Fresno Plumbing & Heating Inc

We had our kitchen and laundry room lines backing up, called Fresno Plumbing and Heating, within 24 hours they had the very professional and friendly Dennis at our home. He was able to fix our issue in a timely manner and the fee was more than reasonable. I would highly recommend them and will be a forever loyal customer. Thank you Fresno Plumbing and Heating.

I received the best service from Fresno Plumbing ! I had several other "so called plumbers" come out to my home prior to calling Fresno Plumbing, and none of them could find my water shutoff. They all said the same thing "to give them a call back when I was able to locate the shutoff, and then they would be able to fix my problem." Fresno Plumbing sent a plumber out, right away, and he went above and beyond to find my water shut off and found it! Amazing customer service, top notch Plumber!! I will forever use Fresno Plumbing!! Thank you!!!

I had an extremely positive experience with Fresno plumbing. 6 1/2 years after I purchased my brand new home I had a sewer backup problem. I called the builder to see if there was any warranty coverage and they referred me to the original plumber for my home, Fresno Plumbing and Heating. Fresno. Plumbing and Heating said very rarely there are pipe connection problems and they would investigate. They videoed my sewer line, discovered a flaw in the pipe connection, used their sophisticated diagnostic equipment to determine the exact location of the problem, got all the necessary permits, identified all the nearby utility lines, and took responsibility for fixing the pipe at no charge to me. They could’ve said I was out of the warranty., But they felt the problem dated to the original construction. If I had to pay for this myself, it would’ve cost thousands. I am grateful for their honesty, for the repairs they made, and for the way they treated me in this situation. They always took my complaint seriously. They were a strong advocate for me and dealing with the various players to get the repairs made at no charge to me.

Drivers need safety courses as they have no regard to traffic around them. Truck #131 at 0630 on 8/21 this guy drives on the wrong side of the road to beat traffic then forcibly merges into me causing me to slam my breaks to avoid a crash because he wanted back in.

What used to cost me $250 to unclog my drain is now DOUBLE. the women answering the phones are rude and the plumbers themselves are not friendly at all. CALL ANYONE ELSE

First and foremost the woman that answers the phone is incredibly rude. You don't even get to finish your sentence and she's already rudely telling you exactly what does not answer your question! That is annoying AF! At any rate I called because the mainline was clogged. They were out two hours later and the plumber was kind, fast and careful not to tare up my concrete beyond what was absolutely needed. In fact, you can't tell he had to chip around the vent unless you really look. He cleaned up after himself and fixed the problem. I had asked him for a quote on a different issue and he kind of acted like he didn't want to be bothered by it. No biggie since I figured he was going off to another call. He did let me know that it would be quite an ordeal though. So, I was okay with that, just surprised they didn't want more business. He then took my credit card info and handed me a receipt. As I recall he called the number into the office so I figured it was being charged. No worries. Eleven days later I received a bill. I called the office and the rude lady answered the phone again and no surprise she was rude. Her attitude is very much "it is what it is" rather than trying to u sweat and the customer and be polite. She cut me off before I could ask the question regarding the billing then said, "oh wait. You haven't been charged yet." So... you took my credit card, called the number in but never charged it? Lame. She then explained that it takes one to two weeks. Then she said a week. I told her they need to communicate that to people she cut me off again and said they do. Clearly they don't or I wouldn't have called when I received the bill. Bringing me to my next issue that attempted to ask and was cut off.... if you aren't billing for two weeks but sending out bills in the meantime... how many people just send checks the turn around and have their cards charged as well thus paying twice? She cut me off again with that "oh well" attitude to the point I just stopped trying and hung up. Just be forewarned in those odd ball things but the guy that came out got the job done. Also the quote she gave me and what was actually charged were different. She indicated a simple clog was 125 and I was charged a bit more as I recall. The tech said he didn't find any instructions just like build up. I'm assuming the extra was maybe for the work of having to chisels the vent. No worries. Techs seem good the receptionist needs some remedial people skills. Woulda been another star or so but the lady was just too dang rude.

