Crescent Plumbing & Drain
Plumber · Arlington, MA · Open 24 hours per Google listing
You call them directly — we don't sell your info or route the call.
Our verdict
Fast to respond when they want your business, but shows poor workmanship, unprofessional communication including hanging up on customers, and a pattern of overcomplicating simple fixes.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
One reviewer praised competitive pricing and same-day service completion with responsive communication from staff member Elizabeth
1 cited review
“squeezed me in next morning at 7 am and completed same day”
Willing to squeeze in urgent calls next morning at 7am when contacted directly about emergency
1 cited review
“squeezed me in next morning at 7 am and completed same day”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
3 of 5 reviews report hostile or dismissive communication: plumber hung up on customer, insulted customers over phone, and told customer concerns were 'ridiculous' and 'not their problem'
“plumber hung up on me, said it wasn't their problem”
Cited in 2 of the 5 reviews we analyzed.
Red flag
2 of 5 reviews describe targeting elderly or vulnerable customers with unnecessary expensive work
“suggested jackhammer concrete instead of fixing frozen drain line”
Red flag
Multiple reviews mention failures with home warranty cases: claiming paperwork not received and providing poor service on assigned jobs
“squeezed me in next morning at 7 am and completed same day”
Cited in 2 of the 5 reviews we analyzed.
Red flag
Despite claiming 24-hour service, company turned away customer at 4:30pm on weekday stating they were closed
Cited in 1 of the 5 reviews we analyzed.
Red flag
Unprofessional behavior: technician arrived over an hour late in flip flops carrying coffee with no apology
Cited in 1 of the 5 reviews we analyzed.
Multiple reviews report technicians suggesting unnecessary or wrong solutions: jackhammering concrete instead of checking exterior drainage line, and replacing air vents multiple times without diagnosing root cause
“suggested jackhammer concrete instead of fixing frozen drain line”
1 more cited review
“plumber hung up on me, said it wasn't their problem”
Technicians fail to complete work correctly: condensation tube for air conditioner not reconnected to pump after service
“suggested jackhammer concrete instead of fixing frozen drain line”
No estimates provided before work; customer paid $200+ for service with no information on diagnosis or solution
Cited in 1 of the 5 reviews we analyzed.
Large job ($16,000 boiler replacement) left customer without heat in bedroom and unresolved after completion
“plumber hung up on me, said it wasn't their problem”
Keep it in proportion: these concerns are cited in 5 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“AVOID THIS COMPANY AT ALL COSTS!!! I had my boiler replaced by this company, and the experience has been beyond frustrating. Here’s what happened: 1. The plumber who came to do the work tried to pressure me into agreeing to unnecessary additional work outside of the company for a “discount.” Completely unprofessional. 2. When I contacted the company to ask when the work and inspections would be completed, they told …”
“Assigned to a home warranty case to fix my water heater but claimed they had not received any paperwork. Then started insulting me over the phone. Typical lowlife contractors. They are also NOT open 24 hours, at 4:30pn on a weekday they claimed they were closed. AVOID LIKE THE PLAGUE.”
“My elderly mother called them to check her furnace and air conditioner because she had water on the floor in the basement two times, in the winter when the heat was on and in the summer when the air conditioner was on. The winter technician told her that she needed to jackhammer up the concrete floor because she needed to “see where the water was coming from!” My husband found 2-3 feet of drain tube laid up …”
Positive
“I had a phenomenal experience with Crescent Plumbing & Drain. I had a water heater in Medford that needed to be replaced immediately. My home warranty company assigned it to Crescent. Their rates were the most competitive that I saw (as I also did my own research for competitive rates). They were available two days later but when I told them it was urgent, they squeezed me in the next morning at 7 am and completed …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 13 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2025.
Own Crescent Plumbing & Drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Crescent Plumbing & Drainisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Somerville · Andover · Westford · Topsfield