Elkhorn Heating, Air Conditioning, Plumbing & Electrical

Kevin at Elkhorn was great! We just moved to a new house and had an annual maintenance contract on our old house. We wanted to use our HVAC/furnace maintenance visit to make sure everything was working correctly as it should. Kevin was right on time and did a comprehensive review of everything, including cleaning the heating coils that were dirty. We love Elkhorn and would certainly call them again for our needs

Had exceptional service from the entire Elkhorn team! Our AC unit was more than 20 years old and came with the original home. Justin was the consummate professional honoring an old quote that likely would have been a few thousand dollars more than what I paid today and he was able to get his team into my home the very next day. Eric D and his crew went above and beyond the call during the AC installation. With how old my system was and the way things need to be reconstructed, Eric was here all day until the very end to ensure the job was done well. Even after a long day he was still extremely professional, courteous and provided tips to keep my new AC unit running longer. This was my first encounter with Elkhorn as I stumbled across their name on a Reddit page and was very lucky I came across this company. I highly recommend them with their phenomenal customer service and great craftsmanship. I would definitely use them again. Looking forward to staying cool this summer and beyond

Our 24 year old furnace stopped working properly in the middle of winter. Alex at Elkhorn was able to come out on a Sunday to diagnose the issue. He was detail-oriented, patient, and professional while explaining things to us and figuring out what we needed to do next. Then Jon came over first thing in the morning to present us our options for a solution. He was both knowledgeable and personable and explained everything really well to us. We elected to buy a new one rather than repair the old one that had multiple major issues and hadn’t been cared for particularly well over the years. Their pricing was competitive and they came highly recommended so it was an easy choice to go with them. Cody, JP, Jared, Alton & Miguel were there the very next morning to do the install. All very professional, skilled, and knowledgeable. Cody walked me through the gameplan, answered all my questions, and scoped everything out. Great guy and could tell he was experienced. They did an awesome job and completed the work quickly and neatly, leaving the space more clean than when they arrived. Now we have heat again and are cozy and happy! Will definitely use these guys again and would recommend them to anyone.

We just bought a house and moved in last Saturday. When we arrived the house was only 50deg. I bumped the thermostat up to 68deg and the furnace kicked on but was blowing cold air. After the movers left it was still 50 degrees but we were tired and just went to bed. The next morning (Sunday) I started calling around. Elkhorn was my second call. The woman who answered the phone was nice enough and told me her technician (Fuzzy) would be calling me. He did about 30-40 minutes later. I explained to him what was happening and he was the most rude and condescending individual I have talked to in a long time. He honestly seemed to be ticked that I didn't know more about my furnace. I'm sorry but that's what I would pay you for. His next statement was "well let me explain to you how this works" and then he proceeded to tell me about the $ 139 for him just to show up and on and on. Although I thought $ 139 was a bit unreasonable told him I understood and asked when he might be able to come to my house. He said he was busy and would "try to squeeze" me in sometime later. I asked him if that meant he wasn't coming he started to get testy with me. I told him I didn't appreciate his attitude and that I would be calling someone else. He then said "well what do you want me to do I have other customers". I told him I understood that but it was his crappy attitude that was putting me off. I told him I would be calling someone else and said good bye. Now maybe Fuzzy is a good technician and maybe he was having a bad day but that was not my problem. I was a potential new customer who needed some work done. He should have been professional but he was far from it. I will never recommend this company to anyone due to attitude of Fuzzy and if I have the chance I will tell people to stay far away from them.

We had Elkhorn come out to give us a quote on a new furnace and central air install. After no word from them for 2 weeks I emailed requesting the quote. The next day I finally got a call (he said he spaced on getting us the quote, blamed it on Thanksgiving). He mentioned needing to move some duct work and repositioning the furnace. What? This was never mentioned during the walk through for the quote. I'm not sure he was looking at the quote for the correct house. I have no confidence in this company. And the $6800 price tag for a 1 stage furnace is a no-go.

