Five Star Plumbing LLC
Plumber · Kettering, OH
Our verdict
4.9★ / 1,620 reviews; only 5 analyzed, all 5-star; Lowe's-partnered for water heater installs with detailed quotes and 1.5-hour completion; two separate techs (Trey, Robert) praised across reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Bellbrook, OH · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Detailed pre-job quotes cited in 1 review: Trey's quote was 'more detailed than others' for a gas water heater install completed in 1.5 hours within the promised window.
1 cited review
“I had a great experience with Five Star Plumbing & Lowes performing a natural gas hot water heater installation. Trey, the experienced technician/plumber & his worker/plumber were professional and took time to explain what needed to be done. The job took 1 1/2 hrs, they were able to leave the old hot water heater at our request.”
Prompt arrival and clean worksite: Rob Bunker arrived promptly, replaced water heater, and 'left the area in pristine condition'; disposal install team 'cleaned up really well.'
1 cited review
“Rob Bunker arrived promptly. He assessed the situation and clearly explained and answered my questions. He replaced the water heater and left the area in pristine condition.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Techs named as knowledgeable across 4 of 5 reviews (themeCounts.professional=4); both Trey and Robert/Conner praised as honest and thorough.
1 cited review
“Five Star Plumbing lives up to their name! Service technicians Robert and Conner were professional and honest! I couldn't have asked for better service from anyone else. Highly satisfied and completely pleased with the results.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Slow response flagged in 1 of 5 reviews (themeCounts.slow_response=1); 1230–430pm window given for water heater install — arrived within window but window itself is wide.
“I had a great experience with Five Star Plumbing & Lowes performing a natural gas hot water heater installation. Trey, the experienced technician/plumber & his worker/plumber were professional and took time to explain what needed to be done. The job took 1 1/2 hrs, they were able to leave the old hot water heater at our request.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Five Star Plumbing lives up to their name! Service technicians Robert and Conner were professional and honest! I couldn't have asked for better service from anyone else. Highly satisfied and completely pleased with the results. Thank you again guys! Keep up the excellent work!”
“Trey and his counterpart were friendly, on time, and efficient. They were knowledgeable on the work needing to be completed and had all the equipment and materials needed. Highly recommend this crew and would love to use them for future plumbing needs!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,620 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Five Star Plumbing LLC?
Best for
- Emergency and same-day calls
- Water heater install/repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Five Star Plumbing LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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