Emergency Plumbing service
Our analysis
This plumbing company shows strong technical skills and excellent customer service from their master plumber Konstantin, but has a concerning track record including one catastrophic incident that caused $35,000 in damages. While most customers praise their professionalism and reliability, the severe emergency response failure raises serious questions about their junior staff's competency.
Watch out for
- •Red flag: $35,000 in damages from improper emergency toilet unclogging procedure
- •Red flag: Junior plumber gave dangerous advice causing extensive flooding
- •Red flag: Company refused to take responsibility for catastrophic damage they caused
- •Weakness: Major competency issues with junior staff on emergency calls
- •Weakness: Poor crisis management and responsibility for damages
- •Weakness: Inconsistent service quality depending on which plumber responds
Strengths
- Highly skilled master plumber (Konstantin) with excellent reputation
- Fast emergency response and last-minute availability
- Professional communication and transparent pricing
- Consistent quality work for routine services
Customer reviews
“Konstantin reached out and was able to squeeze me in last minute to provide assistance and repair a copper pipe that was damaged during a remodel project. That speed in which he replied and showed up for the repair, the professionalism, the knowledge, and the efficiency he displayed during the short, quick visit was phenomenal.”
“$35,000 DISASTER FROM A SIMPLE CLOGGED TOILET!!! We called 'Emergency Plumbing' with a clogged toilet in August 2024. After their plumber visited us, we ended up with THREE ROOMS DESTROYED BY WATER AND SEWAGE, costing $35,000 IN REPAIRS that took SEVERAL MONTHS, and then later getting dropped by our brand new homeowners insurance due to the claim!”
Recent Google reviews
I’ve had an excellent experience with this plumbing company across my home and multiple other properties. Their service is always prompt, honest, and professional. The team is extremely knowledgeable, takes the time to answer all questions clearly, and consistently resolves issues the right way the first time. Communication is outstanding from start to finish, which is rare and very much appreciated. Reliable, transparent, and high-quality work every time. Highly recommended!
Konstantin reached out and was able to squeeze me in last minute to provide assistance and repair a copper pipe that was damaged during a remodel project. That speed in which he replied and showed up for the repair, the professionalism, the knowledge, and the efficiency he displayed during the short, quick visit was phenomenal. Well worth the price of service.
I’ve used this plumbing service several times, and every experience has been excellent. They are always prompt, reliable, and available when needed, and their rates are very reasonable. The quality of work has consistently been great, and I’ve never had an issue. Konstantin, in particular, does a fantastic job—professional, courteous, and efficient. Highly recommend!
Business details
Emergency Plumbing service