Five Star Plumbing
Plumber · Oklahoma City, OK · Open 24 hours per Google listing
Our verdict
Family-run OKC plumber holding a 4.8 across 258 Google reviews — Scotty's crew is repeatedly named for sewer trenching and main-line root work, with at least one Sunday toilet-overflow dispatch and consistent praise for clear pricing.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 87 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Cast iron sewer line replacement: 8-foot kitchen trench called out by name with the quote described as the most reasonable among bids received
1 cited review
“They had to knock a 8' long trench in the kitchen to replace 50 year old piece of cast iron sewer line. I could not be more happy with the work.”
Cited in 2 of the 87 reviews we analyzed — 1 cited review not excerpted here.
Main-line root clog cleared with the homeowner kept informed throughout and prevention options discussed at the end
1 cited review
“They worked diligently on my main line root clog until it was open and free flowing. They kept me informed on what was happening through the whole process.”
Sunday toilet overflow handled same-day by tech Leo, including a roof clean-out
1 cited review
“On a Sunday, my toliet was overflowing and 5 star got Leo to come out that day to fix it! He did a clean out (which was on my roof) and took care of it.”
What reviewers report — the concerns
We looked for patterns of complaints in the 87reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Critical
“No call no show unreliable”
“Customer service is not great, especially when their poor workmanship is brought to their attention. Have worked with them a few times and was overcharged on two projects, which they failed to properly complete. Their response to my request for them to stand behind their work; “I’m running a business, I can’t afford to pay the guys to come back out without charging you again.” No warranty on work whatsoever.”
Positive
“I am very impressed with Scotty and his crew. They worked diligently on my main line root clog until it was open and free flowing. They kept me informed on what was happening through the whole process. They also told me my options for preventing future issues. Overall totally pleased with Five Star's services.”
“5 Star plumbing is a family. Scotty, the ramrod on my job is the brother of the owner. Scotty's crew was a brother, brother-in-law and a nephew. they did a fantastic job. They were the only plumbing outfit that gave me a very, very reasonable price for the work done. They had to knock a 8' long trench in the kitchen to replace 50 year old piece of cast iron sewer line. I could not be more happy with the work. I will …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Should you hire Five Star Plumbing?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Sewer line repair and replacement
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Five Star Plumbing?
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