Last weekend I spoke with someone at the Colorado Garden and Home Show where Elkhorn had a booth. I wasn't even interested in any heating or a/c products but noticed their whole home humidifier and spoke to one of their super-nice sales people. It sounded like a really good thing (and a good deal), so I signed up. Promptly on Monday I received a follow-up call and scheduled the appointment for Wednesday. On Wednesday, we had the installation done and I was excited to get home and check out our new system. When I went down to my basement, the first thing I noticed were some squares on my carpet where it looks like the technician put a toolbox or other such thing (my husband actually observed that it was some kind of a square pail where he had his tools). I photographed the damage and called them the very next day. When I called, the employee who answered the phone (Phil) explained that there were no managers available because they were all at the home show. He said that if I sent pictures, he would see what he could do and give me a call back. The day passed and no call. I called that evening to see if I could get a status update. He said he got the pictures and needed some more information (once again, he could have called me to get the needed information rather than relying on me to call back). I was told that I would get a call from a manager the next morning. Next morning. No call. I call yet again. Talk to Cecilia this time but she knows that I'm already dealing with Phil and quickly shuffles me over to him. By this point I'm starting to really get angry, although it's difficult to tell if it's Phil not escalating my problem, or these elusive "managers" not having a sense of urgency. Phil does have some information for me - and basically tells me that the technician has denied leaving any kind of marks on my carpet and that it couldn't have been left by his toolbox because his tools are in a bag. Wow. Nothing like pretty much calling me a liar. I ask for a number to call a manager myself, but I'm told that he can't give it to me. He said that he would once again pass on my information. It was not until I mentioned that I would be visiting them again at their booth down at the garden & home show to resolve my issue in person... with my pictures... while they're trying to sell product to other clients that I finally got a call back from the owner. Gary (the owner) finally did agree to come to our house and look at the damage. After again stating that he didn't understand how any of his workers' tools could make that kind of mark he showed up at our house on Friday. Once he was here, he admitted that yes, that was something that his guy had done and they would pay for the cleaning. While they did make it right, I am still waiting for an apology. It's amazing how far a heartfelt apology goes when something like this happens, but not one person throughout the process so much as apologized. I'm not typically a picky person, and the carpet cleaners didn't seem to have much trouble cleaning the spots, but what's right is right and what's wrong is wrong. As a customer, you shouldn't have to press a company to make something right. The only reason they are getting a second star is because the humidifier itself is working great and was expertly installed. Just wish they had done a better job being careful in my home and giving a damn when something went awry.

Our experience with Andrew Mares from Elkhorn Electric was five stars from start to finish! We had a light post made of wood that was rotting out of the ground, and our options were to either ditch it or upgrade. Because we used it for holidays and loved tying a balloon to it for the kid's birthdays, we decided to redo it with a brick post. Now something they don't tell you about building a brick light post is that it's insanely expensive and stressful, but Andrew made sure that the electricity part went as smooth as possible. To start, I unknowingly bought a post light which didn't include the mount needed for the stone cap of the post that I bought. I also got a tapered cap (slants diagonal up instead of flat) because I liked the look of it, but the masons did not let me know that it might be difficult to mount a light to a tapered cap and it was something that never crossed my mind. Andrew explained all of this to us and let us know that he would have to reschedule us so that he could get the appropriate parts to make our light work on our post. Naturally I fretted about this all week. Was it going to have a pole sticking up? Was it going to be able to mount flush? Why hadn't the masons warned me about a tapered post? My husband assured me that Andrew did not seem concerned, so I shouldn't be, either. Sure enough when he arrived he was able to get the light put in no problem, looking amazing, and he added an electrical panel to the back for us, which we had originally requested, so that we have an additional power source for all of our Halloween/Christmas decorations we like to do (if you can't tell from the photos, ha). If that looks slightly off center in the photos it is because the masons cut it that way, versus anything Andrew did. We also incurred NO additional cost for him to have to get a different mount for us, come back a second time, and the additional work it took for him to mount the post light versus mount light. He said "What we quote is what you pay", which is the opposite experience I had with the brick part of the post (as the final bill ran $1k over the quoted price). I also called my cousin, who is an electrician, with our original quote from Andrew to make sure it was fair and he said "I would have charged you more". All of that to say that Andrew was so easy to work with and did such an exceptional job, it was the easiest and most pleasant part of the post being built. And the work is amazing and looks fantastic. My husband is already talking about having him come out to install outlets throughout the yard to make decorating easier, as well as discussing putting some lights in on our porch overhang. We would ABSOLUTELY recommend Elkhorn and look forward to working with them again!

