Drain Terrier
Plumber · Wheat Ridge, CO · Open 24 hours per Google listing
Our verdict
Fast emergency response and solid workmanship, but pricing surprises and occasional aggressive upselling undermine trust with some customers.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 92 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional emergency responsiveness: 6 reviews explicitly mention same-day or next-day service, often on weekends
Cited in 5 of the 92 reviews we analyzed.
Consistent technician quality: Nick, Ben, Benjamin, Tracy, and Connor are individually praised across 12+ reviews for professionalism, knowledge, and honesty
Cited in 6 of the 92 reviews we analyzed.
Major project execution: Owner Savannah received high praise for managing complex 65-foot main line replacement with city inspector approval
Cited in 1 of the 92 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Potential bait-and-switch on diagnostics: 2 reviews (both major issues) describe scenarios where initial technician recommendation seemed designed to justify expensive repairs, only to be resolved by customer independently or choosing another company. Pattern suggests possible misdiagnosis or pressure-selling.
Cited in 2 of the 92 reviews we analyzed.
Red flag
Equipment maintenance concerns: Technician admitted drain auger blade attachment had been broken 'days earlier' but still came on-site; customer had to help find a bolt to repair it on-the-job
Cited in 1 of the 92 reviews we analyzed.
Red flag
Customer service inconsistency: One 1-star review reports being hung up on during initial phone introduction
Cited in 1 of the 92 reviews we analyzed.
Pricing transparency issues: 3 reviews document customers surprised or frustrated by pricing—one got a $500 same-day quote with no upfront estimate, another received tiered options ('Platinum, Gold, Silver') with incomprehensible jargon ranging $300+ to thousands, and a third called pricing 'much too high'
Cited in 3 of the 92 reviews we analyzed.
Aggressive/misleading diagnostic recommendations: 2 reviews suggest unnecessary upselling—one customer was told to replace an 'almost new water heater' and later resolved the issue with a flush and valve (chose different company), another was pressured to dig up and replace entire cast iron main line for $5K+ when the real issue required only a $30 auger
Cited in 2 of the 92 reviews we analyzed.
Inconsistent root removal durability: One customer's sewer line backed up again within 24 hours after snaking; follow-up service with same equipment offered no guarantee and felt dismissive
Cited in 1 of the 92 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 92 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They are just looking for a quick cash grab! They told me I needed to replace my almost new water heater. They are just looking for a quick cash grab from an unsuspecting homeowner who happens to be a woman. I went with a different company - a flush and a new thermostatic mixing valve later and everything is great. DON’T trust them!!!!!!!”
“We had a basement drain issue. House built in the 80's. Nice gentleman came out to address the issue. He attempted to remove the cleanout plug with a rather large set of channel locks? Mind you that plug had probably never been removed from the cast iron pipe that it was in so it was pretty rusty. Then said he was afraid he would break it. Seeing that he was using a pair of channel locks I wanted him to stop using …”
“I hired Drain Terrier via Thumbtack for a same‑day main sewer cleanout through an outdoor cleanout. No upfront price was provided; the technician quoted over $500 upon arrival. The first pass was done without a cutting blade and barely helped. I had to request a blade, and the tech mentioned the attachment had broken days earlier—I even helped find a bolt to repair the machine. With a small blade, some roots were …”
Positive
“My experience with Drain Terrier was amazing. They scheduled us quickly. The technician, Nick, was a great guy. Very friendly, thorough, explaining all the repairs needed and completed the repair in a timely fashion. ( my cats liked him alot too 😺)The prices were very reasonable as well. I'm very thankful that I reached out to them for our repair!! I highly recommend Drain Terrier for any plumbing needs!!”
“Tracy and Connor were on time with a call ahead. Really appreciate that. We reviewed options for the new water heater and they were back promptly with the new water heater. Installation was smooth and quick with the new water heater and surrounding area pristine when they were done. They were professional and polite and good with the dogs. Very happy with the experience.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Drain Terrier?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Drain Terrier?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Drain Terrierisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Littleton · Evergreen · Westminster · Pine