Community Plumbing Company
Our analysis
Community Plumbing shows strong technical skills and emergency responsiveness, with customers praising their efficiency and reasonable rates. However, a serious complaint about failing to return $700 in promised warranty reimbursement and ignoring follow-up calls raises significant trust concerns.
Watch out for
- •Red flag: Failed to reimburse $700 warranty refund and ignored multiple customer calls for 3+ months
- •Weakness: Poor follow-up service
- •Weakness: Money handling issues
- •Weakness: Unresponsive to customer complaints
Strengths
- Fast emergency response
- Reasonable pricing
- Quality workmanship
- Local business with good referrals
Customer reviews
“From calling to installing a new water heater was less than 3 hours. Efficiency and reliability! Thank you for making my day!!”
“However once they get their money they ignore you... That was over three months ago. No refund and they won't return our phone calls... Still waiting for my reimbursement.... Not people you can trust. Stole $700 from us.”
Recent Google reviews
From calling to installing a new water heater was less than 3 hours. Efficiency and reliability! Thank you for making my day!!
I believe in supporting local. Had what I believed to be a water leak. They came out diagnosed the need for a replacement was really going to try and come back out the same day but not likely when the leak worsened overnight they were out early on Friday and did a wonderful job. If you need plumbing work I highly recommend. They were recommend by Woodstock Heating another local I support.
Quick to call you back when you need work done. However once they get their money they ignore you. They came out and installed a new water heater. Ours was under warranty and they said we would have to pay up front and they would reimburse us when they got the refund from the water heater. That was over three months ago. No refund and they won’t return our phone calls. We have called THREE times. First time spoke with a woman and said she would get back to us and never heard back. The last two times we have left messages and silence. Still waiting for my reimbursement.... Not people you can trust. Stole $700 from us.
Business details
Community Plumbing Company