Elite Rooter Plumbers

The technician was prompt and on time. He even called me when he was 20 minutes out to let me know his arrival time. He did an excellent job and made sure to lay out floor covers for any mess. He left the place clean and the line cleaned. We will definitely use Elite in the future and I will happily refer them to any who ask.

Isaiah, our technician was fantastic. He was easy to talk to and explain things really well. We had a pretty good clog so he needed to take the toilet off and made a video and showed us and explained every step of the way. Super nice guy really appreciate him.

Very fast and professional. Came out 2 hours after I called and after clearing my drain they sent a scope down the pipe to discover that roots from my tree had destroyed a section of the sewer line. By end of the day they had an excavation crew at work. I have a basement so they had to dig almost 12 feet deep. Day 2 they had completed the repair and day 3 it was inspected and backfilled. The price was a little on the high end, but it was all done in accordance with codes, utility locates performed, permit pulled, inspected, and properly compacted. Not to mention fast. As a construction project manager, I know this isn't the type of work that you cut any corners on and Elite didn't disappoint. The 10 year warranty lets me flush with confidence. My technician (David) was prompt, courteous, professional and communicative. Their customers are in good hands.

I contacted Elite Rooter for a sewer line backup in my basement. A technician arrived within the two-hour window, cleared the clog, and showed me what he claimed was a broken section of my sewer line. I paid for the service, expecting the issue to be resolved. Less than a week later, my sewer backed up again. When I called Elite Rooter, the representative told me someone would call me back shortly since it was a repeat issue. Almost immediately after hanging up, I received a call from a man who claimed to be a manager. Instead of taking responsibility or discussing any type of warranty or accountability for their previous work, he told me they would charge more than the first visit to come back. He was extremely unprofessional, argumentative, and repeatedly said, “Clearly you don’t understand plumbing.” When I asked about Elite Rooter standing behind their work, he continued to argue rather than help. At that point, I had no confidence in this company. I ended up calling a different rooter company, which actually addressed the problem professionally. I would not recommend Elite Rooter based on their poor follow-up, lack of accountability, and unprofessional management behavior.

Junior and Agustin were awesome. Very Professional and personable. They were able to fix our problem quickly without a mess. Thank you