Clog Doc

Kyle did maintenance on roof heat cables. He arrived on time, explained what needed done and completed the work in a timely manner. I was very pleased with the service provided by Blind and Sons.

Blind and Sons contacted me through Home Advisor immediately after I requested service and were out to quote the replacement of my tankless heater the very next day. Eric was knowledgeable and helpful and the price was good so I went with Blind and Son. The very next day (and time counts when you don't have hot water!) the crew of Ray, Kenny, Jamie and Carlos showed up right on time in removed the old unit and installed a new and efficient Rannai unit. Great job, great guys, quick, efficient and cleaned up after. I'm not easily impressed but these guys and this company impressed me. I'll be back!

Kyle,Brandon, Travis, Ryan, and Dave, did a fine job of installation of my 16K hole house generator unit, all work was done in a professional manor, their attention to keeping my house clean while they worked was impressive, and clean up after the job was completed was also impressive, would highly recommend Blind & Sons to anyone that needs the services that they provided !!

Good luck getting anyone to answer the phone. Multiple phone numbers listed on the web site/ placed on hold for over 30 minutes with no response and no easy method to cancel or change an appt. Try sending text messages!!!!

Several of my AC Receptacles quit working and the Tecnician found the problem and did a good job fixing it, he had opened my circuit breaker pane and forgot to put it back on, which is very dangerous. He said he left the fasteners in the circuit box, but they were not there so I purchased new ones and replaced the panel myself, they said no one couold come back for 4 more days, I stayed home all day on Decembere 14th as they said they would be back, I wasted my whole day.they did not show up. I have 4 cats that own the house and go where they want, including the fuse panel closet, so it was very dangerous, my cats can open any closet or door in my house. I did not mind putting the circuit panel cover back on, but I had to go to home depot to get the proper screws. Too bad as the technician did do a good job troubleshooting. Randy I will get another plumbing and electric shop and furnace repair now, I have cancelled my monthhly payments for supposed savings on furnace repair. I have been waiting fr months to get my electronic air cleaner checked out, guess I will find another Trane repair shop, Blind is too busy to take care of their exsisting customers. Randy CANCELING MY MAINTENANCE PLAN. Hello: Please cancel my maintenance plan as it is not worth it anymore, They have scheduled and canceled four appointments so far and missed two.  They reschedule and then cancel again.  I am going to try another Trane repair shop'  I also had a technician come and Brandon did a wonderful job of troubleshooting and fixing my problem, but he was so late that he forgot to put the Breaker Panel covers on and I had to go buy screws and put it back myself.  This was not his fault and he should be awarded for his fine troubleshooting, I blame management for not scheduling properly and not enough workers.  Thanks for your time. Randall S. Dabb

Blind and Sons I would give them a NEGATIVE 50 rating if it were possible. 344 4th St NW Barberton OH 44203 330-753-7711 B&S pretended to work on my heater, but their work was shoddy and useless and then had the audacity to bill me for it. I was without heat for 6 days while I waited for them to fix my heater, which they couldn't do. My email to them was this: ===Email sent to B&S "customer service" email address on Nov 2, 2022 at 1:22 PM=== ======= Hello, Please direct this email to the person responsible for refunds at Blind and Sons. [There is no such person, even the AMEX responsible person hasn't worked there for several years] This is regarding service to my furnace from John of Blind and Sons during the week of 10/19/22. None of the several steps taken to repair my furnace fixed the issue. so they were useless, unnecessary expenses. The real issue was finally diagnosed on the third visit, by John, as the gas valve, after two completely useless visits. Rather than replace the gas valve for the inflated price of $550, John immediately suggested that I discuss a new furnace with Diana. And left me with a non-functional furnace for yet another night. Rather than buy a new furnace for $5,000 to $6,000 or more, I found a GC who replaced my gas valve for a total of $350, after cleaning everything in the furnace that had not been cleaned by John (at all, even though that was supposed to be part of his first visit), and my GC checked of all connections, etc. The furnace immediately started and has continued to run fine, as I expect it to do for a long time. My GC will be performing my furnace maintenance. FYI, I also had already replaced my own furnace filter. After these horrid experiences, Blind and Sons is not a company that I would choose again, nor would I trust them with any of my furnace or other home maintenance. I expect this refund to be issued as either a check, or a credit on my AMEX account. Thank you for your reply to this email and please issue a refund for $338 to me, all charge details are listed below. Blind and sons will have received $150 from me for the original diagnostic, and the other several useless trips. You should also update your AMEX listing of Scott Kinsey as the responsible email address, as I was told that he is no longer there, just this am, on the phone. 10/19/22 Job#: 1019851 $150.00 for diagnostic, which did not fix the issue. Changed to $60 upon buying membership for $198 Charged $170 for new igniter. Total charges From American Express Statement 10/19/22 BLIND & SONS LLC 436845559401608 BARBERTON OH SCOTT.KINSEY@BLINDANDSONS $258.00 10/19/22 BLIND & SONS LLC 436845559401608 BARBERTON OH SCOTT.KINSEY@BLINDANDSONS $170.00 ($258 + $170 = $428. Minus $90 discount for maint contract - $338 refund ============ So I asked AMEX to issue the $338 refund, which they did, after I gave them the details of my complaint with them of the horrible service from Blind and Sons. B&S is still billing me. I guess they can't read, because I paid what I owed them, and will pay nothing more. ------------------------------ In closing, Be aware that Blind and Sons Heating and AC from Barberton, OH are not trustworthy, will never do a good and thorough job, and they charge money for work not done.

