Drain Wizard Plumbing and Drain Cleaning
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Based on review analysis
2 concerns
2 of 5 reviews (40%) report major billing complaints: surprise charges, double billing for parts, and inflated follow up quotes. One customer felt 'scammed' after $800+ spend., Broken estimate/follow up process: customer asked for estimate, received none, and company went silent for 4+ days before another plumber fixed the job.
Trust Score: 0/100 · Based on 121 reviews
AvoidOur Verdict
#15 of 15 in Hampton, VA
No standout specialties
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Hire if: You need fast same-day or after-hours response
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need predictable, consistent service across every visit
Caution if: You want detailed upfront explanations
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 121 Reviews Tell Us
Emergency Response
Saturday afternoon emergency response documented; technician went extra mile to avoid service disruption for elderly client.
What To Watch Out For
Severe pricing concerns: one customer spent $800 across two visits and was quoted an additional $500 for diagnostics; another was double-charged for parts sourcing.
Poor follow-up and communication—customer reported no estimate sent and no follow-up for 4+ days despite promised callback; sink left unfinished.
Quality control inconsistency: one reviewer reported poor initial work and defensive blame-shifting from technicians.
2 of 5 reviews (40%) report major billing complaints: surprise charges, double billing for parts, and inflated follow up quotes. One customer felt 'scammed' after $800+ spend.
Broken estimate/follow up process: customer asked for estimate, received none, and company went silent for 4+ days before another plumber fixed the job.
Quality & Professionalism
3 of 5 reviews praise professional workmanship and thoroughness, with one reviewer noting extra effort on a challenging Saturday job and another highlighting attention to detail (ptraps, cleanup, no mess).
Quality control inconsistency: one reviewer reported poor initial work and defensive blame-shifting from technicians.
Communication
Poor follow-up and communication—customer reported no estimate sent and no follow-up for 4+ days despite promised callback; sink left unfinished.
Pricing
Severe pricing concerns: one customer spent $800 across two visits and was quoted an additional $500 for diagnostics; another was double-charged for parts sourcing.
Customer reviews
Reviews from Google, Yelp & more
Matt took care of a clogged drain on a Saturday afternoon; it was challenging, but he was diligent and got it fixed..if he hadn’t gone the extra mile our 91 yr old mother wouldn’t have had water/toilets for another day. Will definitely recommend.
My complex called Drain Wizard to come out to my townhouse for a clog in my drain that two bathroom sinks connect to. I was hesitant because a different plumbing company (A Hampton Roads Plumbing) has come out on two different occasions for a clogged pipe and ended up busting them wide open, flooding my townhouse. Rob & Wyatt explained everything and gave me confidence they knew what they were doing. They managed to get the clog out without issue and also spotted that I didn't have ptraps in any of my three bathroom sinks. They made sure to put ptraps in same day. I really appreciate Rob & Wyatt's work, as they were courteous, thorough, and professional. They also didn't leave the nasty stuff they pulled out of my drain in my trashes (like A1 did). They even wiped things down before they left and didn't leave any type of mess. I recommend them for any plumbing needs.
I called Drain Wizard recently regarding a low water pressure issue I was having. They were able to recommend a first potential fix over the phone, which I did myself and resolved the issue. Thank you!
Drain wizard came out twice to my house to fix my laundry room drain and did not do a good job but rather try to blame me after I called them to complain about it. Instead, I was told that if I want them to come out again with their camera machine it will be another $500 charge after I have spend almost about $800 for the two times they came out. I therefor will not recommend them to anyone because I felt like I have been scammed.
This is how they left my sink. Then charged me for them to go to their store or wherever they go for parts not once, but twice. I was told they would send me an estimate to come back out. Needless to say I would never recommend them. They came on the 5th. I never heard from them & today is the 9th. I called another company they came out today & guess what it is Fixed. Thank you Michael from Roto Rooter.
Business details
Service area
Based in Hampton. Serves 3 nearby cities within 20 miles:
Drain Wizard Plumbing and Drain Cleaning