Updated: 05/17/26: Updating my review as a result of completing the recommendations made by Andrew Mares, Elkhorn electrician. Andrew completed everything expertly and as expected. He addressed all our questions again and completed a walk through of his work completed before he left. He is definitely a hard-worker and very focused while working. And cleaned up where he was working prior to leaving as well. We are extremely pleased again with his work. As well as with Elkhorn's support staff in arranging the requested work. Update: 04/28/26 - We recently had Elkhorn electrician Andrew Mares complete a whole house electrical inspection; plus quote a list of electrical items we were interested in having completed. Andrew was extremely knowledgeable; provided great customer service and provided excellent recommendations as well. His no pressure approach was refreshing. We have gone ahead and scheduled the work he recommended plus a few items we wanted to complete as well. His level of electrical knowledge is extremely impressive; as well as his professionalism. HIs positive attitude regarding his trade and Elkhorn; demonstrated a lot of pride. This is the type of tradesperson we want working on our home. Prior Review: We have used Elkhorn off and on for several years. Specifically to 'fix' things that other HVAC companies did incorrectly in our home. Last year we finally prepaid for one of their service memberships and we are glad we did. If we were always going to use them to fix things; why not just use them to maintain and service our HVAC equipment annually and when needed. They are extremely thorough in any of their services completed. Maintaining and servicing our furnace and a/c have been nothing but a positive experience. Their technicians are extremely professional and knowledgeable. And they are service technicians only and not sales people. Refreshing. Zakee has completed annual maintenance on both our A/C and furnace and has done a terrific job. Extremely thorough, knowledgeable adn professional. Everyone we have interacted with at Elkhorn makes us feel like a valued customer and our business is appreciated. Management, technicians, support staff, etc. Amazing in this day and time! Very glad to have them as our HVAC company! And they do plumbing and electrical too!

This was the third mechanical contractor I had to the house to fix the tankless water heater that came with our home. All contractors were found through the Rinnai website, as certified dealer/servicer businesses. The first company came back 6-7 times, had plenty of theories about what was wrong and how to fix it, and then quit calling me back after the problem wasn't fixed, months in. The second company also had grandiose concepts to get things fixed, and again after multiple approaches and many trips to the house, the unit was still broken and he also stopped returning my calls. Did I mention they were all happy to cash my checks without fixing the problem, for a grand total of over $500? Finally I found Elkhorn. When I initially called, Carol listened to my tale of dispair, and let me bitch about how we hadn't been able to take a shower without the hot water going out on me, in over a year. She listened to all my whining, sounded genuinely sympathetic, and told me they would make it right. That they did. She said they would send their best 'Rinnai guy'. John showed up early to the appointment, 1-business day after I called, and he knew his business. He was very professional and friendly, and got along great with my pets. He even put covers over his boots to protect the wood floors. He immediately diagnosed the problem, within 10-minutes of arrival. He figures out that the unit was calibrated from the factory to run perfectly at sea level, and had never been adjusted to run right at Denver's altitude. The original installer and both subsequent contracting companies had all overlooked a very basic component of how these things work, which they should have known. They had cited moths, ventilation issues, incoming gas service pressure problems from Xcel, and other things. Within an hour, John had adjusted all the pressures of the unit to run correctly at Denver's altitude, and bam, problem solved! I was shocked at how easily Elkhorn fixed the problem that others had given up on. I am more than satisfied, and give the crew that helped me, Carol and John, props for following through on my project and getting the job done. I wish all contractors operated like these guys.

