Complete Plumbing Services, Inc.
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Claims 24/7
Self-reported — not confirmed by reviews
Budget-Friendly
Fair Pricing ✓
1 concern
With only 21 reviews, the single ghost incident (0VlrSFMJSda0dffazsdV: ghosted twice since August) represents a pattern worth flagging for new customers needing timely quotes
Trust Score: 85/100 · Based on 21 reviews
Our Verdict
#4 of 9 in Marengo, IL
- Budget-conscious homeowners
No major caveats
Hire if: You need high-quality work that holds up over time
Hire if: You need transparent, predictable pricing with no surprise fees
Caution if: You need guaranteed sub-hour response for true emergencies
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 16 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 21 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Unresponsive to quote requests at times: one reviewer was ghosted twice over a 3-month period when seeking a water heater replacement quote
With only 21 reviews, the single ghost incident (0VlrSFMJSda0dffazsdV: ghosted twice since August) represents a pattern worth flagging for new customers needing timely quotes
Quality & Professionalism
Repeat customers across 5-6 service calls confirm consistent quality; water heater replacement cited as 'very professional, for a fair price' with zero problems
Communication
Unresponsive to quote requests at times: one reviewer was ghosted twice over a 3-month period when seeking a water heater replacement quote
Pricing
Repeat customers across 5-6 service calls confirm consistent quality; water heater replacement cited as 'very professional, for a fair price' with zero problems
Customer reviews
Recent Google reviews
Replaced sewer ejector pump. Nick did a great job. Very professional and friendly.
The estimates and scheduling were done with Tina (President of Complete Plumbing Services) who was professional, personable and offer numerous options. All work was clearly spelled out and deliver in written format that was easy to understand. The install was done by Nick, who did a great job. He was very professional, polite, neat and quick in his work. Very satisfied, actually quite pleased in that they came in under the estimated hours reducing my cost of service.
Complete plumbing is the best, I would recommend them to everyone. They were on time, professional and did an awesome job !!
Have been trying to get a quote for a water heater replacement since August 3rd and have been ghosted twice now. I will take my business elsewhere.
Best customer service I've ever received. I called Complete Plumbing needing an evaluation and possible repair of two whirlpool tubs at my house and time was of the essence. Tina, one of the owners who answered the phone listened to my problem, looked at pictures I sent and agreed to help me. We exchanged at least 5 text messages and had that many phone conversations within a half hour. Tina, without my even asking, researched and contacted a whirlpool repair specialist who was better suited for the job - and they are hard to find! Tina sent me their contact information, spoke with them on my behalf, and agreed to be my backup until I was able to make arrangements for the specialist to come to my home. In less than an hour, Tina solved a problem I had been struggling with and stressing over for weeks! So intelligent, committed and responsive! Amazing…. thank you Tina!
Nick and Tina at Complete Plumbing have been lifesavers - twice I’ve had squirrels stuck in my boiler and hot water heater vents. They responded quickly, found and resolved the problem, and even went so far as to install a chimney cap to prevent further “cooked” critters. My previous plumber wanted to solve the issue by replacing the whole system with a new boiler, without even opening it up and looking to see what was wrong (squirrel cooking on heat exchanger. Nick found the problem, removed it, cleaned the system, and saved me literally thousands of dollars on an unneccessary repair quoted by the previous guy. Much appreciated!!!
We had Complete Plumbing compete with 2 other companies for work we had done at our business. They were not only the most reasonable in terms of quote, but they were the most professional, organized, and the guys who came out to complete the work were very nice and explained what was going on. They worked quickly, and most importantly cleaned up after they were done. Tina followed up with emails and called to make sure the work was done satisfactorily. I would definitely use them again!
We had Complete Plumbing replace our water heater yesterday. This is the fifth or sixth time we've worked with them. Every time they've helped us we feel that the work is done extremely well, very professional, for a fair price and have had no problems. We definitely recommend them!
I have used Complete Plumbing for years. For repairs on my central air, to replacing pipes, cleaning my furnace and then replacing my central air unit. Tina and her staff are always helpful. They are timely, honest and do an amazing job!! I will not use anyone else.
I am so impressed with the fast service I received. I had an emergency and they came to my rescue, calm me down and fixed my problem. I have to say they are the best and I would totally recommend them to everyone.
Wonderful company to work with. Very professional, on time and explained what the issue was in depth. Will recommend
I am always impressed with the fast, friendly, and professional service. I always call them when I need a repair.
Professional service. Locally owned small business. Detailed oriented service.
They are prompt, skillfull, pleasant to deal with, and reasonably priced.
Honest, efficient and reliable. Great company to deal with.
Business details
Service area
Based in Marengo. Serves 5 nearby cities within 20 miles:
Complete Plumbing Services, Inc.