Chris's Plumbing Service

We called Chris's Plumbing Service to take care of two very clogged toilets in our home. Todd came out on a Saturday morning and quickly took care of the problem. In addition, he removed (without my asking) scratches on the porcelain in both bowls that I had made when trying to work on the clogs myself. Todd was prompt, professional, went above and beyond, and was very nice. The final cost was $175 less than we had been quoted in advance of the service call! I don't often need the services of a plumber, but, when I do in the future, I'll definitely call Chris's Plumbing Service. I highly recommend them. Give them a call the next time you need a plumber. You'll be so glad you did!

Chris’s plumbing is the best in the business. They are responsive and follow up quickly. Very clean and detailed oriented with great customer service, that went a long way. I will definitely refer anyone to Chris’s Plumbing because they go above and beyond their call of duty and have a high level of professionalism. Thank you.

Had some faint sewer gas smells in my home and thought I'd need a smoke test to determine the source. Carlos and his team mate suspected it was from the toilets because they were able to be moved slightly. To prevent incurring the extra expense of a smoke test, Carlos recommended reseating the toilets to see if this would solve the issue first. The repair was quick, clean and well done. Five stars honestly isn't enough for these guys. Carlos embodies what a skilled tradesman is. He was thorough, respectful, a great communicator and has the heart of a teacher. If you value being taught by professionals with high standards, you'll want Carlos on the job.

Stay away from this company the staff is very rude, they did not fixed the problem they came to set the toilet and they did not fixed them I called the office and the very rude lady who answers the phone told me that they would charge me again for a job that never was done correctly.....they don't even deserve 1 stat what a shame!!!

Was told by Joann their guys would be onsite within the hour. They NEVER SHOWED UP!! On the 2nd day after calling & calling & getting no response! Joann finally text & said they would arrive at 9am. They showed up at 10:30am & did not completely fix the problem. Had to call them back out & was charged another $75. Twice I have been double charged, when they left without fixing the problem. I've used Chris's for years & never had any problems. That is why I kept giving the benefit of the doubt. This last time I had a leak from my water Softner. I told them it was the water Softner over the phone. They said if their guy didn't have the part they will order it & come back (I specifically asked if I would have to pay again if their tech didn't have the part). Joann called said tech is 20 mins out. 2 hours later a very unfriendly guy shows up for 5 minutes & informs me Chris's does NOT WORK ON WATER SOFTENERS!! Then charged me $50 for showing up & doing NOTHING! IF they do not work on softeners why did they send a tech to my house? The call was for a Softener!! When my husband arrived home & found out they charged to show up & do NOTHING he called to complain. They refuse to refund the $50 charge - they said is for gas. I WILL NEVER CALL THIS COMPANY AGAIN!! Lazy workers. Shady practices & Joann is incompetent. Chris's should be ashamed.

Do not use Chris' Plumbing Service in Riverview, FL... unless you want to be lied to and criticized by how you're dressed. I had an appointment with them at 8 am. At 8:15 I called to see where the tech was (I really needed them to be prompt because I was going into work late due to the appointment) and the gentleman told me that the tech would be there in 15 minutes. I had a problem with that because their place of business is only a few minutes from my house. A lady got on the phone and said that the tech is stuck in traffic due to the 3 schools between their location and my house. I told her that there is no way it can take 45 minutes to get from there to my house (assuming he left at 7:45 for his 8 am appointment). She offered to send me a picture of the traffic in front of their place of business. I told her there was no need.... I'm coming up there. I threw on a T-shirt and sweats and drove up there in 7 minutes. There was traffic going the opposite direction however, I checked maps once I arrived and it gave me an estimated arrival back at my house in 11 minutes including the absolute awful traffic they spoke of. When I walked in an older man asked me if I have been helped and I told him no and the reason I was there. I told him that the fact they were late wasn't convenient for me but I do not like to be lied to; the lady could have just said that he was running late or needed to get gas... not lie. The man repeated back to me my reasons "he was running late, he needed to get gas" - as if he was giving me the actual reason he was late, blowing me off. He said we're just a small business doing what we can. He then asked what my reaction would have been if Tampa Electric Company would have been late to an appointment. I told him that I'm dealing with him not Tampa Electric Company. Since you are a small business shouldn't you take care of your customers? I went on to tell him that I read bad reviews and should have went with my gut but they seemed so nice on the phone when I called with questions. He asked if I read the good reviews as well. Hello!! I scheduled an appointment and was going to use your services... Yes, I took the good ones into consideration as well. In the meantime an older lady came out and asked in a demanding voice why I didn't answer my phone when she called at 7:50 to confirm my appointment. I said, you called at 7:43, I was downstairs making coffee and I called you back at 7:46. I told them that I will be sure to write a review. The old lady said "we're going to write a review on your personality". The old man said "we can't because she doesn't have one". This is verbatim the words that came out of their mouths and they both thought it was hysterical. LOL how old are you two?? Very immature comments and surely unprofessional. Then, THEN in a very sarcastic tone, the lady asked me if I was dressed for work. I'm guessing sweats and a t-shirt wasn't work appropriate for me to go to work in HOWEVER, she was wearing yoga pants and a shirt that didn't match. These people are a joke!! Yes, they were going to replace two sinks at a better price than I could find elsewhere but at what expense?!?! How would they have treated me once I was a paying customer? How would have they treated my home? How would have they have treated me if there was an issue after the install?

