Charlie's Sewer & Drain
Plumber · Burbank, CA · Open 24 hours per Google listing
Our verdict
Mom-and-pop emergency crew that stays late on Fridays and explains everything with videos—Google loves them at 4.8/5, but they've got almost no track record elsewhere.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional after-hours emergency responsiveness: stayed until 10PM on a Friday night to complete water heater repair same-day, and responds to emergency calls with dedication to finish the job right.
Cited in 1 of the 5 reviews we analyzed.
Thorough diagnostic communication: 4 of 5 reviewers mention detailed explanations, video walkthroughs, sketches, and transparent pricing options before work begins.
2 cited reviews
“They explained everything clearly and honestly, which made me feel informed”
“He was onsite multiple times during the work and great about answering questions”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
High-quality workmanship with strong warranties: multiple reviewers highlight professional execution, cleanup (wore booties inside), and offer of 20-year warranty on major repairs.
Cited in 2 of the 5 reviews we analyzed.
Owner involvement and hands-on management: Charlie personally assesses situations, is onsite multiple times during work, and leads a team that treats homes with respect.
1 cited review
“He was onsite multiple times during the work and great about answering questions”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No Yelp presence or independent verification: 0 reviews on Yelp despite 98 Google reviews, limiting cross-platform credibility checks for a 2AM emergency decision.
The evidence — in reviewers' own words
Positive
“Charlie was very professional and thorough in assessing our situation and providing an estimate. He was onsite multiple times during the work and was great about answering questions or addressing concerns. Javi and the crew did an excellent job. They were very friendly and the fact that I could hear them laughing while working let me know that they must work for a good company! They put everything back where it …”
“When you’re dealing with plumbing issues, it’s overwhelming, stressful, and can completely disrupt your life. That’s exactly how I felt—until I called Charlie’s Sewer and Drain Rooter. From the very first interaction, their customer service was incredible. They treated me with kindness, patience, and genuine care. This isn’t just a company that fixes pipes — they truly care about helping people get their homes and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 98 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Charlie's Sewer & Drain?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Drain and sewer work
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Charlie's Sewer & Drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Charlie's Sewer & Drainisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Glendale · Panorama City · Mount Wilson · Calabasas