ER Services Plumbing and Heating LLC
Plumber · Newton, MA · Open 24 hours per Google listing
Our verdict
Dispatches same-day or within-hours for emergencies with technicians who finish the job right and leave your home spotless.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
All 5 reviews are 5-star ratings with consistent praise for professionalism, cleanliness, and attention to detail
3 cited reviews
“wore shoe covers, cleaned up when completed”
“showed up within hours when we had surprise”
“stayed till the unit worked properly”
Cited in 5 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Emergency responsiveness: 3 of 5 reviews explicitly mention same-day or within-hours dispatch, including one surprise call answered in hours
2 cited reviews
“showed up within hours when we had surprise”
“stayed till the unit worked properly”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Technicians stay until the job is complete and working properly, not just finished—evidenced by follow-through on repeat visits and persistent problem-solving
1 cited review
“stayed till the unit worked properly”
Multiple named technicians (Jason, Mario, Bobby, Anderson) consistently described as knowledgeable, efficient, and personable across different job types
2 cited reviews
“wore shoe covers, cleaned up when completed”
“stayed till the unit worked properly”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Thank you Jason for all you do and the big difference you made today! He was very kind, courteous and knowledgeable about the pluming repair needed. He was very professional and detailed oriented in this specific job function. He wore shoe covers to protect my floors and cleaned up the work area when the job was completed. He is highly recommended so ask for Jason!! Thanks Jason, you’re the best. Job well done.”
“I had a whole bunch of plumbing work done at once including a complete bathroom renovation and replacement of my main water line and shut off valve. I had a great experience working with several of the technicians at ER Services. All were very clean and polite. The office staff was also great to work with. They listened to my needs and responded to any concerns. They even showed up within hours when we had …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 473 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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