Bind and Sons gave me two $25 certificates after a disastrous ordeal with a plumbing issue. (The plumber installed a new shut off. Didn't install correctly and woke up to a small flood in my kitchen. B&S could not come out for 2 days to fix it - knowing the pipe was heavily leaking! I had to shut off water to my house for 2 days until they came out and fixed their mistake.) I used my certificates to have a toilet seal replaced. The technician said I could only use one of the certificates. But did say if I bought a maintenance package from Blind and Sons they would give me a discount on the service and would take the second $25. Well, I fell for it. Doing the math it would only be about $40 more, so I did it. I then got my furnace check as part of that maintenance package this month. He said the furnace would have to be replaced or would probably break this winter. I told him I would think about it. He also took the cover off my AprilAire and was to replace the filter. I found part of the unit on the floor when he was leaving and asked him to come back into the house. Apparently, he could not get the top back on so he just left it on the floor. The AprilAire is an older unit but my furnace is only 6 years old. Called back as there was a knocking sound in the furnace starting the very next day. The same guy came out and said I needed a new furnace and that sound would just happen each time the motor starts and will eventually wear the furnace system down and not work. Decided if I was going to need a new furnace I need to get some estimates before committing. The first person who came to give me a new furnace estimate I told about the sound when the furnace started. He looked behind and said it was because there was something duck taped inside the Aprilaire unit that hit the inside each time it started. He removed that and the sound stopped. He also told me the furnace was in great condition and I could probably get 10 more years out of it if not more. I kept the appointments that day with two other companies for an estimate. ALL THREE told me there was nothing wrong with my furnace. Only one actually wrote out an estimate "if I want to replace a working furnace." The other two said they wouldn't quote to replace something that has nothing wrong with it. One of the estimate guys told me he use to work for a company like Blind and Sons and that they require technicians to get customers to pay at least $300 per visit - whether on the service they were going out for (not including the visit charge) or by selling the maintenance plan. Clearly I got pulled into that when I got this maintenance plan. I will never use Blind and Sons again. Even if they give me $300 in gift certificates. They are dishonest and are there for themselves not for their customers.

Think twice before calling this company! I would give them zero stars if I could. I'm in the middle of a large kitchen repair/remodel due to a dishwasher leak back in December. The insurance company left me with a temporary sink set up for my kitchen. We left the temporary set up in place until we got the cabinets, Finally get the cabinets and got them in place as we get ready for the counter top template. Called and scheduled a call for these guys to come out and hook up the new sink since I was going from a double bowl sink to a single bowl. To be absolutely clear, all that needs to be done is new PVC pipe from the garbage disposal with the necessary p-trap to the existing drain pipe and include the extension with the vent, that's it. I could actually do the work but it would take me several hours and probably a couple of trips to the hardware store to get the correct parts. Deciding I had would be better off to spend my time on other work in the kitchen I called Blind and Sons since I had used them previously. I was very clear to the rep that scheduled the appointment exactly what the scope of work was. The guy gets here and doesn't want to do the work because the counter isn't in yet and the cabinets "might move". He then asked me why the rush to get this done ( oh I don't know, maybe I'd like to keep a working sink in my kitchen so we can still use it and the dishwasher while we wait for the countertops!) When I asked him to do the work anyway he quoted me $953-no that isn't a typo!--to plumb the sink. When I refused the work they still charged me a $60 service charge. After thinking about it overnight I called to inquire about a refund of the service charge based on the totally unrealistic quote they refused but are going to "review" the quote. They also told me they do "quality work and aren't the cheapest provider". I wasn't expecting a cheap price, I was expecting a reasonable price. $953 to re-plumb a sink drain in a 5 year old house is anything but reasonable! I called a another plumbing company, explained the scope of work to them and they quoted me $145 fixed price to do the work. Now that's reasonable!

