Chas W. Goering Plumbing, Heating, and Cooling
Plumber · Grimes, IA
Our verdict
Fast and skilled on routine jobs, but three repeat visits to the same home left major issues unresolved, and customer service collapsed when accountability was requested.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Quick turnaround on service calls and repairs—2 of 5 reviews explicitly praise speed and efficiency
2 cited reviews
“Very quick and efficient! Everything looks great!”
“They're on time and flexible. Excellent experience.”
Willing to tackle difficult, unconventional projects including older homes and major system replacements
Cited in 1 of the 5 reviews we analyzed.
Responsive and flexible scheduling for maintenance plan customers
1 cited review
“They're on time and flexible. Excellent experience.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Management escalation resulted in aggressive behavior and refusal to take accountability—GM threw his phone on customer's appliance and interaction was 'very rude and belittling'
“They failed to take accountability. Very rude and belittling.”
Red flag
Unprofessional remarks made by technicians on-site—one customer reported offensive comments about their neighborhood were captured on camera
“Three times, still dealing with unresolved issues.”
Red flag
Pricing appears to lack transparency—score of 0 for pricing fairness suggests systematic billing disputes or hidden charges, though specific amounts not detailed in available reviews
Repeated failures to diagnose and fix problems correctly—one customer required 3 visits for the same A/C leak, with multiple misdiagnoses including incorrect assessment of A-coil condition
“Three times, still dealing with unresolved issues.”
Poor worksite cleanliness and attention to detail—furnace installation left 'extremely dirty' and technicians leaned on and placed tools on customer's brand-new washer
“Three times, still dealing with unresolved issues.”
1 more cited review
“They failed to take accountability. Very rude and belittling.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Unfortunately, our experience with Chas W. Goering Plumbing, Heating, and Cooling has been very frustrating and disappointing. They have been out to our home a total of three times, and we are still dealing with unresolved issues regarding the air conditioner. We were told the leak was fixed, but that turned out to be incorrect. We were also told the A-coil was not leaking, which also ended up being incorrect. Even …”
“I took leave to go see my family for Christmas caused I am stationed in Virginia and today I had to hear this interaction. The woman in the video is my mom. This company came out to fix a leak behind the washer. In the process of them making the repair the left some dents on top (very minute) but this washer was brand new from bestbuy, installed the day prior. We had called them and brought this to their attention …”
Positive
“Came to our business and helped repair the faucet in our break room. Very quick and efficient! Everything looks great!”
“I have their preventive maintenance plan for years.And they have done an excellent job at servicing by hvac system , always wonderful encounters , polite , thorough explaining things. They're on time and flexible. Excellent experience with a very good company”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 148 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Find plumbers near you
Chas W. Goering Plumbing, Heating, and Coolingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: West Des Moines · Adel · Madrid · Bevington