Eric's Plumbing & Drain Cleaning
Plumber · Provo, UT
Our verdict
100 reviews analyzed and 97 are 5-star with 14 fast_response and 47 professional mentions; same-day-plumber (12) leads service signals.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 15 plumbers we've reviewed in Provo, UT · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Same-day dispatch consistent — 12 same-day-plumber mentions and one reviewer chose Eric's after 7 other companies didn't call back
1 cited review
“Called & left messages with 7 different companies for the last 2 days with no call back, next in line was Eric's Plumbing, talked to Dee, who asked about my problem & quickly scheduled an appt. for the same day.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Saturday sewer-clog response within an hour cited
1 cited review
“My dad experienced a clogged sewer line on a Saturday and Richie came out within an hour and identified the problem, unstopped the clog, and presented us with options for a permanent fix.”
Up-front quoting praised — one Yelp reviewer notes the final price matched the initial quote with no upcharges
1 cited review
“Quickly assessed the issue, gave me a quote and explained possible issues they would effect the initial quote. There weren't any difficulties so I paid the quoted price. (I hate when I get quoted something, then later when in the middle of a project get told it will be more expensive).”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Only 2 of 100 reviews are 1-star and 2 slow_response themes appear — minor compared to the volume of fast_response (14)
“Called & left messages with 7 different companies for the last 2 days with no call back, next in line was Eric's Plumbing, talked to Dee, who asked about my problem & quickly scheduled an appt. for the same day.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We are frustrated with Eric's service on our water spigot. The technician gave us incorrect information on what needed to be done in order to fix it. He tried a solution that only made the problem worse. And yet we were still charged the full amount. We had Any Hour Plumbing come out. They gave us an honest assessment of the leak and were able to fix it that same day. We will not be using Eric's Plumbing again.”
“Called them to fix a 3 years old water softner. They said it wasn't under warranty (untrue: parts were under warranty) and tried to sell me a new one for $3000. Then offer to descale my tankless water heater for $410! Called another company and they fixed it for $300 same day. Fast and polite service though. Edit - company replied saying they offered component replacement or full replacement. Not true. They stated …”
Positive
“Richie came the same day that I called, gave an exact quote on the repair and completed in good time. I’m really happy with the service that was provided”
“I had a slow sluggish drain issue Erik’s technician Bob was so professional, approachable. He explained up front the situation and pricing. Great customer service! Great company!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Should you hire Eric's Plumbing & Drain Cleaning?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Eric's Plumbing & Drain Cleaning?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.