Drain Terrier Plumbing
Plumber · Wheat Ridge, CO · Open 24 hours per Google listing
Our verdict
Fast emergency response and skilled technicians, but pricing transparency issues and occasional scheduling mishaps have frustrated some customers.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 184 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Exceptional emergency responsiveness: 6 reviews mention same-day or near-immediate arrival (within 10-25 minutes), including holiday/weekend calls
1 cited review
“Jacob came out to replace it same day”
Cited in 6 of the 184 reviews we analyzed — 5 cited reviews not excerpted here.
Consistent workmanship quality: 8 reviews explicitly praise technician skill, thoroughness, and problem-solving ability
2 cited reviews
“He did a fantastic job fixing our plumbing issues”
“their words matched their actions and they did great work”
Cited in 8 of the 184 reviews we analyzed — 6 cited reviews not excerpted here.
Flexible payment and fair pricing on negotiation: 2 reviews highlight willingness to work with budgets and competitive quoting when compared directly
1 cited review
“honest about problem, quoted better price, worked with payment plan”
Cited in 2 of the 184 reviews we analyzed — 1 cited review not excerpted here.
Professional communication during jobs: 5 reviews mention technicians explaining issues, options, and costs clearly before proceeding
2 cited reviews
“Jacob came out to replace it same day”
“professional, knowledgeable, helped understand possible issue”
Cited in 5 of the 184 reviews we analyzed — 3 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Scheduling reliability issues: 2 reviews document no-show/late-show: one customer had appointment moved an hour before and then technician arrived 1 hour late; another received no-call/no-show on initial appointment
Cited in 2 of the 184 reviews we analyzed.
Red flag
Service area miscommunication: One review reports being scheduled, then notified via text 1 hour before that the company does not serve that area
Cited in 1 of the 184 reviews we analyzed.
Red flag
Sewer line warranty dispute: One review alleges technician claimed 'absolutely nothing' was retrieved during preventative snake service, then company declined to re-service roots found 5 months later without additional charge, despite prior $100 discount
Cited in 1 of the 184 reviews we analyzed.
Service fee transparency: One review reports being charged $150 service fee for a 15-minute visit without advance warning, noting competitors advertise fees upfront (typically $99)
Cited in 1 of the 184 reviews we analyzed.
Pricing volatility and flat-rate package pressure: One detailed review from returning customer reports technician refusing to break down labor vs. parts, pushing $780–$2,500 'platinum packages' for a simple faucet replacement that previously cost ~$400
Cited in 1 of the 184 reviews we analyzed.
Warranty or follow-up concerns: One review documents toilet leaking again one week after repair, requiring a second callback when bolt was found loose
Cited in 1 of the 184 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 184 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They have incompetent office staff. They scheduled an appointment and then the day of the appointment texted an hour before to notify that they do not serve the area and would not come.”
“Very responsive and quick company. Easy to schedule with and nice! However, I REALLY wish they had told us how high the service fee was ahead of time as not sure I would have committed. Leak in our shower, ended up just being bad caulking. $150 service fee for 15 minute visit. Would even be happy paying the $150 or even more if that included fixing the caulk issue. Other companies are up front on their website …”
“I am changing what used to be a 5 star review to a one star review. A couple years ago, I used these guys for some plumbing needs and they were great. Family-owned business and I liked the owner. I got a new home and decided to call them again, and boy I made a big mistake. Not sure what happened in the last two years but had to come back and change my review. First, they told me they would be here from 8-9. This …”
Positive
“Our water heater stopped working & Jacob came out to replace it same day. He was on time, knowledgeable & no pressure. He explained our options & had a new water heater installed and old one hauled away in a couple of hours. Highly recommend Jacob with Drain Terrier!”
“Nate was so nice and knowledgeable. He was willing to hear our thoughts and requests. He did a fantastic job fixing our plumbing issues. We are so grateful! We only wish we had done this sooner!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google (4.8/5, 380 reviews) significantly outpaces Yelp (4.4/5, 100 reviews). Yelp contains the most detailed critical reviews (pricing disputes, scheduling failures, warranty issues); Google reviews skew uniformly positive with less specificity, suggesting potential review-sourcing differences or that dissatisfied customers preferentially report to Yelp.
Should you hire Drain Terrier Plumbing?
Best for
- Whole-house repiping
- Emergency and burst pipe repair
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Drain Terrier Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Drain Terrier Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Westminster · Littleton · Evergreen