Despins Plumbing LLC
Plumber · Racine, WI
Our verdict
Excellent workmanship and fair pricing when he picks up the phone, but chronic unresponsiveness to callbacks makes him unreliable for non-emergency scheduling.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 5 reviews praise high-quality workmanship and attention to detail, with one noting work was 'done as if he was doing it for his own house'
2 cited reviews
“done as if he was doing it for his own house”
“got a call back later the same day, delivered and installed next day”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
When reached, delivers fast turnaround: one customer got same-day callback and next-day installation for water heater
1 cited review
“got a call back later the same day, delivered and installed next day”
Pricing fairness confirmed in 2 reviews with upfront quotes and no surprise charges mentioned
1 cited review
“got a call back later the same day, delivered and installed next day”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Personable and communicative during jobs: explains work performed and tests results with customer
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two former satisfied customers unable to reach Despins for callback—one faced sewage backup and another had appliance delivery deadline jeopardized
Cited in 2 of the 5 reviews we analyzed.
3 of 5 reviews cite failure to return phone calls or callbacks, even from repeat customers with time-sensitive needs
Cited in 2 of the 5 reviews we analyzed.
Two repeat customers with positive prior history explicitly state they switched to competitors due to lack of responsiveness
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Despins replaced a grinder pump for me back in 2005. They did a good job, but the pump has reached the end of its life so I called them (twice) to come back out for a new one and never even received a return phone call. Good companies do not let returning customers have sewage backing up in their basements.”
“I'm a former customer and had always recommended Despins to others based on my experiences. He has helped in a pinch a few times which I very much appreciated. BUT...this last time I had a time sensitive issue (not an emergency but had a deadline) that I called two weeks in advance of when I needed the project done and he did not return my call. I followed up after a week begging the answering service to have him …”
Positive
“Steve from Despins Plumbing came out the very next day to fix our clogged kitchen sink. Price was quoted before arrival, came on time, was very thorough and very courteous. Sink was fixed, he explained what he did, and he tested it out for us several times to make sure we were satisfied. In addition to the top notch service, Steve (the owner) is a very nice guy. I would recommend him to my Mom.”
“Such a positive experience! We remodeled our Kitchen and half-bath. Steve removed all the existing fixtures, relocated piping from old walls that were being removed into new walls, extended gas piping for the new range location, then installed and hooked up new sinks, toilet, faucets, dishwasher, range, and water to fridge. Steve was extremely personable, helpful, and always there when he was needed so that other …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 15 reviews so far. Treat this as a first read.
Newest review in our sample: Nov 2025.
Should you hire Despins Plumbing LLC?
Best for
- Budget-conscious homeowners
- Water heater install/repair
- Drain and sewer work
- Bathroom and kitchen remodel plumbing
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Despins Plumbing LLC?
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