Crew Plumbing and Drain
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 163 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 163 Reviews Tell Us
Emergency Response
Fast emergency response: 4 of 5 reviewers specifically mention quick arrival during urgent situations (1 hour to 2 hours), including weekend calls
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
1 review mentions membership programs or upselling
Upselling concerns
Communication
Clear communication and explanation: 4 of 5 reviewers mention plumber explained the issue or work in understandable terms
Pricing
Honest diagnosis and value: One reviewer avoided $1,000+ unnecessary work by getting a second opinion from Crew, who diagnosed the real problem
Fair upfront pricing: Multiple reviewers mention reasonable estimates and no surprise charges
Customer reviews
Reviews from Google, Yelp & more
Crew plumbing was great. Came roughly 2 hours after a later afternoon Saturday call. Kevin was great and explained everything very well.
My name is Ida Duncan. I called Crew Plumbing & Drain about a issue with my hot water heater and they sent Kevin Tisdale to my home to assist me. Mr. Tisdale was very professional with excellent customer service and was able to diagnose and fixed my issue quickly. I will be recommending Crew Plumbing & Drain to all of my family members and friends.
Had an unexpected plumbing emergency today! I called several places and everyone said they were booked today. I called Crew and was told it may be two hours before they reached me but they would definitely work me into the schedule. To my surprise Kevin arrived about an hour later and I was so relieved. He was very thorough and explained everything to me! I didn’t get any work done today but will definitely be calling again if I need assistance. Thank you
“Excellent Plumbing Service!” I recently hired Crew plumbing and Drain to address a persistent leak in my kitchen sink, and I couldn’t be happier with the service! From start to finish, they were professional, prompt, and efficient. The plumber arrived on time, explained the issue in simple terms, and provided an upfront estimate, which was very reasonable. They worked quickly but carefully, ensuring everything was fixed properly. Not only did they resolve the leak, but they also took the time to check for any other potential problems and gave me tips on maintenance. The customer service team was friendly and responsive, making the entire process seamless. I appreciated their attention to detail and commitment to doing the job right. I will definitely be using them again for all my future plumbing needs and highly recommend them to anyone looking for reliable, top-notch plumbing services!
I called and he came within 24 hours! We had a leaky toilet. He saved us over $1000 because another company told us we needed to tear up the floor and concrete. He even upgraded parts the new toilet came with so it would last longer and replaced an old hose. Very happy and will only use and recommend them from now on!
Business details
Service area
Based in West Columbia. Serves 5 nearby cities within 20 miles:
Crew Plumbing and Drain