If I could give a negative 5 star to Chris's plumbing I would do so. We were told they would be out between 8:30 AM and noon. We waited eight hours for them to show up. Two plumbers of which one was extremely rude. They left at approximately 8 PM that evening. They were to install new shower fixtures and A faucet in the master bedroom and a new faucet in the guest bathroom . When they finished with the shower faucet I told him it was unacceptable and I was going to have it inspected. At that point they took it back apart and fixed it the right way. The mounting plate for the handle was approximately 1/2 inch out from the tile. The backside where the valve was installed had a chunk of PVC pipe used as a shim to hold the front mounting plate in tighter to the tile.The rude plumber installed the faucet in the master and moved onto the guest bathroom. There instead of checking to see if the faucet would fit he tore out the old faucet and destroyed it then took out the drain and destroyed that. Then informed us that the one we bought would not fit. I told him you will have to put the one that you took out of the master in here so we use the sink. He said I think I destroyed that one too. He had to use the drain from the new faucet ( so now I can't return that set) so we could use the sink. When we told them we were not going to pay until we had someone from Chris's plumbing come out to look at the mess that they made and did not want to pay for the extra hour it took for them to correct the shower valve and faucet handle the rude one got mad. The next day we called Chris's plumbing and spoke to Chris Hoffman the owner. When my husband asked if they were licensed plumbers he got mad and started screaming at him. Never did answer whether or not they are licensed plumbers. I'm guessing NOT since he got so mad. We ask him if he would come out and look and he SCREAMED I'm not coming out And I will take you to small claims court. At this point he said "this is how it will go down 1. We will both show up, and have to go to court the second time. At this point I will fain stomach flu. Which means you will have to show up the third time. It sure sounds like this man has been in small claims court several times to know how to use the system so well. By now we have him on speaker phone. I told him I have pictures I can send him so that he can see what they did in the shower. He insulted me at this point and my husband hung up on him. Then he called us back and asked my husband if we got disconnected. My husband said no I hung up on you and he said well let me do the same to you and then he hung up. I have never worked with a more unprofessional company. All we wanted was for him to see firsthand what was done. We did not want to pay for the hour it took for them to correct their own mistake. I will be talking to BBB and also to Angie's list when I am finished here. Do yourself a favor and scroll down through the reviews and you will see that this is typical of Chris's plumbing. I should have read those reviews before we ever hired them. I hope this review will keep someone else from going through the misery we went through with Chris's Plumbing.

