Fox Plumbing, Heating & Cooling (now a Gene Johnson company)
Plumber · Burien, WA · Open 24 hours per Google listing
Our verdict
Excellent technicians and emergency responsiveness, but pricing is inconsistent—expect 2-3x markup on diagnostics and routine work depending on which tech shows up.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviewers praise individual technician quality, knowledge, and professionalism (Derek, Hugo, Pavel, Mark)
Cited in 4 of the 5 reviews we analyzed.
3 reviewers specifically highlight responsive emergency service: same-day availability, weekend accommodation, and rapid water heater replacement during holidays
Cited in 3 of the 5 reviews we analyzed.
Strong communication practices noted: live vehicle location tracking, clear explanations during work, and willingness to educate homeowners
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Price gouging complaint from loyal, long-term customer: reviewer explicitly states company is 'ruining the home services business' after two separate overcharge experiences and recommends seeking 'fair, small alternative' providers
Cited in 1 of the 5 reviews we analyzed.
Severe pricing inconsistency: one reviewer charged $852 for drain snaking and quoted $650 for diagnosis (negotiated to $250); another reviewer notes all fixes quoted above $1K with no transparency upfront
Cited in 1 of the 5 reviews we analyzed.
Hidden diagnostic fees not disclosed at booking: $650 diagnosis fee appeared as a surprise charge during service visit
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I do not recommend Fox/Gene Johnson. Companies like this are ruining the home services business--highly suggest finding a fair, small alternative service provider instead. I used because my former Fox tech (Mike) would come out same day, super knowledgable, quick fix. Today's experience was the tech showed up, clearly not familiar with my older system (which are very simple compared to modern boilers), quoted $650 …”
Positive
“Derek was very thorough, patient, knowledgeable, and had a solid answer for any question I threw at him. Even through I had a competing bid at a lower price I decided to go with him and his company, and I’m thrilled by the results. Quality work at a reasonable price, what more could you ask for?”
“Hugo Lira was excellent with his communication about his arrival time and Gene Johnson emailed me a link to for the location tracker of the vehicle so I could see how far he was, which was a cool feature. Hugo is a really personable, knowledgeable, and an efficient plumber, and I will recommend him to anyone who has plumbing needs. He offered me different options to fix my toilet, and I decided to go with a full …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,264 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Own Fox Plumbing, Heating & Cooling (now a Gene Johnson company)?
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Find plumbers near you
Fox Plumbing, Heating & Cooling (now a Gene Johnson company)isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Maple Valley · Ravensdale · Issaquah · Gig Harbor