So they did the plumbing on my new construction home and the tub in the guest bath and the shower in the master bath are sinking/bending (how ever you want to put it) It has caused an unsafe surface to take a shower in. I am a disabled Vet and an uneven floor without being in the shower is hard enough to navigate. While dealing with this company they have no sense of urgency to get this fixed. I reminded them that it is not safe and can cause injury that leads to a lawsuit and he just said "OK, have a good day" I said dont hang up on me and he replied I thought you said what you needed to say. This was after the Supervisor got on the phone and started in on " I thought we worked out the solution with the builder and you need to contact them...etc" I had to tell him I am not calling about that but a time frame. How un-professional to argue with a customer about something I didnt even bring up. He was referring to a conversation over a month ago. Oh yea its been unsafe for almost two months. I spent a half million dollars on my home and have to get a hotel because of this company not placing any priority on safety and health. Update...So they don't want to deal with rude people. If that's the case sir you shouldn't pick up the phone and immediately go on a rant about how you thought the repair (how it's being done) was settled with the builder and I would need to call them instead of letting me voice my concern over waiting until next month with an unsafe shower l, when it's your schedule. Then when I did voice my concern you just (I don't remember your exact words) said bye. I had to stop you just to get a response. I only cursed at the end when hanging up on you because you made it very clear that my wife falling in the shower ment nothing to you and for me to go ahead and sue...

I had an extremely positive experience with Fresno Plumbing and Heating, Inc. Six and one half years after I purchased a brand new home I had a sewer backup problem. I called the builder to see if there was any warrantly coverage and they referred me to the original plumber for my home, Fresno Plumbing and Heating. Fresno Plumbing and Heating said very rarely there are pipe connection problems and they would investigate. They videoed my sewer line, discovered a flaw in the pipe connection, used their sophisticated diagnostic equipment to determine the exact location of the problem, got all the necessary permits, identified all the nearby utility lines, and took responsibility for fixing the pipe at no charge to me. They could have said I was out of the warranty period, but they felt the problem dated to the original construction. If I had to pay for this myself it would have cost thousands to repair. I am very grateful for their honesty, for the repairs they made, and for the way they treated me in this situation. From the very beginning and throughout the repairs they took my problem seriously and acknowledged it may be a warranty issue. They were a strong advocate for me in dealing with the various players to get all the repairs completed at no charge to me. The published review says I am from San Francisco. It is incorrect. I am from Clovis, CA and that is where Fresno Plumbing made my repairs.

I'll admit, it was a nightmare scenario: 9:00 p.m. on a Friday night and my toilet is clogged to hell and back. The two plumbing companies I've used in the past are booked solid for the evening, so I pick this company out of the phone book, blind. The plumber cleared the line and fixed the problem, but it took him nearly two hours (when this happened before the plumber was in and out in about 45 minutes), and I couldn't understand nary a word he said. Now, before you color me a racist, I teach English as a Second Language as a living, resided overseas for 13 years, and am myself bilingual. Despite having worked with English learners since 1988, I simply could not make out what this man was trying to tell me. Worse, he didn't understand me. I needed to have the job divided into two separate bills - one I would pay, and one that I would pay and then present to my condo association for reimbursement. He couldn't understand what I wanted, and insisted giving me just one bill for the entire amount. He and I went 'round and 'round, with both of us getting more and more frustrated, before I was able to convince him that I wasn't trying to stiff him out of $300; I just wanted a the bill divided into two parts. Frustrating in the extreme.

We called around to so many places to get a quote for backflow testing. This was the only place that was able to schedule an appointment within a couple of days. Everywhere else was booked 2 weeks-couple months out due to Covid. They were also the one that would be able to service the same day of the testing if it didn't pass. Other places told me I would have to schedule two appointments, one for testing one for service if needed. I also left many messages for other companies. Only a couple of them called me back. This place answered my phone call right away, twice. Their price was comparable to every company I called. It was $100. They didn't pressure me in placing my card on file before the appointment. They gave us a 4 hour window between 8am-12pm. The day of the appointment, a man called me to tell me he was on his way. About 15 minutes later he said he was at my location, but I didn't see anyone out front. He was at the wrong place! The operator put in the wrong address. It was completely off. The man apologized and it took him about 20 minutes to drive across town to meet me. Glad I wasn't in a rush to go anywhere. The testing took only a few minutes and he was out of there. I was so glad I was able to reach this company.