THINK TWICE!!!!! I recently bought two new Kohler toilet seats and needed someone to install them the same day. I called Chris’s Plumbing and scheduled the job for the next day, which they agreed to. I didn’t mind their $160/hour rate, even though it’s $20-$40 higher than the average, because it was my only day off and I wanted the job done. They called and informed me the plumber would be arriving earlier than scheduled, so I placed the seats outside each bathroom to prepare. A seemingly harmless older man named Cameron showed up and got to work. Being in the automotive industry myself, I value first impressions and customer service a whole lot. About 20 minutes in, Cameron called me to the first bathroom to explain that the gasket on the toilet bowl had a crack and would need replacing, costing an additional $10. I was surprised because I assumed the Kohler toilet seats, known for their high quality, would already include functional gaskets. He said he prefers to use his. When he declined this, I decided to let it go and asked him to proceed, as $10 wasn’t a big deal. I kept an eye on his pace of work but didn’t focus too much on it, even though toilet seat replacements like mine should normally take no more than 1-2 hours. Once he finished, Cameron immediately asked for my card number to pay, skipping the usual step of asking me to inspect the work to ensure I was satisfied. Without addressing me by name, he said, “Mister, your total is $575.” I was about to pay but decided to pause and do some quick math. He was billing me for 3 hours of labor, but he had arrived at 8:47 am, and this conversation was taking place around 11:05 am. I asked him to explain the discrepancy, and he said, “Well, I left 30 minutes before I got here.” I was shocked because his commute time was not my responsibility, and I made that clear to him. I told him I would only pay for 2.5 hours, so he reevaluated the bill but then tacked on additional fees, including a 3% charge for using my card and for some additional supplies I don’t know of. He then asked me what year is the Mercedes Benz in my drive way and how he thinks it is very expensive, (is that why you are here). At this point, I was too frustrated to argue anymore, though I felt his attempt to bill me for time he didn’t actually work was greedy. It completely ruined my experience. I had planned to tip him, but his dishonesty changed that. I can’t stand when people try to take advantage of me, and I left the experience very disappointed. I would advise you all to be careful before giving Chris’s plumbing company any job.

I wish I could give negative stars! Do not EVER call Chris's Plumbing! They are complete and utter idiots! We called and told them LAST NIGHT our bathtub and toilets were backed up and flooded. We were told someone would be out here first thing in the morning. Then we get a call around 9am saying someone would be here before noon. 1pm rolls around, still nobody showed up. So we call and they say he's headed to the dump station to dump and then will be to our house in an hour. Two hours later, still nobody, so we call again. Oh he's finishing up at the dump station and will be to your house within 30 minutes. Another hour and a half and I get a call saying he went to lunch and it'll be another 40 minutes. That was at 330pm. The guy finally shows up at 4:30, nearly 8 hours later. The guy never even comes in the house to look at or diagnose anything. He hooks the pump up for about 20 minutes, tells me to flush the toilet to make sure everything is OK, I do it, he takes my $250 and he leaves. An hour later, it's all backed up and flooded again. WORSE THAN BEFORE THEY SAME. I just called them back to tell them what happened, the guy says that he can send another plumber out for $175 an hour plus cost of travel. I told him I don't think i should have to pay cost of travel when they already had someone out here. He said "you didn't call a plumber, you called a pump truck" . I said "I called CHRIS'S PLUMBING, expecting a plumber". He says "we don't have a crystal ball, we can't diagnose something over the phone" . No shit Sherlock, that's why I called for A PLUMBER. To come figure out the problem. Not just assume and leave. Now I'm under the impression that my tank wasn't even full and they just stole my money. He says I'll send someone out there over the assumption it's going to be a charge. Ok whatever, I just need this fixed. I asked how long because the guy who was here earlier was 6 hours late. He said "I don't know how he could have been late because we don't give time frames". Wow. Your dispatcher gave me 5 different time frames throughout the day and he was late for every single one of them. His response "well someone didn't do their job right because they shouldn't have given you a time". Clearly NONE of you can do your jobs right. This is completely and ridiculously unacceptable.

