Chris's Plumbing Service
Plumber · Riverview, FL · Open 24 hours per Google listing
Our verdict
Long-tenured local with 60 of 100 reviews at 5-star but a striking 36 at 1-star; recurring complaints are dispatcher rudeness, after-hours surcharges, and hidden trip/tool fees.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast after-hours dispatch — one customer reports Todd arrived in 30 minutes after-hours and finished in 10 minutes, with the final bill $175 below the original quote.
2 cited reviews
“Todd came out really quick after hours only had to wait 30 minutes and he was done in 10.”
“The final cost was $175 less than we had been quoted in advance of the service call!”
Tech Carlos called out for saving customers money — recommended reseating toilets instead of a $300 smoke test that wasn't needed.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
After-hours billing complaints: $128/hr after-hours rate plus per-tool surcharges, with the dispatcher reportedly threatening to call police when challenged.
“Dispatch explained after hours was $128 per hour. Plumber arrived and fixed issue in about 30 minutes then added fees for using his tools and another fee for his trip from 15 minutes away.”
Red flag
Multiple no-show or hours-late incidents — one customer waited 4+ hours, called every hour, and was told they were 'on their way' every time.
“Was told by Joann their guys would be onsite within the hour. They NEVER SHOWED UP!! On the 2nd day after calling & calling & getting no response!”
Office dispatcher 'Joann' repeatedly named for rude phone manner — including a separate 1-star where dispatcher Joan allegedly called the customer the 'B' word and threatened police.
“Was told by Joann their guys would be onsite within the hour. They NEVER SHOWED UP!! On the 2nd day after calling & calling & getting no response!”
1 more cited review
“Dispatch explained after hours was $128 per hour. Plumber arrived and fixed issue in about 30 minutes then added fees for using his tools and another fee for his trip from 15 minutes away.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Hourly billing surprises — $95-160/hr quoted in advance, then bills inflated by trip fees, tool fees, and traffic time even on appointments scheduled the prior week.
“Dispatch explained after hours was $128 per hour. Plumber arrived and fixed issue in about 30 minutes then added fees for using his tools and another fee for his trip from 15 minutes away.”
Cited in 3 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Stay away from this company the staff is very rude, they did not fixed the problem they came to set the toilet and they did not fixed them I called the office and the very rude lady who answers the phone told me that they would charge me again for a job that never was done correctly.....they don't even deserve 1 stat what a shame!!!”
“If I could give a negative 5 star to Chris's plumbing I would do so. We were told they would be out between 8:30 AM and noon. We waited eight hours for them to show up. Two plumbers of which one was extremely rude. They left at approximately 8 PM that evening. They were to install new shower fixtures and A faucet in the master bedroom and a new faucet in the guest bathroom . When they finished with the shower …”
“I will NEVER use Chris' plumbing again or recommend it to anyone I know. Horrible company, terrible customer service especially from the owner. The company gave me an invoice, called back with a question on the labor and they increased the price on it and refused to honor the original invoice (literally a difference of about $20). Whenever I asked to have the original quote that I received for the work done (the …”
Positive
“We called Chris's Plumbing Service to take care of two very clogged toilets in our home. Todd came out on a Saturday morning and quickly took care of the problem. In addition, he removed (without my asking) scratches on the porcelain in both bowls that I had made when trying to work on the clogs myself. Todd was prompt, professional, went above and beyond, and was very nice. The final cost was $175 less than we had …”
“Chris’s plumbing is the best in the business. They are responsive and follow up quickly. Very clean and detailed oriented with great customer service, that went a long way. I will definitely refer anyone to Chris’s Plumbing because they go above and beyond their call of duty and have a high level of professionalism. Thank you.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Google rating 4.2 with 461 reviews is dragged down by a heavy 1-star Yelp tail; sentiment splits sharply on dispatcher behavior, not field tech quality.
Should you hire Chris's Plumbing Service?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Chris's Plumbing Service?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Chris's Plumbing Serviceisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Brandon · Sun City Center · Plant City