Dalton Plumbing, Heating, Cooling, Electric and Fireplaces, Inc.
Plumber · Cedar Falls, IA · Open 24 hours per Google listing
Our verdict
Fast emergency response and friendly technicians, but significant pricing markup and one catastrophic workmanship failure with ongoing damage.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response: arrived within a couple hours during heating outage and restored service quickly
1 cited review
“They arrived a couple hours after I called and got me running.”
Friendly and knowledgeable technicians who explain work clearly: multiple reviewers praised politeness, professionalism, and willingness to answer questions
3 cited reviews
“Happy we gave them a shot back over the winter when our furnace went out.”
“Part costs $20, replacement charge was over $300 for 10 minute repair.”
“They arrived a couple hours after I called and got me running.”
Smooth scheduling process and professional maintenance visits: consistent positive experience for routine service
1 cited review
“Part costs $20, replacement charge was over $300 for 10 minute repair.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Catastrophic workmanship failure: technician poked hole in pipe during routine drain snaking, destroyed dining room over 5 hours, failed to protect carpet, left caustic product with unsafe instructions, and follow-up inspection revealed p-trap was never tightened—resulting in second round of customer repairs
“Poked a hole in my pipe, destroyed dining room, left unsafe caustic product.”
Severe pricing markup on parts: $20 capacitor charged at $300+ for 10-minute replacement, despite reviewer remaining overall satisfied
“Part costs $20, replacement charge was over $300 for 10 minute repair.”
Poor communication on appointment delays: technician arrived 2+ hours late without prior notification despite scheduled time window, forcing customer to reschedule other commitments
“They were running behind. I would have expected a text/call if this was the case.”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“If I could give negative stars I would! I could write a book on the terrible professionalism from the original tech I had, jack, and how egregious his service was, but that’s not the worst part. My services from them were almost one year ago to the day, they came for a routine drain snaking and poked a hole in my pipe and then spent the next 5 hours completely destroying my dining room beneath the bathroom, charging …”
Positive
“Boys came in to check out the air conditioner for the season. Very pleasant and polite. Dogs loved them. Ended up replacing a part on the conditioner and we are all good to go for another year or two. Happy we gave them a shot back over the winter when our furnace went out. They have a lifetime customer with us.”
“I recently had my A/C serviced and my dryer duct cleaned through my maintenance club membership with Dalton Plumbing, Heating, Cooling, Electric and Fireplaces. As always, the scheduling process was smooth and the maintenance visit itself was professional and thorough. Dom was the service technician and did an excellent job. He took his time during the inspection, explained what he was checking, and was very …”
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The rating picture
Small sample — we've analyzed only 5 of 2,708 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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