Clearwater Plumbing Inc
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Based on review analysis
1 concern
Customer reported holiday call back failure leaving household without hot water 5 days; office denied the call was ever made when customer followed up.
Trust Score: 0/100 · Based on 124 reviews
Avoid
BBB A+Our Verdict
#13 of 13 in Dunedin, FL
No standout specialties
- You're highly price-sensitive
Hire if: You need high-quality work that holds up over time
Hire if: You need fast same-day or after-hours response
Caution if: You want detailed upfront explanations
Caution if: You need airtight scheduling and guaranteed arrival times
Caution if: You need rock-bottom prices with zero flexibility on the quote
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 124 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Call-back failure: customer left without hot water 5 days over Christmas after company denied ever receiving the initial call; office communication described as 'less than cordial.'
Customer reported holiday call back failure leaving household without hot water 5 days; office denied the call was ever made when customer followed up.
Quality & Professionalism
Water heater installation quality confirmed twice — same-day service on leaking unit, inspector-approved workmanship on new heater.
Communication
Call-back failure: customer left without hot water 5 days over Christmas after company denied ever receiving the initial call; office communication described as 'less than cordial.'
Customer reviews
Reviews from Google, Yelp & more
We rely on Clearwater Plumbing for all our plumbing needs. Friendly staff and professional plumbers! It’s not by chance they have been in business this long. We highly recommend you call them when the need arises, and unfortunately it will!
Scott was great! Had a water heater leaking. Same day fast service! New one is great. Thanks a bunch!!!
We have always received prompt and excellent service on all our repairs so we had them put in a new water heater. This was no different. Dean was very nice and patient with me, answering all my questions. And the inspector said he did a great job.
Called for hot water repair on Thursday Christmas eve morning. I was informed that they will contact me ASAP. Noone ever called. I called again on Mon after the holiday and they denied that I ever called. We were without hot water for 5 days. The conversation with the answering service was less than cordial and basically called me a liar that I even made the call. We will no longer be using their service. Lazy and unprofessional.
Exceptional service from Clearwater Plumbing and, in particular, their service professional, Scott who within 5 hours from my initial phone call this morning installed this beautiful new unit in our garage! Our old unit sprung a leak which shorted out the lower thermostat and actually started a brief fire inside the casing. Side note: Thank goodness for circuit breakers! Thanks also to his associate (so sorry I don't know your name!) who joined him to help expedite the repair since our need was late in the day. We even had a special valve system which required some special expertise but they got the job done. THANK YOU, THANK YOU, Scott and Clearwater Plumbing for a job well done!
Business details
Service area
Based in Dunedin. Serves 9 nearby cities within 20 miles:
Clearwater Plumbing Inc