Du-West Total Plumbing
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium
Based on review analysis
1 concern
Pricing fairness dimension = 0/100 while all other dimensions score 91 95 and Google shows 5/5 across 83 reviews. This extreme variance suggests either a data collection error, reviews from a different business, or systematic pricing complaints not captured in provided review text
Trust Score: 0/100 · Based on 83 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 83 Reviews Tell Us
Emergency Response
Arrives promptly: 3 of 5 reviews explicitly mention on-time arrival or quick response to emergency calls
Emergency and same-day calls
What To Watch Out For
Not enough data to identify pricing or cost concerns from reviews; however, pricing_fairness dimension scored 0/100 despite perfect 5/5 Google ratings—significant discrepancy suggests either hidden costs or rating source mismatch
Pricing fairness dimension = 0/100 while all other dimensions score 91 95 and Google shows 5/5 across 83 reviews. This extreme variance suggests either a data collection error, reviews from a different business, or systematic pricing complaints not captured in provided review text
Quality & Professionalism
Professional team behavior consistently noted across reviews
Communication
Clear communication throughout job: 3 reviews highlight detailed explanations, updates, and answering questions
Pricing
Not enough data to identify pricing or cost concerns from reviews; however, pricing_fairness dimension scored 0/100 despite perfect 5/5 Google ratings—significant discrepancy suggests either hidden costs or rating source mismatch
Customer reviews
Reviews from Google, Yelp & more
Peter and his assistant arrived on time to tackle a plumbing issue. He assessed the problem and quickly resolved the issue. That’s why I call Du West for all my plumbing and HVAC needs. Thanks Peter!
Chris is very knowledgeable about the project we are having done. Chris provided detailed information on the scope of work and answered all questions regarding the project. Very polite and professional!
Great job all around by the Du-West team. They fixed my water main leak and everything went well. They explained things clearly, and at every point in the process kept me updated on the repair work. Thanks again to Randy, Chris, Aaron, and Abigail.
Very professional team, they diagnosed and fixed the foundations problem we had at our home, built also a French drain to solve rainwater accumulation issues at our backyard and even discovered and fixed a leak in the sewer system under our house slab. I highly recommend DuWest.
On time‼️ Knowledgeable‼️Courteous‼️ Professional appearance‼️ Well Spoken‼️ Recognized the situation quicklya‼️ Immediately made arrangements to install new part‼️ WHEN YOU WANT THE BEST CALL DU-WEST❣️
Business details
Service area
Based in Pasadena. Serves 6 nearby cities within 20 miles:
Du-West Total Plumbing