NO INTEGRITY WHAT SO EVER!!!!! A company that demands you owe them for a job not preformed. Instuctions are given at the beginning of the call which they later do not honor. This is a company with no integrity, They feed on the vulnerable. They have dispatch doing a job there not doing it and blame it on the customer which they have no respect for. A demand for the costly $65.00 trip charge for a company that is litterally 3 miles away is insane. Not to mention the dispatch repeated 3 times that a call would be placed back to me to dispatch the driver or not and it never happened. Of course I got the same phone call others received in this situation. I have found myself being demaded payment for services (trip charge). When I told my side of the story I was told that my conversation of the call was recorded and the dispatcher never swore at me. Not a fact I have witnesses. Upper Management upheld the charge and I'm sure I will never be using Chris's Plumbing again and will tell everyone. I hope this help someone on the front end and not after the fact like I did I will now always check yelp and city search and research a company before I go through something like this again. They have an F rating in the BBB and don't seem to care about potential customers - or customers for that matter. I ended up going with David E Albaugh Plumbing because not only was he cheaper than Chris's, but when I called I actually got to speak with David and he did a great job and charged me exactly what he said he would over the phone. Hes also got an A rating in the BBB. As BAV wrote on Citysearch March 4, 2011: " I also faxed them a letter. We will not be pushed around by companies who are not the least bit concerned about their customers. If this review saves one person the headaches of dealing with Chris's Plumbing it has served its purpose. Good business stay in business by working and communicating with their customers. Bad business' scam ways to squeeze every penny out of their customers without concern for the quality of the work they provide. Watch for Chris's Plumbing to start circling the rim soon!"

Dave Winters, retired E-8, USAF I only rate this company a one because there are no increments under that number. *** If you are military - please read ALL of this! As a retired military member, based on my experience, I would NOT recommend this company. I had them install a water softener (they don't install personally bought ones after 4/13/18 anymore - we paid them $1,200.00) and had nothing but nightmares. The initial plumber installed the water softener with the water flow BACKWARDS and left the bypass engaged. After several days went by, we did not notice any change in the water's softness. I broke out the manual and realized what the plumber did not do. I pulled the bypass out and the brine from the water softener starting clogging up our toilets and washing machine. I called them back (they did not charge us) and the plumber fixed the toilets but told us everything was hooked up right. The brine resign continued to flow so I shut off the water softener and called Chris' Plumbing to complain. I told them I wanted someone else (not the same plumber) to come back out to see if everything was hooked up correctly. They sent the same plumber we asked NOT to come back and we turned him away. They sent a third-party water softener company out and they guy said he could not crawl in the attic to see if everything was hooked up correctly. He did test the water and say it was soft ( we turned the pass off at this time). He left and we called a another plumbing company out and they verified and fixed the water flow issue. I called for several weeks to speak to the owner (Chris Hoffman) and he NEVER called me back. I wanted to be reimbursed the $85.00 charge for the other plumber to fix and several hours of my time (I work at MacDill AFB). He finally called today and said he would only give me $85.00 reimbursement. He said I should of left a key or garage door access so his plumber who hooked it up backwards could fix. We told them time and time again, not to send him. With all this said, from a retired military member, based on my experience, I do not recommend this company.

I came on to let everyone know that I don't know why they only have two stars! Let me fill you in on my experiences with two company's! So we always use Chris's Plumbing and we pay $127 or so for 2 hrs and one of last times it messed up within a week so I emailed them and they came out again for FREE! But when it happened again a month or so later I decided to try someone else (not because of Chris's work at all) our plumbing is just not good! But we just couldn't afford it anymore so I looked up cheaper companies. We found $33 pipe cleaning with Rooter Rangers and I got so excited! Guy on the phone said at the most it could be $100 and I was like well let's hope not! We were desperate though! So they came! And the guy stands around for 20 min talking and told my husband it would be $300 JUST TO GET ON THE ROOF!!! REALLY? CHRIS'S PLUMBING GETS ON OUR ROOF FOR A BETTER PRICE! AND WILL STAY FOR 2 HRS FOR WAAAAAY CHEAPER THAN THAT! I told my husband to send him away but he was tired of it so he signed it. After he was done he charged us almost $500 and let me tell you!!! Chris's Plumbing now has permanent customer's! I will NEVER USE SOMEONE ELSE. JUST remember when they come. After they fix your problem if it's only been 20 min. Check other stuff. We have a lot of leaks we probably could've gotten fixed too but I didn't think about it. MORAL OF THIS STORY IS... THEY GO ABOVE AND BEYOND TO MAKE SURE YOUR PROBLEMS ARE FIXED. AND THEY COME OUT FOR FREE IF IT ISN'T! THAT RIGHT THERE SAYS A LOT ABOUT A COMPANY!!! FOR everyone that put a bad review... maybe if you try another place you'll see that this company is one of the very best out there! And I should've reviewed them a long time ago! I just wanted to sincerely thank you guys for not taking advantage of us in our time of stress and need! You are #1 and everyone should call you for their plumbing needs!