Here are the ways in which I think Blind & Sons can improve their service: 1.) When a customer calls days in advance to schedule a main waterline valve replacement, let them know that the city needs to turn the water off. I assumed a plumber could shut the water off at the street to replace the main valve, and I had no reason to think otherwise since it was never mentioned. 2.) When the plumber arrives at the worksite, he should maybe assess the situation and mention a severe problem before saying, "You need to contact the city to shut the water off; reschedule when that's done." 3.) When the second plumber arrives two days later, after the city has shut off the water, he should not then say, "Actually, this is a problematic repair that could cost $6,000 to fix if I break it, and I'll need you to sign this waiver of liability in case I break it." Because the city will not turn the water back on unless the main water line is to code, and it feels like you're holding our water hostage. We were left with two options: sign the liability waiver and possibly be on the hook for $6,000 should you break the line, or go without water until we can get a second plumber out for another opinion. The upshot to all of these problems is that my family had to spend the night in a hotel while we waited for another plumber to come out and give us a second opinion. The new plumber then replaced the valve in 30 minutes without any liability waivers and for less than half the cost of the original quoted repair (and that's before B&S's service fee). I contacted Blind & Sons because I needed work on my AC, my electrical, and my plumbing and I thought it would be easy and convenient to hire a one-stop shop. But it would have been easier, more convenient, and less expensive to contract the work to three different companies that specialize in those services. I was very disappointed and will not work with B&S again. Two stars for the friendly voices on the other end of the line and to the decent service we received for electrical and HVAC. But the plumbing issue was too egregious to be any more generous with my rating.

This service provider was my first choice when it came to HVAC/plumbing. I even purchased a $12k hvac unit and a top of the line water heater from them. Not to mention all of the service calls over the years. Needless to say, I have given them quite a bit of business. Unfortunately, when I needed them most they wouldn't come through for me. I have a main drain from the second floor of my home that travels into my laundry room on the first floor. The drain started leaking and my laundry room filled with sewage and water from my sinks, dishwasher, shower and toilet from the second floor. Not only is the smell horrendous, but there are sewer gases escaping from the broken pvc pipe. I contacted Blind & Sons first thing Tuesday morning and asked if they could send someone to repair it. They said they would send someone and said that they would call me 30 mins before they arrived. I spent my day off waiting for them to arrive. I called back around 4:00pm to get a status. I was told that I was still on the schedule and that someone would be out. No one came and I did not receive a call informing me that they were not going to come out. At about 6:30pm I made my 3rd call. However, I was sent to an automated answering system that place me on perpetual hold. Most disturbing was that I didn't receive a call from them this morning with an apology or explanation. Instead I called them. She said they would be sending someone out. Well, it is 2:00pm and not a word from them. Tomorrow is Thanksgiving and I will have a house full of guests. I couldn't take the chance that Blind & Sons would not show again. I called Roto-Rooter who understood the seriousness of the issue. They are sending someone within the next hour. When I called Blind & Sons to let them know that I found another plumber, I received no apology or assurance that this was not typical of the service they provide. She said only I will cancel your appointment. Thank you. Too bad this vendor has gone downhill. They were fantastic years ago.

On 12/10/2012 I had a tech out to perform routine maintenance on my furnace. He told my father, who was at the house at the time, that my furnace was cracked and needed to be repaired for about $800, but that he would seriously recommend replacing the furnace. He also said that my T&P valve on my hot water heater was defective and my breaker box needed to be replaced. I was concerned about his recommendations, especially since I had replaced my T&P valve, and it is in perfect working order. My father-in-law, who is an electrical engineer, had looked at my breaker box previously and indicated it was also fine. Before undertaking an expensive repair or replacement, I decided to get a second opinion. I called another HVAC company in my area and had them come out and check the furnace. The tech said there is nothing wrong with it and that it didn't need either a repair or replacement. I had paid Blind $170, which was supposed to cover maintenance on the furnace and the A/C unit in the Spring. Other than taking the furnace apart and telling me it needed to be replaced, the Blind tech didn't perform any maintenance on the unit. My father asked him if he wanted to vacuum it out while he had it apart, and even offered to get the sweeper for him, but the tech said he wasn't going to bother cleaning anything. I called Blind and, under their 100% money back satisfaction guarantee, requested my $170 back, especially since I not only won't let them service my A/C, I wouldn't let them in my house for any reason. After berating me for not taking the tech seriously and questioning his evaluation, the service manager said someone would call me back about refunding my money. I haven't received a refund, and based on Blind's apparent business practices, am not at all confident I will ever get it.

