CrewPros Home Services and Remodeling
Plumber · Collierville, TN
Our verdict
Excellent pricing and workmanship from skilled technicians, but consistency issues—some customers report exceptional service while others cite shoddy repairs and unresponsiveness to concerns.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional pricing fairness: 4 of 5 reviews explicitly praise affordability and fair estimates, with one reviewer noting 'incredibly fair with an affordable price' despite complex multi-trade project.
3 cited reviews
“They exceeded the mark at every turn. ALWAYS there to answer and communicate.”
“Patrick walked me through the issues kept in communication with me.”
“Technician Cody is the best part of this company. He's professional, polite and very skilled.”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Skilled individual technicians: Multiple reviews highlight specific technicians (Cody, Patrick, Phillip) as professional, polite, and exceptionally talented in their trades.
2 cited reviews
“Technician Cody is the best part of this company. He's professional, polite and very skilled.”
“Patrick walked me through the issues kept in communication with me.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Attentive communication when engaged: 3 reviews report staff who walk customers through issues, keep consistent communication, and go 'above and beyond' on project management.
2 cited reviews
“They exceeded the mark at every turn. ALWAYS there to answer and communicate.”
“Patrick walked me through the issues kept in communication with me.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
High variance in customer experience (score variance: 39): One customer's multi-year-old repairs are still described as shoddy, and company failed to disclose a fire-hazard electrical panel—serious liability and safety concerns.
Cited in 1 of the 5 reviews we analyzed.
Red flag
Potential tiered service model: Reviewer explicitly states staff told them repairs wouldn't be prioritized 'as not all of them were in the thousands,' suggesting smaller emergency calls may receive lower priority.
Cited in 1 of the 5 reviews we analyzed.
Inconsistent quality control: One 1-star review reports 'shoddy' repairs on a 2022 project and notes the company deprioritized smaller jobs, suggesting quality varies by project size and scope.
Cited in 1 of the 5 reviews we analyzed.
Poor responsiveness to customer concerns: The same 1-star reviewer states concerns 'fell on deaf ears' and the company showed 'lack of concern' when issues were raised post-completion.
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“It has taken me a while to write this review and honestly, enough things have accumulated over time to finally prompt this review. Knowing all of the below, I would have never picked these guys. They were recommended by our realtor and we bought the house while out of state so we didn't know any better at that time. CrewPros did some of the inspections and repairs on a home we bought in April 2022. Their repairs …”
Positive
“I recently had my water heated replaced by CrewPros. Technician Cody is the best part of this company. He's professional, polite and very skilled. Awesome Job!!!!!!”
“I have worked with many contractors and CrewPros has exceeded all of my expectations. They are adept at any project or task needed at my clients' homes. I recently had a home that had a tremendous amount of work needed. My clients contracted with CrewPros and they did not disappoint. What's important to me as a Realtor is reliability, quality, professionalism, and cost. They exceeded the mark at every turn. Whenever …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 51 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own CrewPros Home Services and Remodeling?
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Find plumbers near you
CrewPros Home Services and Remodelingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Cordova