first i want to start with the owner of this place he is completely racist degrades women. i called chris plumbing to pump my septic when i was out of town i would b there in the morning they told me they would come that day n they would bill me later when my paycheck would b deposit that friday . i was thinking that was awesome to help my stress load. when i came the next day i had seen that where my septic was at in my yard the dirt that covers it had not been disturbed so i called them n asked them y they didnt come out they told me they did. i went in my home it was fine a couple days later it was doing it again so i called them n they tried to run my card when i told them i wasnt paying unless they do the job thats when they said oh we only pumped water out of the septic. n i said to them but i called u to pump all the stuff out my septic n u left it in there. so they started harassing me n calling my phone over n over. they called me back acting like another company becuz they assumed i would b looking n asked for my credit card to put on file but they werent going to run it so not even knowing i did they tried to take out money off my new card n the bank app notified me. it was the same people. when they relaized the trick didnt work the owner called my phone no caller id n told me he passes by my house all the time n see me n my n*gger baby outside all the time n how he is gonna come to my house n c*m in my mouth. i had advised him if i have alot of cameras on my property he continued to harass he degraded me to the upmost for something he did wrong not me. luckily i recorded the whole conversation of him degrading me so if anything ever happens to me i have proof he was the one that did it. u would think racism would b over by now but some people just show their true self when they r mad. shame on this business.

I was actually very surprised at the recent visit considering we had had good experiences before this time. Our water heater that we had paid full price for and labor just one year ago failed. When I called and asked them to come and look at the flood in our garage they did and decided that the water heater is faulty. They installed a new water heater for us but said we had to pay $75 for the upgrade charge for all of the parts and for all of the labor. Coming to approximately $300. when the plumber was actually at our house I told him I was going to have to leave to run my son to an emergency doctors appointment he said that was no problem and he would call me later to get the credit card info. I heard nothing from him on Friday or the following Monday. I was called by Karen in the front office on Tuesday and asked to settle up our account of the $300, since I was busy at the time I told her I would call her back to pay it. In the meantime the owner Chris called my husband at work and asked why we were "running away from paying them?" When my husband told him that I was handling it with Karen, he said that's not true because we don't even have your wife's phone number, basically calling us liars. I cannot believe that Chris himself called my husband at work to tell him that basically we are liars and thieves by not settling up our account in full on Friday and that they were going to have to chase us down to get payment. Which is completely untrue. We called Chris back directly Tuesday evening and gave him the credit card info. But made sure to mention that we didn't appreciate being called thieves and liars, at which point he denied saying any of it and hung up. Do yourself a favor and do not ever deal with this company, very unprofessional and rude!

I will NEVER use Chris' plumbing again or recommend it to anyone I know. Horrible company, terrible customer service especially from the owner. The company gave me an invoice, called back with a question on the labor and they increased the price on it and refused to honor the original invoice (literally a difference of about $20). Whenever I asked to have the original quote that I received for the work done (the price that I would have paid if I just paid the bill), I was told no because it was "my fault that I didn't put the signature on the invoice" even though I was never asked to sign it. I have a copy of the original invoice and was still told this. I asked the technician if I could speak to the office, which he said was closed and that only the 24/7 hour line for scheduling could be contacted and that they don't handle billing. No problem with that, however the owner stated that was not true. Whenever I spoke with the owner, Joanne, she straight up stated that I was "irrational" and that I "tried to take advantage of the technician because he is a young man and I made him feel nervous"????? Apparently I made him feel nervous by trying to justify having no approximate time frame (over 3 hours), no description of the work that he needed to do, him leaving for 30 minutes to get extra parts and charging for the time frame as well as calling for help multiple times on the work he was doing. If you want to get hit with a $500 bill by a company owned by crooks that like to take advantage of people, by all means use them!