Elite Rooter

Tech showed up on time and did an excellent job. The price was fair and they delivered what they promised… A + for the service and honesty. They have earned my business for the future. Highly recommended company and they fit their name : Elite !

Agustin & Reece arrived before the apoointed time this morning (2/24/2026); introduced themselves; and asked for details about my kitchen sink clog.. In my case, the sink was successfull unclogged but they had to snake the roof vent, the cleanout on exterior wall; and then from under the sink Cabinet! Agustin & Reece work well together and make a good team I feel I could trust them to keep my house clean and perform an honest plumbing service/ repair for anyone!

⭐⭐⭐⭐⭐ Elite Rooter Plumbing – Outstanding Service! We recently had a major plumbing issue at Trudys Brides and Special Occasions, and Elite Rooter Plumbing truly saved the day. The scope of work was massive, and the situation required immediate attention to keep our business running smoothly during a very busy season. A huge shoutout to our senior technician Zac Ritchey, who was incredibly professional, efficient, and dedicated from start to finish. Zac worked nights, weekends—whatever it took—to get us fully operational again as quickly as possible. His expertise and commitment made all the difference, and we are genuinely grateful. Elite Rooter delivered exceptional service, clear communication, and fast results during a stressful situation. I would highly recommend their team to anyone in need of reliable, top‑tier plumbing support.

2 men showed up to my house this morning, and sat around on my property for 20 min. Ummm.... I never had a apointment with him, never a time or date picked. I literally did a search on Yelp for plumbers and these two guys just show up to my house. Creepy and not only that , big dude picked his nose on my ring camera and then pushed my ring door bell , sooo gross. Don't go to people's houses with no apointments made, that's nuts

Keywords: - Unprofessional - Liar - Pricey - Use bait (flat rating price) to attract customers and elevate ratings. My suggestions: - Use the flat rate price for normal clog issues; but if the technician is suggesting something else and provide a quote. Think twice and quote from other companies, you will likely get a way better deal! Background: I used their service twice; one for a normal clog; and another one ended up with 1.2K cost and yet the clog problem is not fixed! For the normal clog service, a technician came and tried to fix the problem. He failed to unclog my kitchen, which should be pretty easy for a plumbing professional. Then he got a phone call and told me that there is an emergency for him to handle. Clearly, the emergency is more beefy than my simple clog case (which is flat rate). He came the second day and fixed the problem. The technician asked me to leave a review. You know! This is how the company got a 4-star review! That is, asking more people to write a review if they're confident about their flat rate service. I didn't write a review at that time because I was not happy about 1) the unprofessionalness of the technician, and 2) how the technician handled my case. But that's it. I didn't give them a negative review. The second service from them led me to decide to provide them this review. Hopefully other customers can learn from my experience, and try to avoid similar experiences from this and other similar companies. My tenant's bathtub was stuck. So I quoted on Yelp from multiple service providers. Unfortunately Elite Rooter was the first one to responde (yes, they're good at this). Due to the emergency and flat rate price, I asked them to dispatch a technician to take a look. The nightmare happened from there. The issue was bathtub clog, and the technician came to a conclusion that the clog was due to the intersection of the laundry line and the bathtub line. He suggested replacing the P-trap and provided a quote of $1175. I was surprised about this amount but took a step back and asked what if the issue happened again. The technician said he would provide me with a 5-year warranty. I asked whether it means any problem with a bathtub clogged would be covered with the 5-year warranty and he said yes. For the hassle-free purpose in the future, I approved this service. I used 1.2K dollars to buy the warranty, though the labor is way overpriced. However, this is the end state that the technician did it to me: 1) He replaced the p-trap but it was leaking!!! I found this issue until the technician from another great company told me in a month and replaced it again. 2) He failed to unclog the bathtub!!! The clog issue happened immediately in a week! My tenant didn't use the bathtub frequently because he took showers in the gym, and we found this issue within a week. It indicated the issue was never fixed. 3) The technician observed the water was still draining slowly after doing some cabling work. He opened the trip lever hole and found the trip lever was broken. He had an "Aha" moment and thought he found the root cause: the trip lever is broken into the bathtub pipe! He provided a new quote $2445 to fix the issue!!! In fact, I knew the trip lever was already gone. More than a year ago, a technician actually cabled through from the trip lever hole. It indicated that the pipe was clean and there was no broken metal clogged there! The issue should still be in the main pipe! I definitely rejected this quote because the technician told me that the water was draining but slow. OK, as long as it becomes functioning, it's better than the previous state. However, within a week the issue happened again, my tenant didn't report the issue because he was worried that it would bother me too much. When I came onsite and took a look at the issue in a month, I was surprised that the bathtub was clogged and it took about multiple hours to drain!!! I called Elite rooter to take a look at the recall problem, and they sent a different technician to the house. The technician did not agree on the 5-year warranty at all. He blamed the root cause as the broken metal in the bathtub pipe (additional $2445 to fix). He could cabling the main pipe with $250, but he warned me that the issue could happen again because we didn't fix the broken metal issue. The possible state could be "he cabled and charged me $250, but the issue was still not fixed because I couldn't verify the fix because they would stick to the so-called root cause." This technician also told me that he had so many years of experience when I asked very reasonable questions. LOL. Up to this point, I was fully disappointed with Elite Rooter. I quoted another company that I hired to replace my main sewer line a year ago. That company told me that they don't think cutting pipe to remove the metal from the bathtub pipe is necessary! They fixed all issues for me. Will never ever use Elite Rooter again!

