really good, presentation was good. The chicken was moist, but had too much breading and literally no flavor no spices that I could taste not even salt. Same with the macaroni and cheese. I could taste the oil the chicken was fried in so I couldn't eat but one tender. The fries were not that good either as in overcooked and cold. Needless to say, I was disappointed in the food. I've never heard of Mama Bird before so I thought I was going to get "southern" food as in Texas, Tennessee, Mississippi, etc. There is no southern here maybe southern Utah style. We just needed the red jello to top it off. The food needs some help and please serve a hot plate at least.

J
Jazmine M.Yelp

WORTH THE WAIT! Mama Bird officially opened on Dec 10, and my partner, my dad, and I finally went in on Friday after eagerly waiting for opening day. Since they're newly opened, patience is definitely needed--there was a 30-45 minute wait, and it was disappointing to see people walk out instead of giving the staff grace and understanding this place literally just opened. The manager, Jeremy, was extremely kind, working as quickly as possible, and even offered vouchers to guests who left due to the wait. (Please do not quote me on the vouches and expect to get one) Our server, Victoria, was phenomenal, and every staff member was friendly and informative. The ambiance felt warm and family-oriented, and while the music started off slow, it eventually picked up and added to the great atmosphere. We ordered the hush puppies, which were perfectly fried--crispy on the outside and soft inside (8/10). We were also the first to order the watermelon with honey appetizer, and it was incredibly refreshing and delicious!!! Please read the description in photos I provided explaining the rest of the AMAZING AND DELICIOUS FOOD Will be definitely coming back to try breakfast!!! Thank you to all of the staff and cooks for their hard work and for making our first night truly amazing

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Shannon L.Yelp

My wife told me a new chicken place opened in Jordan Landing. I honestly wasn't excited. We went and I was pleasantly surprised. The ambience reminded me of my Grandmother and was very warm and cozy. We ordered Banana Bread Old Fashioned. It was wonderful. A piece of fresh baked banana bread was delicious to dip. We had wicked deviled eggs to start. They were delicious and had a spicy kick. My wife ordered the ribs and they came out perfect moist and soft falling off the bone. Smoked deeply gave them perfect texture and flavor. I ordered fried catfish and an extra order of collard greens. I travel to Atlanta often. It is really hard to find good greens and catfish in Utah. This compared with some of the best I have had in Georgia. Our order took longer than expected. I suspect my fish was taken to a different table. We didn't even really notice because the restaurant was so comfortable. The manager showed up and apologized telling us he was comping our meals and giving us a free dessert. He was very polite and easy to talk with. Our food came out promptly after he visited and our waiter apologized for the mix up. We enjoyed our meal and got so full we didn't have room to try dessert. But the watermelon soft serve looked delicious.

L
Laurie R.Yelp

This place genuinely surprised me by being so good. We ended up ordering all three of the not-so-old-fashions. In order of favorites: Banana Bread, Smoky Bacon (would've been best if the entire drink had been smoked instead of just the bourbon), and the Chocolate Peanut Butter (a little more chocolate forward would've improved it, but still, I'd order it again). The food took a bit longer to get out to us than I expected, but it was worth the wait. I had the chicken sandwich and my partner had the fried chicken plate. The chicken had a great, crispy batter and everything was thoroughly cooked through, which is hard to do with such massive pieces of chicken. The service was fantastic! The servers and managers came by to check on us a few times and made sure our water glasses were filled. And speaking of glasses, they were cute and had a nice weight to them. Ditto for the silverware...nice and heavy, not the cheap stuff at most places. I appreciate that sort of thing. Will we be back? Probably, but not often because it's rare when we want fried chicken...but those old-fashions...well, I wouldn't be surprised if my partner drives by and decides we need to stop in for a drink and a snack.

Business details

Phone
(801) 806-0033
Address
7879 S 1530 W #200, West Jordan, UT 84088, USA
Hours
Open 24 hours

Service area

Based in West Jordan. Serves 23 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
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Frontier Plumbing and Heating

4.5$$
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