DrainGo Plumbing and Septic Services of Alabama

“Excellent customer service from start to finish! Amber was able to fit me into the schedule and followed up with me to let me know when the technicain was in route. Thomas arrived on time and repaired our water heater quickly and efficiently. He was professional, knowledgeable, and respectful of our home. We truly appreciate the prompt service and would highly recommend them!”

The technician Collier was very patient and understanding. He responded so politely and explained each process to me. The young ladies I spoke with when I was having problems logging in walked me through the process. Each person I spoke with was very helpful and patient with me.

I was very pleased with the service. Instead of it being a simple repair, I needed a whole new water heater, which was not surprising since the old heater was 20 years old. Thomas and his assistant were very friendly and knowledgeable. I highly recommend Draingo.

We had an emergency at 7PM Wednesday 1/28/26 with a burst cold water pipe in our kitchen. I was at the hospital with a family member who died that night so my husband called 4 plumbers and DrainGo was the first to agree to come out. He fixed it in less than 1 hour but charged us TWO THOUSAND DOLLARS. Since when do plumbers make $2,000/hour? They 100% screwed us over because they knew we didn’t have a choice. My husband isn’t a plumber and he was panicking so they took total advantage of us. On top of that, we now have a NEW leak under our sink that was NOT there before. PURE EVIL. 2/1/26 UPDATE: Our hot water pipe in our kitchen burst today. Tell me why Roto-Rooter came out, spent 4 HOURS fixing it (AND the leak under the sink caused by DrainGo) on a SUNDAY and only charged us $650????

Dawson Taylor was very kind, knowledgeable, and professional. We woke up Christmas Eve to a plumbing blockage preventing toilets from flushing properly, sinks backing up in the kitchen, and it was basically "raining" sewage in the basement if we tried to use any kind of water. Had to go through my warranty with AHS and the first plumbers they assigned said it would be January 2nd before anyone could come out (while the house is unlivable in this condition not being able to shower, use the bathroom, etc.). I called and asked for a different plumber and they connected me with DrainGo who got me scheduled for 12/26. Dawson was able to identify the potential issue but was unable to get to the blockage d/t how my house only had a 1 way clean out. He came up with a plan, but of course the warranty wouldn't cover what needed to be done. He was able to come back today, 12/29, and installed the 2 way sewer clean out in my backyard and was able to reach and clear the blockage. We had to stay in a hotel for 5 nights, but with the holiday, I don't see anyone else getting it done quicker. I appreciate Dawson and both helpers that came (1 each time). I also appreciate the ladies who reached out each time to get me on the schedule and understanding the urgency of the situation. The price was also very reasonable for what all he had to do. Thank you Dawson and team. I will definitely be recommending you all.