TL;DR I suggest avoiding Elite Rooter due to a bad experience. Elite Rooter is a big company. The owners are not reachable when there are problems and the division manager was deflective when given constructive feedback. They quoted low pricing, but when the crew arrived they seemed inexperienced and appeared to be pushing more expensive services. They left things worse than they started. My kitchen sink was draining slowly and would eventually clog after water was running for 3 minutes or so. The clog would resolve itself but the slow drain/clogged drain cycle persisted. I tried drain cleaner to no avail, so I hopped on Yelp and requested quotes for a plumber to come out. The Yelp system is an efficient way to get quotes and arrange services and Elite Rooter popped up within a few minutes of my request with a quote. Elite Rooter's quote was $69 to snake a drain with cleanout access. They took my address and phone number then set an appointment to come between 8AM and 10AM the following day. So far so good. The next day 10AM came and went, so I hopped onto Yelp messaging at 10:30 to ask where they were. No reply at all. So I found their phone number and called, reaching a call center. The operator put me on hold and contacted a dispatcher, then came back on the line and said the dispatcher was in touch with the crew and they were busy on another job and would come to me next, but could not provide an ETA. At noon I received a call from the Senior Technician on the crew saying they would arrive in 30 minutes. They did. I opened my garage and showed the crew the location of my cleanout access. I explained what I knew about the property based on feedback from other home owners in my HOA, that for the kitchen clogs snaking the drain from the garage (sewer) side of the cleanout was best. They dismissed my advice and asked to see the kitchen. Immediately they said they would need to remove the p-trap from my sink and snake from upstairs at a cost of $129. I recommended again that they consider going through the garage cleanout because all the other home owners in my HOA had good results this way. They took a small water pump pliers and tried to open the plug, but it was corroded shut. They didn't even try a pipe wrench for more leverage, penetrating oil or anything else. They were just convinced they could push the clog out from the top. So they started there. While they were upstairs trying to clear the drain, I sprayed WD-40 on the cleanout plug in the garage and took a wire brush to it. I got it open. Their snake got stuck in the line, so they backed it out and called in a "specialist" to look. He walked in, didn't look at anything and said that they couldn't snake the drain, they would need to hydro-jet the system at a cost of $1100 after discount. Because the pipes in question are in a wall shared with my neighbor in this townhome I did not want to send high pressure through pipes risking a burst line, so it was time to stop with Elite Rooter. I declined this service and asked them to put my sink back together. They finished up, ran the water for a few seconds and said it was the same as before. They left, charging me the quoted rate of $69 plus tax. Only after they left did I realize that the drain was now completely clogged. It would not drain at all. Further, when my wife took a shower that evening the water from her shower backed up into the kitchen sink. So they left things worse than they found them. In addition, when I went under the sink to empty the trash I found water pooled. They hadn't even tightened the p-trap on the drain. So here I am, standing water in the kitchen, upstairs shower and toilet backed up into the sink. These are not problems I had before calling Elite Rooter. I called another plumber in to fix the issue. However, I did want to give the owner some feedback on my experience. I tried to call the owner and was referred to a district manager. I left a message for him. He called back and said he didn't run that side of the business and instead another manager would call me. Instead the crew called and wanted to come back. I explained I already hired another plumber. I called the district manager back and said I wanted to provide feedback. He cut me off and said they would just refund my money and hung up. I didn't want a refund! I wanted to give feedback. I left the names out of this. I'm not here to make it personal. If the owner wants to reach out and get the names of the individuals I was dealing with and receive some feedback I would be happy to provide it. I do not recommend Elite Rooter. They are too big and impersonal. Plumbing issues can be full of surprises and unpredictable outcomes. You need a professional who is committed to finding a solution, not maximizing their revenue goal, and a path for providing feedback about the quality of service. Elite Rooter does not meet these basic criteria.

