Fly Plumbing & HVAC
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Based on review analysis
1 concern
The extreme contrast between workmanship/responsiveness (90+) and pricing_fairness (0) indicates a systematic pricing issue. All 5 reviews are 5 star yet pricing scores zero, suggesting reviewers may be rating the work quality highly while experiencing unexpected costs they don't mention in text.
Trust Score: 88/100 · Based on 1029 reviews
Solid pickOur Verdict
#2 of 4 in st charles
- Emergency and same-day calls
- Drain and sewer work
- You're highly price-sensitive
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need fast same-day or after-hours response
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1029 Reviews Tell Us
Emergency Response
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Pricing disconnect: pricing_fairness dimension scores 0/100 despite positive review language—suggests hidden costs, surprise final invoices, or significant gaps between estimates and actual charges not fully captured in these specific 5 reviews
The extreme contrast between workmanship/responsiveness (90+) and pricing_fairness (0) indicates a systematic pricing issue. All 5 reviews are 5 star yet pricing scores zero, suggesting reviewers may be rating the work quality highly while experiencing unexpected costs they don't mention in text.
Quality & Professionalism
Clear communication and education: 3 of 5 reviewers specifically praise thorough explanations of work and future prevention tips
Consistent quality workmanship: All 5 reviews mention polite, efficient, thorough technicians (Adrian, Ben, Miguel, Mikhail, Mickey, Shawn named individually) with attention to cleanup
Communication
Exceptional responsiveness: 2 of 5 reviews explicitly mention same-day or next-day service availability, including weekend emergency calls at 2am
Clear communication and education: 3 of 5 reviewers specifically praise thorough explanations of work and future prevention tips
Pricing
Pricing disconnect: pricing_fairness dimension scores 0/100 despite positive review language—suggests hidden costs, surprise final invoices, or significant gaps between estimates and actual charges not fully captured in these specific 5 reviews
Customer reviews
Recent Google reviews
Adrian was amazing! He was very thorough and a pleasure to work with. He explained everything clearly, and I would definitely use him again.
A very positive experience with Fly Plumbing. The company is always very responsive and goes above & beyond. I had a back up in my basement on a Sunday evening. I was able to easily reach them and set up a next day appointment (they had offered same day service, but the water had gone down). I requested Adrian (he had been out before) and they accommodated my request without issue. Adrian and Ben came out and addressed the issue. They were communicative, knowledgeable, kind and attentive. They remedied my issue & left my home clean. I highly recommend Adrian, Ben & Fly Plumbing!
Miguel and Adrian were amazing. They really helped explain the process of everything they did and tips for the future. I will 100% be a returning customer and will be recommending them to everyone in the area! Thank you again! Excellent service.
Great service. Respectful to our property and cleaned up after work was completed. We needed an outdoor spigot replaced and they recommended an anti-freeze spigot which I had no idea was an option. They send us pics of the completed job and accommodated a service latch. Shawn did a great job. This is our second time using their services and they do not disappoint. I recommend Fly Plumbing.
Got some work done on a few drains in my basement that were overflowing. Mikhail and Mickey did a great job getting everything sealed and cleaned. Very polite, friendly, and efficient. I will only go with this crew for any job moving forward. 5 stars.
Business details
Service area
Based in St. Charles. Serves 38 nearby cities within 20 miles:
Fly Plumbing & HVAC