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Fitch Specialties, LLC

Suffolk, VA
4.4(31 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Mid-Range

Fair Pricing ✓

RED FLAGS

None Found ✓

No significant concerns in reviews

Trust Score: 0/100 · Based on 31 reviews

Top pickTop pick
4.4Google

Our Verdict

Strong Hire

#2 of 6 in Suffolk, VA

Best for
  • Emergency and same-day calls
  • Complex installs and remodels
  • Water heater install/repair
  • Emergency and burst pipe repair
Avoid if

No major caveats

Hire if: You need a plumber who actually shows up when scheduled

Hire if: You need fast same-day or after-hours response

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need detailed walkthroughs and written estimates before work starts

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 31 Reviews Tell Us

Emergency Response

Emergency responsiveness: Came out the very next day for water heater emergency, and multiple reviewers mention quick service during urgent situations.

Transparent communication and customer education: Multiple reviewers note Tim explains system operation, provides owner manuals, and mentions rebates/tax credits unprompted.

Emergency and same-day calls

Emergency and burst pipe repair

What To Watch Out For

No significant concerns found in reviews ✓

Quality & Professionalism

High-quality installation workmanship: Reviewers describe installation as 'top-notch from start to finish' with cleanup and old equipment removal included.

Communication

Emergency responsiveness: Came out the very next day for water heater emergency, and multiple reviewers mention quick service during urgent situations.

Transparent communication and customer education: Multiple reviewers note Tim explains system operation, provides owner manuals, and mentions rebates/tax credits unprompted.

Pricing

Competitive pricing: Three separate reviews specifically mention fair or below-market pricing; one explicitly states the quote was 'substantially less than 2 other quotes.'

Fast ResponderFair PricingGood Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

T
Tiffany Mason

Tim is amazing. He came and fixed our tankless water heater and now my family has hot water again! He was quick, thorough, friendly and reasonably priced. I would definitely recommend!

R
Ryan Knauth

If your water heater is inefficient, costly and getting long in the tooth, I would highly recommend reaching out to this company for a great deal on new, highly efficient tankless heater. It's a game changer and can be significantly more efficient (depending on your exact setup and use type) than traditional tank heaters that have to constantly keep a large volume of water hot at all times, even when you're not using it. So if you're in the market for a new, more efficient tankless system, don't keep putting it off, give these guys a call and find out what they can do for your home or business.

B
Brice

I had a fantastic experience with Fitch Specialties! Tim and Mike installed two Rinnai water heaters for us, and their work was top-notch from start to finish. They were both incredibly knowledgeable, friendly, and professional. They took the time to explain everything clearly and made sure the installation was done right. It's rare to find a team that combines expertise with great customer service, but these guys nailed it. Highly recommend Fitch Specialties if you want the job done right!

R
Richard Lee

I just had a Rinnai tankless water heater installed by Fitch Specialties. Tim and Mike did a very professional installation. My experience with Tim and his staff from scheduling the quote visit to the scheduling of the final installation, were friendly and professional. Tim is the owner and he cares about his customers and it is clear he cares about doing things right! He explained the operation of the unit and made sure i received the owners manual. Also provided info about a $100 rebate from Rinnai. He also mentioned the unit is eligible for a Federal Tax credit of up to $600. The work area was cleaned and all packing materials were removed. They also removed the old standard water heater and cleaned that space. The tankless unit was installed in a different area from the original WH. HIs quote was substantially less than 2 other quotes i received. I will be dealing with Tim from now on and I highly recommend his services!!! Thanks guys for a job well done!

K
Karen Reel

Great company to work with. This is the second time I have dealt with Fitch Specialties and both experiences were great. This time was a bit of an emergency since our water heater went out. Tim came out the very next day and installed a new tankless water heater. Service was fast, communication was great and the price was reasonable. He is an expert in his field for sure. I would definitely recommend this company!

Business details

Phone
(757) 986-2840
Address
2481 Box Elder Rd, Suffolk, VA 23437, USA
Hours
Varies — check website

Service area

Based in Suffolk. Serves 1 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Fitch Specialties, LLC

4.4$$
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