Drain Flo Plumbing
Plumber · Temple Terrace, FL · Open 24 hours per Google listing
Our verdict
Drain Flo Plumbing holds 4.5★ across 40 Google reviews with 48 analyzed; fair_pricing theme in 8 reviews and fast_response in 7, but unprofessional theme in 4 reviews with rude owner behavior cited across multiple 1-star complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 48 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
After-hours emergency response confirmed: Dwayne arrived at 1:30am on a Friday night after the customer called nearly 20 plumbers — worked in a cramped space to avoid a more expensive fix.
1 cited review
“We had a plumbing emergency in the middle of the night on a Friday, and after calling nearly 20 other plumbers, I found Drain Flo. One phone call was all it took at nearly 1:30am for Dwayne came to our house.”
Cited in 2 of the 48 reviews we analyzed — 1 cited review not excerpted here.
Free same-day quotes and same-day scheduling cited: reviewer got a free quote within an hour and scheduled an appointment that was completed the same day.
Cited in 1 of the 48 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Charged $588 for a camera scope with no written report or pictures provided; owner and tech Jose became rude when the customer followed up asking for the deliverables.
“This company came to unclog a toilet and run a camera and did not provide a written report or pictures and charged $588.00. I spoke to the owner Dwayne Taylor and he stated that he would send his Technician Jose back out...Jose called and was very rude and patronizing and hung up on me.”
Red flag
Rude dismissal over pricing on a kitchen drain snake — tech became 'rude and hateful' when management company approval was needed; $330 for a simple drain snake is cited.
“Called to snake kitchen drain...He immediately got rude and hateful and said he wasn't waiting around if they weren't going to approve it. DO NOT WASTE YOUR TIME WITH THIS COMPANY.”
Rude behavior when pricing is disputed: owner became loud and hostile when reviewer called about lack of camera report after being charged $588 for a scope job.
“This company came to unclog a toilet and run a camera and did not provide a written report or pictures and charged $588.00. I spoke to the owner Dwayne Taylor and he stated that he would send his Technician Jose back out...Jose called and was very rude and patronizing and hung up on me.”
Unprofessional theme in 4 of 48 analyzed reviews — late arrival without explanation and disinterested demeanor reported by 1 reviewer.
“Called to snake kitchen drain...He immediately got rude and hateful and said he wasn't waiting around if they weren't going to approve it. DO NOT WASTE YOUR TIME WITH THIS COMPANY.”
Cited in 2 of the 48 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 48 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I recently hired the plumbing company for a routine repair, and the experience was disappointing. Dwayne, the technician assigned to the job, was incredibly unprofessional. He arrived late without any explanation, seemed disinterested in the task at hand, and his workmanship left much to be desired. Overall, I would not recommend this company due to the lack of professionalism displayed by their staff.”
“This man sends his so called tech to evaluate a clogged toilet at my office, then gave me a verbal quote of 150$ if the toilet didn't have to be removed. His tech takes the toilet off and puts a large snake into a small drain in which it got stuck! They let it in the restroom unattended for days and final told me stool with no invoice that he had to bust up our floors to remove his tool. This was in February, it is …”
“Do not use this company. This company came to unclog a toilet and run a camera and did not provide a written report or pictures and charged $588.00. I spoke to the owner Dwayne Taylor and he stated that he would send his Technician Jose back out to provide pictures or a recording of the scope the next day. Well today Jose called and was very rude and patronizing and hung up on me. I spoke to the owner Dwayne Taylor …”
Positive
“Thank you for your Speedy and Professional Service. I was Really In a plumbing Jam. Dwayne listened to my issues and took Excellent Care of Getting The Job Done. Definitely recommend and you have a for sure Customer for any and all my future plumbing needs. 10/10 Rating ⭐”
“After dealing with a few crooked companies in Tampa, that price gouge and have hidden fees, I found Drain Flo. Dwayne is by far the most honest and reliable plumber in Tampa. He is a man of his word and does high quality, efficient work. He goes above and beyond to ensure you are satisfied with his work. I highly recommend Dwayne & his team of experts.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Jun 2025.
Across platforms
Should you hire Drain Flo Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Drain Flo Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Drain Flo Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Brandon · Land O Lakes · Plant City · Zephyrhills