Had issue with 8.5 yr old Trane thermostat not controlling 8.5 yr old Trane furnace. Have thermostat set at 68 degrees and thermostat "inside temp" display said it was currently only 62 degrees in the house, so it would take 6-10 hours for temperature to rise to the 68 set point temperature, the furnace running the entire time. This has been an issue since the furnace was installed and the installation company (another Trane dealer) checked the system a few times and could find no problem. We knew the house temp was much warmer than the thermostat "inside temp" was displaying, so today I used a precision meat thermometer to check the temperature at the thermostat and it read 78 degrees in the house, not the 62 degrees as shown on the thermostat "inside temp" display. I thought maybe we had a faulty thermostat and decided to contact Elkhorn. I spoke to Kimberly and she arranged for a technician to arrive 2 hours later. After explaining the issue to the technician, Mike, he diagnosed the problem within 10 minutes. The problem all along has been the cavity in the wall behind where the thermostat is mounted has a cold draft coming up between the studs and the hole in the wall behind the thermostat mounting plate (for the thermostat wiring to come thru) was allowing the cold air to constantly contact the thermostat temperature sensor, telling the thermostat set point sensor to keep the furnace running. Mike placed insulation in the wall cavity and also covered the opening behind the mounting plate with insulation tape to prevent any cavity air from affecting the thermostat temperature sensing bulb. Within 10 minutes, the thermostat "inside temp" reading rose to 78 degrees, matching Mike's hand held temperature gauge that he uses to compare actual readings. So the problem was resolved very quickly and efficiently. Elkhorn has certainly gained our trust for future HVAC annual maintenance and any other HVAC needs. Thanks again to Kimberly and Mike for the quick response, diagnosis, and professional service!

My handyman recommended Elkhorn when my furnace died on a freezing cold night and I am so VERY happy with their service, professionalism, competence, and overall customer support. Eli came to my house within an hour (at 8pm at night), then came back another day to service the furnace and water heater. He was knowledgeable, didn't try to upsell me on anything, and promptly got it working again. He later came back to service the water heater and maintenance on the furnace and was professional, on time, and a pleasure to work with. Bryan installed a home humidifier system - again, he came on time, was very knowledgeable and pleasant to work with, and walked me through exactly how to work the system. As a first-time homeowner who is naive about such things, I never once felt like they were talking down to me, dismissing my questions, or taking advantage of my lack of knowledge to sell me things I didn't need. Both Bryan and Eli were genuinely nice and interested in helping me to improve my home at the least cost to me. I'm so impressed by their integrity and competence. Today, Kevin came to service the furnace again and he remembered me, my pup, etc. from his prior visit. He was thorough, answered all of my ques, and explained things really well. He did a great job and made me feel like his only, and most important, customer today. I highly recommend Elkhorn, Eli, Bryan, and Kevin without reservation. Update: today Tim cane to service my A/C unit and yet again, Elkhorn and its staff went above and beyond and far exceeded my expectations. Tim thoroughly explained the A/C maintenance, recommendations, and he even pointed out to me that I needed to replace the batteries in the thermostat, then helped me when I couldn't figure out how to get it off the wall. Another great Elkhorn experience! I recommend Elkhorn without hesitation!

Elkhorn Heating, AC and Electric charged me $139 for an incorrect home visit that was clearly based on a miscommunication. I am very disappointed with them. What happened: I was referred to Elkhorn electric for an electrician by a neighbor, who gave me their number. I called (they use a call center that seems unfamiliar with the business) and requested an electrician to come investigate what could be causing an electric burning smell in our home. I mentioned that it seemed to happen after we raised the thermostat, so it might be associated with that. Apparently that caused her to refer the call someone from the Heating side of the company. Fuzzy, the technician, called me and I told him that the smell was definitely not dust being burnt by the furnace and we scheduled the soonest possible time for him to come by, which happened to be while I was out of the house but my husband was home. He was abrupt to the point of rudeness over the phone. When I returned, I was shocked to discover that the "electrician" had only looked at our furnace, not other appliances that may have shorted out, declared it working and told my husband that he had been smelling dust. The guy had taken a payment of $139. When I called back to request a visit by an actual electrician to deal with the electric burning smell, their response was terrible. Instead of trying to make things right, they argued that I had asked for an HVAC person, and said that they were going to find recordings of my original call to the call center in order to show me that I had asked for a heating specialist. Since my original call was going off of a phone number my neighbor provided, I DIDN'T EVEN KNOW that they were also an HVAC business.

