Festus Plumbing LLC - PORTER
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24/7 Verified
Confirmed by reviews
Budget-Friendly
Fair Pricing ✓
1 concern
Unresolved haul away liability: Customer forced to remove old equipment themselves to avoid municipal fines after company repeatedly failed to follow through on included removal service
Trust Score: 0/100 · Based on 95 reviews
Our Verdict
#14 of 18 in Kingwood, TX
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
No major caveats
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need high-quality work that holds up over time
Caution if: You need airtight scheduling and guaranteed arrival times
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 95 Reviews Tell Us
Emergency Response
Exceptional emergency responsiveness: 3 of 5 reviews mention same-day service or 30-minute arrival times, including one Friday 8am call completed same day
Emergency and same-day calls
What To Watch Out For
Failure to complete promised services: 1 review shows old water heater left on porch for a week despite 3 follow-up calls and promises to remove it same evening
Unresolved haul away liability: Customer forced to remove old equipment themselves to avoid municipal fines after company repeatedly failed to follow through on included removal service
Communication
Exceptional emergency responsiveness: 3 of 5 reviews mention same-day service or 30-minute arrival times, including one Friday 8am call completed same day
Strong communication and transparency: 3 reviews specifically praise clear explanations, accurate estimates, and proactive problem-identification
Failure to complete promised services: 1 review shows old water heater left on porch for a week despite 3 follow-up calls and promises to remove it same evening
Pricing
Fair pricing and willingness to help: 2 reviews highlight competitive pricing and one mentions owner offering free service
Customer reviews
Reviews from Google, Yelp & more
Royal Luxury Plumbing Services exceeded my expectations! From start to finish, they were highly professional, responsive, and thorough. Their team arrived on time, communicated clearly, and ensured that every detail was handled with precision. The quality of their work was outstanding, and they went above and beyond to provide top-notch service. If you’re looking for a reliable and skilled plumbing company, I highly recommend Royal Luxury Plumbing Services!
I had a fantastic experience with Rodio Luxury! I initially called to inquire about a gas test required for our foster care agency, and Amber was incredibly sweet and helpful on the phone. She not only explained the process and the pricing but also mentioned that the owner generously offered to do the service free of charge. The very next morning, their head plumber, Larry, arrived to complete the job. He was extremely polite, communicative, and professional. Larry explained everything he was doing, gave me an accurate estimate of how long it would take, and even identified a leak on the center point side, ensuring I could address it properly. Overall, the service was exceptional from start to finish, and I highly recommend Rodio Luxury for their professionalism, kindness, and attention to detail!
I called at 8 am on a Friday and got a new water heater installed on the same day. Great pricing and fast, honest and reliable service. We will be using Genesis Plumbing for all of our future plumbing needs. Thank you Larry!
I called Larry about noticing a leak in my water heater and told him it looked in pretty bad shape. He said, "I will be there in 30 minutes". I couldn't even believe he was going to come take a look in that short amount of time after calling him. Sure enough, Larry came to the rescue, looked at my water heater, gave me a quick estimate and told me he was going to do the best job possible. After I agreed on his quote he said, "I can will actually do it today, because I think your water heater looks that bad and I want to help you out and take care of you". A few hours later, he came with a new water heater, installed it with his crew within 2 hours and it was all done! if you're thinking about hiring someone to help you with a water heater or plumbing, look no further. Larry will take care of you!
Great service initially. Got my water heater installed next day after contacting them. They showed up on time and recommended a good electrician fix another issue. The reason for 3 stars is that my old water has been on my porch for a week. We have contacted the company 3 times to remove the old one (a service that was said to be part of the payment) reach time they said they would be there that evening to remove it. Now I am going to have to haul out of myself to avoid fines for it being on my front porch, where the installer left it.
Business details
Service area
Based in Kingwood. Serves 6 nearby cities within 20 miles:
Festus Plumbing LLC - PORTER