Expert Services - Plumbing, Heating, Air & Electrical
Plumber · Provo, UT · Open 24 hours per Google listing
Our verdict
82 of 90 analyzed at 5 stars with themeCounts.professional=48 and workmanship=13; Labor Day call answered in 30 minutes, but two 1-star reviews call it a $30 referral service.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Provo, UT · compare all →
Our opinion, based on the 90 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Holiday and same-day response — tech arrived 30 minutes after a Labor Day call with no holiday surcharge
1 cited review
“Within 30 minutes from my call a plumber was at our door and 30 minutes the problem was fixed. With it being a holiday I was expecting to pay holiday pricing but what he quoted for the repair was nothing close.”
Cited in 2 of the 90 reviews we analyzed — 1 cited review not excerpted here.
No-pressure water heater diagnostics — Chandler S laid out options with pros and cons, no upsell on water softener pressure pump
1 cited review
“After dx the problem with my pilot light/water heater, he clearly presented options for what we could do, including the pros and cons of each. Then gave me space to decide. There was no pressure, which was very much appreciated.”
Cited in 3 of the 90 reviews we analyzed — 2 cited reviews not excerpted here.
Free-consultation follow-through — Anthony returned at no extra cost to fix a water pressure issue after the initial shower-arm repair
Cited in 2 of the 90 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star review describes the operation as a $30 referral list rather than a service provider
“This is not a service provider. All they do it have a reference list and charge you $30 to send a service provider to do the work. AVOID.”
Red flag
Site cleanliness and property-respect complaint — trash left behind, electrical component damaged
Cited in 1 of the 90 reviews we analyzed.
Two 1-star reviews allege a $30 referral fee/relay service model rather than direct work
“This is not a service provider. All they do it have a reference list and charge you $30 to send a service provider to do the work. AVOID.”
One reviewer reports yard trash, blocked-in car for three days, and a damaged dryer electrical hookup after the visit
Cited in 1 of the 90 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 90 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I would give them one star... but at least they were nice! The technician that they sent wouldn’t go up into the our attic. He came over and got sheepish when he learned about the location of our furnace. Ultimately he concluded that he... wouldn’t fit... what?? So now we have to go without heat for another night all because junior is timid of the dark.”
“Made a particular request for a specialist in radiant water heater systems to address an issue with no hot water pressure - NOT a city mandated issue, as the cold water (or just the water in general) coming into the house had wonderful pressure. They came in, didn't have any idea on what the issue was and what to do about it, and left it worse than before they arrived; absolutely no hot water at all. They removed …”
“I contacted Expert Services in January because we had a leak near our shower. When I made the initial call I could tell I was talking to a computer, but I left my information anyway. I received a callback and a technician was sent the same day to give me a bid. The bid seemed high so I explained I was not able to hire them immediately and told him if could work out financing I would call them back. I then had a …”
Positive
“I called Expert Plumbing to find out why I had a leak in my shower head arm. They sent someone out for a free consultation. Then, their technician Anthony that came out was so helpful and kind. We had to replace drywall around the shower head arm and so we didn't use the shower for a couple weeks after he came. Once we turned the shower back on we learned we had lost water pressure somehow. Expert Plumbing was so …”
“Great company with Great Service”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Nov 2019.
Across platforms
Should you hire Expert Services - Plumbing, Heating, Air & Electrical?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Expert Services - Plumbing, Heating, Air & Electrical?
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