I have had experiences with Elkhorn over a few years now. They did some zoning work on our house, and at first, I was impressed with how many times they were willing to show up to repair things that were not working after the install. They were always nice and showed up quickly. Apparently, the dampers they had used were faulty, they quickly stopped using them after they had to replace many in houses around Denver. Soon, however, it seemed they were always here fixing something that had not been done correctly the first time. Finally, we were done with each other. More than a year passed. When our furnace and A/C went a few months ago, we decided to go with another company. We did not want another full year of A/C guys coming in and out of the house doing things in a trial by error way, pretending to be experts. But soon after, we could hear loud noises that reminded us of our previous damper issues. I called the second company, who said that since they had not done the duct work, they would need to rip up the ceiling in our basement to figure out the exact location of the noise. So, hoping to avoid that and knowing that Elkhorn was more than familiar for the home's duct work, I called Elkhorn requesting a service appointment to try to diagnose the problem. A day later, a service manager called. The first Elkhorn employee to ever be rude. Really obnoxious. First, he said they would not come out because another company had installed the new furnace and A/C, and they were not in the business of fixing other people's mistakes. When I said it was reminiscent of the damper issues, he basically accused me of making up the damper issue so they would come. I will never call them again.

I called Elkhorn because two of my neighbors had complete furnace and entire house air conditioning systems installed, and were happy with the service and installation. I needed an upgrade to my split system air conditioner, as it was over ten years old, and I needed a third air handler unit installed in the system. When I talked to Elkhorn, the lady answering the phone should win a prize as the most pleasant person in Colorado. She scheduled a time for Gary to come out and lay out the job. Gary, the owner, arrived when promised. We agreed that my outside unit would be replaced, and three air handlers installed. We could use the original piping for two of the units to save running all new copper lines. The price quoted was less than two other quotes I had received, so I gave the go ahead. I am intimately familiar with HVAC from my time working with industrial equipment, so I knew what I wanted in my new system, and Gary agreed. The two HVAC technicians were on time. They finished the inside first, and got out of our way. They cleaned up my house, and my yard to my satisfaction, and left me a professional installation, inside and out. I liked the solid new water drainage system they installed, and the covers placed on all of the new outside piping. My wife and I are familiarizing ourselves with the new airhandlers, which are much better than the old unit. We are pleased with the cost of the new system, as well as the installation. I will not hesitate to use Elkhorn for any HVAC problems I have in the future.

We had Elkhorn add a new duct to an unheated room in the basement. The work was done promptly, it was of good quality, and on budget. Elkhorn also cleaned and did routine maintenance on our furnace. Up to this point, in 18 months, the furnace had been working great. A few days later, the furnace went out. When we called Elkhorn, they told us it would be $99 to come out. I argued that the furnace worked fine until they worked on it, then it was on the fritz. An unprofessional and ugly yelling match broke out with the dude on the phone, and in the end, he made no promises about charging us one way or another. Turned out it was a loose electrical connection- he jiggled the right wire and went on his way. Three weeks later, the igniter, which had a crack, broke. We called a different company to do the work. I find it hard to believe that it broke out of a coincidence. If this piece was going bad, it should've been fixed in the $150 inspection and cleaning. I bust my ass all week at my job. I think I do it damn well. When I do something and say 'it's done'- it's done. Everything I can take care of, I do, no loose ends and no broken pieces. I expect the same from everyone, especially if they get paid $100 an hour: you better do your job and do it well. Elkhorn did not do their job well, and gave me BS excuses about it. BTW, the 2 stars is because the duct work was good. Everything else was a catastrophe. Call someone -anyone- else for heating and cooling work.