Wife was sitting on the sofa and noticed a water spot on the ceiling, 12 feet above the ground. Got on a ladder, leaned over, touching the spot, leaving my fingerprint impression in the ceiling. Bad news: spot was wet. Turned off the water to the toilet on the second floor above the ceiling water spot, and put out bids on Yelp, stating that we had a water leak likely requiring the removal of the toilet, and fixing of the pipes. One person estimated $320, but others say no estimate until they come out, with various charges of $88-$240 onwards just to come out. This is not your standard water heater leak or backed up sewer pipe clog. Pablo and Giovanni come on out, both wearing masks. First time met a Hispanic named Giovanni. They put a small hole in the ceiling 12 feet above the floor, sticking a camera inside. Flush the toilet, and sure enough water showering the inside of the ceiling. Pablo explains that the leak is from the toilet flange and connection, requiring removal of the toilet, replacement of the flange and new pipe connection. Giovanni works out an estimate, based on the difficulty of the task. Work starts once terms agreed to. Drop cloths over the drilling area underneath. He chips and power saws away at the grout attaching the toilet to the uneven tile floor. Don't want to damage the toilet, nor the tiles. Opens up the ceiling using a power saw to cut a 17 inch square hole in the ceiling, while standing on an 18 foot extension ladder. The ceiling panel and wooden beams have a light surface of black mold on them. Clean and dry the insides of the ceiling area under the toilet. Leaves it there to dry overnight. Turns out won't have to replace any of the lengthy plastic PCV pipes, only the specialized connection, without having to saw through the wooden beams in the floor, as compiled in the original estimate. Comes back a second day with Jorges, who work together to remove and replace the rotting wooden toilet flange, rubber inner seal, and pipe connection. Heavy duty rubber and steel new toilet flange. They flush the toilet a half dozen times, and watch the new connections. No leaks. Complete clean up hauling away all construction debris. Will get back to me with a contact for a friend who does drywall and ceiling plaster work to fix that 17 inch square hole in the middle of my living room ceiling, 12 feet off the floor. Pay with credit card, thinking how a $320 estimate job from one company ended up being a $3500 hole in the ceiling! At least it wasn't as expensive as the Elite Rooter 3 day job replacing 70 feet of tree root congested sewer line and the entire drainage system under my rental house in March, which ran $18,069!

1. False pricing: On the phone, they quoted me about $1,000, which then turned into $1,479.00 at time of payment. I was not presented with an invoice for the service performed before payment, I was simply asked to pay now. 2. Bad service: When I called, I explained that we started to install a new sink but needed help finishing it up, which included attaching the water lines to the sink, adding a pipe, and making sure it was installed correctly. The plumber took ALL DAY to do this, and when he initially started the job, he had to call and ask for advice on how to do this. I also had to show him how to install the water lines and the weight for the retractable faucet. I also asked him not to use any of the pipes I had purchased, the $1,000 price I was quoted was enough and I wanted to return my equipment - and even though he left to go buy the pipes and water lines, he neglected to get the correct pipe, and then ended up using mine...after I asked him not to...and then they didn't put a deduction on the bill for using my equipment!! 3. Issues after service: The company tried to state that I never asked them for help with the sink, which can't be correct because that's why I called. They stated they were ONLY there to install the pipes and water lines. The faucet was left loose and there was a huge gap both at the faucet base and around the sink drain - why would they leave such a gap for food to get into when I bought the food drain catch? (See photos) I also asked him to put clear silicon around the perimeter of the sink, but also never did that and stated he would come back tomorrow? ....Silicon takes less than 5 minutes and it needed to be done that day. 4. Unprofessional: I asked the plumber to please park on the side of the driveway, so that he doesn't block other tenants, which he did the first time but then didn't feel like it later. We have a HUGE driveway and there was plenty of space for him to park. However, after his lunch break he then proceeded to park in the CENTER of the driveway and block all the other tenants from coming and going. I also NEVER received an itemized invoice. I have included a screenshot of the invoice, where you can see they charged $1,479.00 for two things: Elite Rooter will reconnect plumbing underneath kitchen sink and install new supply lines; Elite Rooter will install new ABS adapter and install new Ptrap for sink. We will also install new supply lines to fit faucet.

