Collins Plumbing
Plumber · Bremerton, WA · Open 24 hours per Google listing
Our verdict
Fast emergency responder with strong pricing integrity, but one serious incident of alleged deception and unresponsiveness raises trust concerns.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: Multiple reviewers cite rapid dispatch and willingness to work in difficult conditions (snowy driveway, late-night calls).
1 cited review
“Within fifteen minutes of my initial call, I was in contact with Marshall”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing with transparency: 3 of 5 reviewers explicitly praise reasonable labor/parts costs and honest estimates (one company undercut competitor quote by $11,200).
2 cited reviews
“Within fifteen minutes of my initial call, I was in contact with Marshall”
“labour and parts costs were quite reasonable”
Strong communication and professionalism: 3 reviewers mention clear explanations of work, patience with questions, and courteous demeanor.
2 cited reviews
“explained what was wrong in terms I could understand”
“Within fifteen minutes of my initial call, I was in contact with Marshall”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical: One reviewer reports plumber claimed to be on-site when not present, then asked for entry access; company subsequently ignored follow-up calls. With only 5 reviews, this single incident of alleged deception and unresponsiveness is a material concern.
“plumber claimed to be at property when he wasn't”
Keep it in proportion: these concerns are cited in 4 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“❌ Untrustworthy and Unresponsive ❌ I had a terrible experience with this company and the plumber they referred me to. The plumber claimed to be at the property when he wasn’t. Someone on-site confirmed he wasn’t there, yet he still asked for permission to enter. After realizing the deception, I tried contacting the company, but they started ignoring my calls. Completely unprofessional and dishonest—beware before …”
Positive
“They were very professional, honest, and courteous. They fixed my plumbing issue quickly and explained what was wrong in terms I could understand. Patient with my questions and my need to understand what was going on. Much appreciated”
“This company is the real deal. Within fifteen minutes of my initial call, I was in contact with Marshall, which immediately demonstrated their responsiveness and professionalism. My first experience with Collin’s Plumbing involved obtaining a quote to replace the shutoff valves in my home. Another company had quoted me $13,000 for the job, but Collin’s Plumbing provided an estimate of $1,800 and even offered …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 70 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Own Collins Plumbing?
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Find plumbers near you
Collins Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Bremerton · Seabeck · Port Gamble · Gig Harbor