Elite Rooter Plumbers
Plumber · Westminster, CO · Open 24 hours per Google listing
Our verdict
Polarized: 51 of 100 reviews are 5-star (fast, clean sewer/toilet work) but 38 are 1-star, with 6 surprise-fee complaints citing $79-to-$8,500 upsells.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Fast arrival praised: techs came 2 hours after calling and excavated a root-damaged sewer line same day
1 cited review
“Very fast and professional. Came out 2 hours after I called and after clearing my drain they sent a scope down the pipe to discover that roots from my tree had destroyed a section of the sewer line. By end of the day they had an excavation crew at work.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Strong toilet/clog work: technician removed the toilet, scoped the line on video, and explained each step
1 cited review
“We had a pretty good clog so he needed to take the toilet off and made a video and showed us and explained every step of the way. Super nice guy really appreciate him.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Transparent billing cited on water-heater replacement with named installers (Big John, Daniel)
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Aggressive upselling: a $79 annual cleaning turned into an $8,500 trench-and-replace pitch
“I scheduled what should have been a simple $79 annual pipe cleaning. Instead, it immediately turned into a hard-sell pitch for an $8,500 trench-digging and pipe replacement -- a major job that might be needed someday, but certainly not urgently like they claimed.”
Cited in 2 of the 100 reviews we analyzed.
Red flag
Surprise/inflated fees: one reviewer reports a $40,000 charge on an elderly customer with no callbacks
Cited in 1 of the 100 reviews we analyzed.
Red flag
No-shows and no weekend availability: ghosted a quote appointment; toilet leak left untreated over a weekend
“Made an appointment with the tenant in this house to be home so that the company could evaluate the requested work and provide a quote. They ghosted and never showed up, never sent a message, nothing.”
Cited in 2 of the 100 reviews we analyzed.
Pricing runs high even on positive jobs ("a little on the high end")
“I scheduled what should have been a simple $79 annual pipe cleaning. Instead, it immediately turned into a hard-sell pitch for an $8,500 trench-digging and pipe replacement -- a major job that might be needed someday, but certainly not urgently like they claimed.”
1 more cited review
“Very fast and professional. Came out 2 hours after I called and after clearing my drain they sent a scope down the pipe to discover that roots from my tree had destroyed a section of the sewer line. By end of the day they had an excavation crew at work.”
Keep it in proportion: these concerns are cited in 6 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I contacted Elite Rooter for a sewer line backup in my basement. A technician arrived within the two-hour window, cleared the clog, and showed me what he claimed was a broken section of my sewer line. I paid for the service, expecting the issue to be resolved. Less than a week later, my sewer backed up again. When I called Elite Rooter, the representative told me someone would call me back shortly since it was a …”
“Do NOT use these people! We had a pipe in our laundry room burst back in August. Elite Rooter came out to evaluate and said it would be $3000 and they needed $1500 up front. We gave them $1500 and they started the work. They jackhammered some and then needed to have someone come inspect it, at which point it was determined they needed to jackhammer twice the distance and it would cost us an additional $1500 and …”
“Avoid this company at all costs and find a trusted local plumber instead. I have roots in my drain, so every year I have to get them cleaned out. I've used Elite once before, and I decided to use them again. But this last time when they showed up, I scheduled what should have been a simple $79 annual pipe cleaning. Instead, it immediately turned into a hard-sell pitch for an $8,500 trench-digging and pipe …”
Positive
“The technician was prompt and on time. He even called me when he was 20 minutes out to let me know his arrival time. He did an excellent job and made sure to lay out floor covers for any mess. He left the place clean and the line cleaned. We will definitely use Elite in the future and I will happily refer them to any who ask.”
“Isaiah, our technician was fantastic. He was easy to talk to and explain things really well. We had a pretty good clog so he needed to take the toilet off and made a video and showed us and explained every step of the way. Super nice guy really appreciate him.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Elite Rooter Plumbers?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Elite Rooter Plumbers?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Elite Rooter Plumbersisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Westminster · Littleton