Edwards Plumbing & Heating of Monroe
Plumber · Monroe, MI · Open 24 hours per Google listing
Our verdict
Excellent craftspeople with strong communication, but scheduling reliability is inconsistent—expect great work if they show up, but multiple missed appointments have frustrated some customers.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Trenton, MI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviewers praise communication and transparency; plumbers explain work in progress and flag future issues proactively
2 cited reviews
“Explained everything he found and what he was doing”
“3 times and 3 missed appointments we still dont have toilet set”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Emergency response capability demonstrated: sump pump replaced before predicted rain, frozen pipes fixed in 1.5 hours
1 cited review
“Showed up early, brought necessary parts, installed everything”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
3 of 5 reviewers mention early arrival or quick completion times
1 cited review
“Showed up early, brought necessary parts, installed everything”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Project completion risk: one review documents failure to complete job across multiple scheduled visits, creating extended service gaps
“3 times and 3 missed appointments we still dont have toilet set”
Scheduling follow-through issues: one customer experienced 3 missed appointments for toilet installation despite company follow-up
“3 times and 3 missed appointments we still dont have toilet set”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“JP was great, honest and explained everything he found and what he was doing. He told us potential problems we could run into in the future, but reassured us that we didn’t need to panic. Overall a great experience”
“When you discover a dead sump pump two days before a predicted week of rain, you really NEED a competent and prompt plumber! Edwards Plumbing sent me Connor, who showed up early, brought the necessary parts, installed everything, cleaned up, and was friendly and professional. Way to go!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 489 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Trenton