Worst customer service I've ever experienced from any company. Called for service due to a burst pipe and they sent someone to fix the issue. My husband noticed the job was done incorrectly so we called for a service man to return and they sent Chris out the next day. Chris was the most unprofessional and service man we have encountered. He arrived clearly irritated to be there and when my husband asked him a question related to the burst pipe Chris responded that he was choosing not to complete this service call and walked off leaving the job incomplete and our family without water. We also spoke to Larry at Fresno Plumbing about Chris' behavior and Larry was just as unprofessional as Chris. We asked to speak to the owner and Larry informed us that there wasn't anyone on the staff that we used to work with because the company was sold about a year ago and is now an employee-owned company, meaning the employees run the business. This may be the reason the service men feel they can be so rude to customers. We have used Fresno Plumbing for all our plumbing needs in the past but this was the last time we will ever be calling them for anything and we will never refer anyone to them again.

We have used this service on two separate occasions, within a 1 week span. The first time the tech was prompt and courteous, we were very happy with him. However, the following weekend the exact same thing happened, this leads me to believe maybe something was not done right the first time. I am not a plumber so of coarse I do not know for sure. When the tech "Bill" called me, I mentioned this to him our thoughts and he instantly was very rude and not helpful, he also was very adamant that because he was booked for 3-4 hours he was probably not going to make it to us. He was horribly rude throughout this entire conversation. Had he been polite, I would have waited for him to arrive with no issue. Because of his attitude I will never use this service for my business again! I am extremely disappointed in the fact that Fresno Plumbing would allow an employee to conduct themselves in this manner. If it were not for the first tech this plumbing service would receive 1 star.

The reception lady is really rude. I’ve been using them for almost two years now. I remembered them to be great last year. I had a really good impression. This year, I called twice. Did use them in April although the lady was rude. The plumber was professional and sounded knowledgeable. In June, the drain was clogged again even after we went ahead and sneaked with the camera. Called again, the lady sounded really rude. It’s sounded like she didn’t want the business so I switched to Mr. Rooter. I asked if she could call the tenant, she said she did and the tenant did not respond. She said they are not going to chase him down for business. Sure I didn’t ask her to. It’d be nice to follow up, just so I know. Just many little things. Short and impatient tone. Not easy to work with. I’d suggest the business should look for another receptionist if they don’t want to continue to lose long term customers.

The reception lady is really rude. I've been using them for almost two years now. I remembered them to be great last year. I had a really good impression. This year, I called twice. Did use them in April although the lady was rude. The plumber was professional and sounded knowledgeable. In June, the drain was clogged again even after we went ahead and sneaked with the camera. Called again, the lady sounded really rude. It's sounded like she didn't want the business so I switched to Mr. Rooter. I asked if she could call the tenant, she said she did and the tenant did not respond. She said they are not going to chase him down for business. Sure I didn't ask her to. It'd be nice to follow up, just so I know. Just many little things. Short and impatient tone. Not easy to work with. I'd suggest the business should look for another receptionist if they don't want to continue to lose long term customers.

I had a leak in the pipes coming from the water meter at the sidewalk towards my property. I was referred to Fresno Plumbing by a sprinkler repairman who said they were one of the only few companies he could definitively give a good recommendation for. Bill was our service guy and he did a great job. Price was fair and about what we had expected for the job. Bill did a careful job digging out the pipes without destroying our lawn and flower beds. He explained things to me throughout the day and was done in about a half day, replacing the corroded pipes with PVC. He cleaned the whole area up well and reassembled the landscaping. I would highly recommend their services for such a job. Sure beats digging yourself up to your chest and tearing apart your own yard without knowing what you are doing.