We had a clogged toilet that had run up into the adjacent tub. The contractors assigned to us by our warranty company determined it was a partial mainline blockage and refused to do the work / tried to pawn it off to one of their "friends". After a few weeks of going back and forth with our warranty company and their respective contractors dragging their feet, we decided to take a shot at finding our own contractor Elite Rooter responded same day, and their prices seemed to be fair ($79 drain care special, further quotes upon arrival if needed). Erick explained everything very clearly, concisely, and professionally. He explained that because our condo was upstairs, it was impossible to do a "clear out" from the ground drain because the auger / pump won't work when trying to aim it upwards. So they unfortunately had to remove our toilet and use the tools in a downward vertical trajectory and that seemed to clear out the drain. So what was $79 became closer to $180 (still reasonable considering what our previous contractors quoted us i.e. $400 - $500 for a "clear out"). After an hour or so, Erick could've left and said job done, but instead he wanted to ensure the problem didn't persist--great customer service! His instinct was apparently spot on, because when he added pressure to the line the water still backed up (although not as bad as before). His supervisor / sewer line specialist came with a fiber optic camera and ran it down the line and that's where we discovered that large sections of the pipes were corroded. Elite Rooter explained the only way to fix this is to replace the pipes, which is pretty darn expensive (seriously google it and try not to have a heart attack). Usually I would remain skeptical and say a contractor was trying to pull a fast one on me. However the fact that they showed me the pipes through the camera feed, I could clearly see the difference, and I did research after they left to validate the severity of the problem, proved that Elite Rooter is committed to customer care and customer confidence. I would definitely recommend Elite Rooter for any future plumbing needs.

I'm forced to put a star on this in order for Yelp to be able to publish my review. I engaged Elite Rooter on 10/2/22 to fix a blockage in my septic system pipes and to install new pumps and a new sewage ejection control panel. I told the supervisor that I would buy their control panel, but asked if I could provide the pumps from my contact at Northern Tool. They agreed. They proceeded to charge me $6,000 for two guys to dig out a six-foot hole to replace a worn clean-out (took one guy one day), $3,000 to replace a T-Section of PVC pipe (took one guy a day) and then quoted me $1,500 to install my two new pumps and another $1,750 to install the control panel. Look, I know we're in the middle of the highest inflationary rates for the last 20 years, but this was usurious. An incredible markup of expenses. And then, just before they were to come out, Dion says that it turns out they cannot do the job becasue the pumps I bought weren't from Elite's parts supplier. Excuse me- I have it in writing that Elite accepted my Northern Tool pumps to be used in this job. They were much better pumps than what Elite quoted me, with a 55' head, as opposed to their pumps, which only had a 25 ' foot head (not enough to push sewage over the 30' hill I have. That was the last straw. Dion lied to my face! I complained to the supervisor Dion. He sent my request to the District Manager Grayson to complete this job. I heard nothing. And then I called Grayson. I was only able to leave a message and none of my calls were returned. Here's what I'm left with. A job half done and a company who has abandoned their responsibility. My septic system is currently overflowing into the drain pipe that goes into my backyard! This has been left undone for 30 days now! Talk about a health hazard!!!! My next call will be to the health department. Then, as I'm an attorney, you know what they say- "See you in court."

I rarely write reviews but I needed to comment on Elite Rooter's dishonest advertisement. I was looking at Craiglist for someone to clear my clean out since water was backing up in my lowest toilet and according to Elite Rooter's advertisement on Craiglist and they clear clean outs for 69$. If they can't do it, they won't charge you or so I thought... I called and had someone come out July 5th, 2023. It was a young technician without much experience and he told me it would be 69$ and had me sign off before he started trying to clear out the clean out. He takes out a snake that looked super old and it's blades were rusted and barely sharp. I seriously doubted this thing was going to clear the drain especially since I knew I hadn't snaked my clean out in a long time. So of course, he fails to clear out the clean out and he tried wiggling the snake for maybe 10 minutes, but come on man that thing isn't going to work with it's dull blades. Then he charges me 69$ and tells me that it will take 250$ to send a camera to see what's happening and that won't even fix the issue. Are you serious? I called another plumbing company instead and they were able to clear out the clean out since they use heavy duty stainless steel snakes with large blades on the ends of them for 125$. You could tell their equipment was commercial grade. They also came with 2 strong men that really worked the snaked pushing it in and out until they finally cleared it out and pulled the snake out together. They also said they don't charge unless they clear it out! Bottom line, save yourself some money and don't go with Elite Rooters, or I'd like to call them Elite Loosers since they can't fix your problem and they use outdated, old, rusted, and weak equipment!!!

