Five Star Plumbing LLC
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Trust Score: 0/100 · Based on 1620 reviews
Solid pickOur Verdict
#9 of 12 in Kettering, OH
- Emergency and same-day calls
- Water heater install/repair
- You're highly price-sensitive
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need guaranteed sub-hour response for true emergencies
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1620 Reviews Tell Us
Emergency Response
Prompt arrival and clean worksite: Rob Bunker arrived promptly, replaced water heater, and 'left the area in pristine condition'; disposal install team 'cleaned up really well.'
Emergency and same-day calls
Slow response flagged in 1 of 5 reviews (themeCounts.slow_response=1); 1230–430pm window given for water heater install — arrived within window but window itself is wide.
What To Watch Out For
Slow response flagged in 1 of 5 reviews (themeCounts.slow_response=1); 1230–430pm window given for water heater install — arrived within window but window itself is wide.
Quality & Professionalism
Prompt arrival and clean worksite: Rob Bunker arrived promptly, replaced water heater, and 'left the area in pristine condition'; disposal install team 'cleaned up really well.'
Techs named as knowledgeable across 4 of 5 reviews (themeCounts.professional=4); both Trey and Robert/Conner praised as honest and thorough.
Customer reviews
Reviews from Google, Yelp & more
Five Star Plumbing lives up to their name! Service technicians Robert and Conner were professional and honest! I couldn't have asked for better service from anyone else. Highly satisfied and completely pleased with the results. Thank you again guys! Keep up the excellent work!
I had a great experience with Five Star Plumbing & Lowes performing a natural gas hot water heater installation. They provided a time window from 1230 to 430 pm and arrived within that timeframe. Trey, the experienced technician/plumber & his worker/plumber were professional and took time to explain what needed to be done. They answered all my questions. Their quote was more detailed than others. The job was completed efficiently and I felt confident in the quality of the work. The job took 1 1/2 hrs, they were able to leave the old hot water heater at our request because it was still dropping drops of rusty water. They will pick it up in a few weeks as arranged. The AO Smith natural gas hot water heater job cost about $2000 installed. It was more reasonably priced than others. I would definitely recommend them.
Trey and his counterpart were friendly, on time, and efficient. They were knowledgeable on the work needing to be completed and had all the equipment and materials needed. Highly recommend this crew and would love to use them for future plumbing needs!
Rob Bunker arrived promptly. He assessed the situation and clearly explained and answered my questions. He replaced the water heater and left the area in pristine condition. I would definitely recommend his services.
Gregory and Kyle did an excellent and efficient job installing my disposal. They cleaned up really well too! I completely recommend them for your plumbing needs. Thank you!
Business details
Service area
Based in Kettering. Serves 8 nearby cities within 20 miles:
Five Star Plumbing LLC