Direct Line Plumbing Drain Gas & Water LLC
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium
Based on review analysis
1 concern
Pricing fairness scored 0/100 despite zero negative pricing mentions across all reviews — this metric appears unreliable or sourced from external data inconsistent with customer feedback
Trust Score: 0/100 · Based on 85 reviews
Solid pickOur Verdict
#7 of 8 in Center Point, AL
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Drain and sewer work
- Emergency and burst pipe repair
- You're highly price-sensitive
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 85 Reviews Tell Us
Emergency Response
Fast emergency response: 4 of 5 reviews highlight rapid arrival or same-day service for urgent plumbing issues
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Not enough data to identify weaknesses — all 5 reviews are 5-star ratings with no cost or service complaints mentioned
Pricing fairness scored 0/100 despite zero negative pricing mentions across all reviews — this metric appears unreliable or sourced from external data inconsistent with customer feedback
Quality & Professionalism
Strong communication and professionalism: 3 of 5 reviews specifically praise Brad's accessibility, transparency about work, and courteous demeanor
Communication
Strong communication and professionalism: 3 of 5 reviews specifically praise Brad's accessibility, transparency about work, and courteous demeanor
Pricing
Not enough data to identify weaknesses — all 5 reviews are 5-star ratings with no cost or service complaints mentioned
Customer reviews
Reviews from Google, Yelp & more
I would highly recommend Direct Line Plumbing. They repaired my water heater and did a great job. Brad is very good to work with and easy to contact .
Extremely professional, friendly, courteous. Truly a hometown business to support. They had my water replaced in a short time and did all the checks to ensure I had no issues. I would definitely recommend them for all your plumbing needs. . Thank you very much!!
Brad came quickly after talking to him about a major plumbing issue that we could not resolve. It took several pieces of equipment to finally clear everything, and he also checked another toilet and sump pump just to see might alleviate small issues! Loved working with him… will call again!!
Brad completed my water backflow assembly testing and immediately found an issue that most would overlook. He kept me informed of his movements, as well as any actions that impacted my home and convenience such that I always knew what to expect and could be prepared. He's conscientious, communicative, and does great work with an attitude to match. He's unparalleled in his professionalism, and I highly recommend him! I even passed along his contact to neighbors and family!
The best plumber ever! I went through my home warranty and usually I have to wait days to get someone to come. He was here the next day and fixed everything so quickly! I got his card so I can recommend him to other people 10/10!
Business details
Service area
Based in Center Point. Serves 7 nearby cities within 20 miles:
Direct Line Plumbing Drain Gas & Water LLC