We had Blind & Sons install a new furnace, A/C, and replaced electrical box in 2015. The A/C they installed is a Trane. We turned the air on for the first time recently and the outside unit wasn't running. We called Blind & Sons for service and they made an appointment with us for Monday last week. My husband stayed home from work to meet the repair person. We received a call Monday afternoon advising they had a lot of emergency calls and would not be able to make our scheduled appointment. We rescheduled for a weekend date and the service person came out and checked the unit advising that the Freon was empty. They could not identify if there was a leak or where unless we paid an additional $274 on top of the $120 service call. The technician also advised that performing the leak check wouldn't necessarily identify the problem and it might be best to purchase a whole new unit. We got a second opinion and that service person said the condenser coil failed and the Freon leaked out. They advised that Blind & Sons should have registered the unit with Trane and Trane's warranty would apply. We called Blind & Sons and they advised they stopped registering units in 2016. We told them this install was 2015 and they said they didn't know what to tell us. We called Trane and they advised the unit had never been registered. The repair is nearly $3000. Blind & Sons told us had we arranged for them to come out twice a year for maintenance at $200 per visit their warranty would have covered it. This is Ohio not Florida. We only run the unit 3-4 months of the year. This part should not have failed so quickly.

So it's November of 2018 we bought ac and the thermostat from here they installed it back in May or April of this year 2018. For months we've been experiencing a sort of "hold" on the thermostat. No matter how many times we try to fix it ourselves with the 6 buttons on it and pointless instructions. Which don't help at all. It always goes back to hold and keeps our house at maybe 70 sometimes 68 and I did say it's November and it's freezing out! I called to ask for help and Courtney tell me it would be 120$ fee for them to come out if the thermostat is not under warranty. Uh we have t had it a whole year and I don't know if there is or not a warranty but doesn't matter I will NOT give this company any more money for this bs. I have two small children in this house and they need heat. I'm so upset with their "customer service" alllllll this money my hubs and paid them for our thermostat to be a box of junk. Well go elsewhere and get a new thermostat and never deal with this crap again!!! 120$ to push some buttons. Y'all must be rich!!! Update: I had finally called again and talked with the manager. She helped me out and sent the technician out cuz I caved and need heat and to my surprise...it was this bs programmable thermostat that no one told me I had to always have my setting programs on the temperature I want it on....I don't get it that you have to keep programming it when I don't want to use the schedule. Whatever it's working now cuz the technician pushed the buttons and changed it....he was very nice But I still don't like this program crap.

Run far away from this company. They charge for a premium service, and inreturn you'll get the most sloppy installation job ever. It's a shame that they charge $7500 for a new hvac install, and what you'll get for that is scratch & dent units, cold water, and air ducts not connected. And when you send pics to your project manager (Jim Jones), he'll claim you're ridiculous and starting to get under his skin. Their install crews are all young with minimum years of experience. Wonder why? They rush to get done by 5pm whether the job is done right or not. They'll smoke on your property, act disrespectful when they talk to you, and large amounts of horseplay going on in your own home. Very unprofessional. What a shame what the 2 owners Joe Bolotta and John Hartmann have done to a company Mr. Blind founded on integrity...you have been warned. ***UPDATE*** So we decided to have the install done by a real professional. We chose to go with Trane and filed a complaint with Lennox, and the city. The city inspector came out and was in awe about what he saw. Blind and Sons are no longer allowed permits for my city. As we were cleaning up their mess, we noticed our brand new concrete step roundly chipped. The loser technician had dropped the hot water tank and broke the step. Of course Blind says they're not responsible. We have hired an attorney and will be seeing these clowns in court. Please everyone. DO NOT HIRE THIS COMPANY. THEY WILL ROB YOU OF YOUR HARD WORKING MONEY AND GIVE YOU A JOKE OF AN INSTALL. RUN RUN RUN FAR AWAY!!!

I recently had my HVAC system serviced for the winter by Blind and Sons. I originally purchased the system from them. During the service call, the technician had trouble getting the thermostat to work. He told me it might need to be replaced soon. In less than a month after the service call, it quit working. When I called Blind and Sons to replace the thermostat, I requested not to be charged a second service call since the technician had just been out and told me it was going bad, but didn't suggest I should replace it while he was here. I was told that the technician had not made notation of his conversation with me on the paperwork. Evidentially his failure to document the conversation meant it didn't occur. I am a senior citizen living on a fixed income. Had he suggested at the time I should replace it, I would have done so as I would have wanted to avoid a second service call. Also, I have serious health issues and cannot risk being without heat. The cost to replace the thermostat was extremely high. I was charged $133 for the Aprilaire 8466 thermostat which could have been purchased online for $85.00. I was then charged $54 for installation plus a $90 diagnostic fee. They charged me $272.00 minus a $25 courtesy discount for a total of $252. I appreciate the small gesture, but the cost of this service should have been closer to $140.00. I should not have had to pay the diagnostic fee. Unfortunately, I won't be able to afford to use them in the future.