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New Albany, IN
3.9(54 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

Claims 24/7

Self-reported — not confirmed by reviews

PRICING

Mid-Range

Based on review analysis

RED FLAGS

None Found ✓

No significant concerns in reviews

Trust Score: 0/100 · Based on 54 reviews

Solid pickSolid pick
3.9Google

Our Verdict

Hire with Conditions

#7 of 13 in New Albany, IN

Hire if: You need transparent, predictable pricing with no surprise fees

Hire if: You need fast same-day or after-hours response

Caution if: You need detailed walkthroughs and written estimates before work starts

Caution if: You need airtight scheduling and guaranteed arrival times

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 54 Reviews Tell Us

Emergency Response

Same-day emergency response confirmed even on July 4th holiday weekend — owners James and Ryan arrived quickly and fixed issue at an exceptionally competitive price.

Owner involvement and cost honesty: 75-foot water line replacement done quickly without overselling; saved customer from expensive unnecessary repair approach proposed by competitors.

What To Watch Out For

AC/HVAC division cited as problematic in 1 of 5 reviewed: doesn't show up on time and arrives unprepared for scheduled work — reviewer recommends calling someone else for A/C needs.

Communication

AC/HVAC division cited as problematic in 1 of 5 reviewed: doesn't show up on time and arrives unprepared for scheduled work — reviewer recommends calling someone else for A/C needs.

Pricing

Same-day emergency response confirmed even on July 4th holiday weekend — owners James and Ryan arrived quickly and fixed issue at an exceptionally competitive price.

Fast Responder

Customer reviews

Reviews from Google, Yelp & more

L
Lauren Parry Lynch

I could not be happier with the plumbing service at Onsite. I had damage to my main water line as a result of a town project. The resulting leak was causing me to loose 3 gallons of water a minute. The first plumber I called quoted an astronomical amount for a massive repair. I called Onsite late on a Friday afternoon for a second opinion, one of the owners came right over. They had a much more manageable solution to the problem that not only saved me money but left my foundation intact and they fit me into the schedule on Monday morning. While they were working on the repair an engineer with the town showed up to assess my property damage Onsite took extra steps to show that the leak was a result of the project and ultimately I was able to receive a reimbursement for the repair. I appreciate their effort and also that it didn’t feel like they were immediately set on recommending the most expensive repair option.

R
Rob Aguilar

James and Ryan are awesome owners! Had a quasi emergency on a Friday, day after July 4th holiday, and called for services. They came same day, fixed the issue quickly, politely, and to say they were reasonably priced is an understatement. They are the ONLY plumbing company i will be suggesting and using from now on. Amazing company to do business with!

L
Laura Mills

I can’t say enough nice things about them. I have been going through a lot in my personal life, and had a lot of things break down in a period of a week. I called them to find out why my garage ceiling was wet. They came out that same day and found it was our toilet leaking. They fixed the problem and told me how to repair my ceiling. Dylan and Travis were awesome and I can’t thank them enough. This company is great and I will continue to use them, and highly recommend them to all who reads this review!!

J
Jeremy Johnson

Highly recommend, James and Ryan were very friendly from the first phone call I placed about my leaking service water line. They showed up very quickly to inspect and determine the repair needed for my situation.. I myself am not a plumbing guy but I knew what the line needed just from past experiences.. they were very honest and did exactly what needed done, did not try to sell me on more than what was needed like the others and cost of service was VERY competitive. Give these guys a call! From the first inquire to getting my line of over 75 feet replaced was very quick, efficient and professional. They make you feel like they actually care about you, not the money like others!

H
Heath Price

If you need plumbing work, 5 stars all the way. Don’t hesitate to call these guys, they’re great. If f you need a/c, call somebody else. Their a/c is a mess. Don’t show up on time. Unprepared for work they’re supposed to do.

Business details

Phone
(812) 945-2277
Address
3013 Blackiston Mill Rd, Clarksville, IN 47129, USA
Hours
Open 24 hours

Service area

Based in New Albany. Serves 5 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Closed

3.9$$
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