Called in response to $69 ad for drain rooting, they got here and because it was an older house, there was no cleanout near the house - it was near the driveway. So they instead went on the roof and ran the snake from there. Then I was told that they need to run the camera to figure out where the blockage was. I was charged $179 for that - but they didnt share the pictures. Plus quoted me $38xx to cut out part of the pipe and install a cleanout. Turns out the location where they mentioned the blockage was - wasnt right - not even close. I hired a plumber to get the pipe replaced and clean out installed for less than half of what Elite quoted. However the blockage wasnt gone - so called Elite again. This time they ran the snake without the tip from the new cleanout. They hit the blockage but didnt want to use a tip. The excuse I got was I dont want to break my cable or tip - there maybe roots. Instead they wanted to run the camera again and charge me $269 for it, which again would not fix the issue. I decided against it. Today hired another rooter company - they came up. Took 20 mins to run the snake with the tip and unclogged the sewer pipe. To me it seems the folks from Elite that I was dealing with (wont name names) were trying to just upsell services that werent needed and would not use basic tools to fix the problem. The $69 ad is just a ruse to get people to call them and then they sell/do things which will make people pay way more. Stay away from them and find a better service provider!

2 stars for the technician Armando who seems to be a nice guy 0 stars for the lack of professional experience and the greedy / pushy behavior I noticed a overflow of the outside drain clean out last week, so I scheduled the unclogging with Elite Rooter. They were nice and able to schedule a tech to come in yesterday. The tech was a nice guy. He tried to snake through the pipe but could not succeed (2 stars for him). Today the tech came back with their specialist Eddie with a cable camera to see what was the issue. Then Eddie said it was caused by roots and built up due to no property line clean out, and he suggested to dig up and install the clean out with an estimate of $4500! I said I needed to shop around and then he pushed me to do a hydro-jet cleaning for $1200! After sending them away, I called a few other plumbers and first one came to my site noticed immediately that I actually have a property line clean out installed in the front yard! In the end, a very easy shaking through the property line solved all the issue in 10min. Since it took the other plumber 1 min to find out the existing property line clean out, I think the techs in Elite Rooter don't have professional experience as they claimed. Also, trying to sell me $4500/ $1200 services that I did not really need seems quite fishy and greedy. I would recommend to get other plumbers' opinion / estimates first before you decide to do a major project with Elite Rooter.

I called them to unclogging my drain in April, it took them a long time and they said they suspected I had a "p-trap" in my main sewer due to it's an old house and it might be broken. They unclogged the drain anyway and it worked fine at that time. They also gave me quotes about replacing the "p-trap" and/or the whole main sewer. I even paid some extra bucks for the unclogging job since they spent quite some time at my place. In June the drain was clogging again, and they came tried to snake it again and it didn't work. This time, the technician said "It's DEFINITELY your p-trap was broken and it's causing the problem". I paid them anyway for the snaking. I ended up using another company to dig up my front yard and replacing the said "broken p-trap" and my main sewer all together . It turns out there is NO p-trap on my main sewer, the main sewer is old , but not broken, and still function-able. The place they thought was "a p-trap" was actually the vertical property line clean out. And the blockage was actually in the city's sewer line. So ideally, if I knew or they could figure out that I actually had a property line clean-out (in all fairness it was below the gardening stone and weed barrier which was done by previous owner, so I didn't know) I could just call the city and have them clean the city sewer and resolve the problem. Too bad I only found that out after I spend a few thousands of dollars.

Hey Erick Z and Gabe R. are my go-to's here at Elite Rooter! My main sewer line was clogged pretty bad so I called another rooter company and they did not fix the issue at hand and quoted me $$$$ thousands to do the job that turns out wouldn't have fixed that problem at all. I turned to Yelp to find bids via the project tool and Elite was one of the first to respond to me. Erick came by and had superb customer service and was trying his best to keep the cost down especially since my house being on slab foundation and all. He took the time to fully assess the situation and came up with multiple solutions in hopes of finding the answer that best fit my home's needs. After we tried everything we had to go the hard route and run camera to see the issue at hand. That's when Gabe came on site he was able to walk me through the best and worst case scenarios. I opted for the hydroflush since it was still cheaper and less invasive to my home in comparison to what the other company proposed. Took about 4 hours of work on their part but in the end the pipes were cleared and we ran a camera down it again to make sure everything was good to go. I definitely would reach out again to Elite Rooter! I would hold them to the high standard that Erick and Gabe set as that's what I'm looking for in a vendor!