Cathedral Plumbing of Texas, LLC

We had the Cathedral Plumbing team conduct a scope inspection of our lines on our new house and they were able to quickly catch a major issue for us before closing! We have been very satisfied and appreciative of the work they did for us and will continue to use them in the future.

One of the best companies I have ever worked with! Not only is the work very high quality, but the level of attention to detail is incredible. I will definitely always recommend cathedral to anyone who is looking for plumbing work!

I have had the unfortunate fate of dealing a lot with Cathedral Plumbing . They are the plumbers who did my New house and also respond to warranty calls . We first had leak in a faucet , it was replaced but the handles were not installed , i could not do it myself since it uses a special screw . I have had to deal with them on another occasion , this time it was not their fault ,the tech they sent was good . The other issue i had with them is my water meter box is not installed correctly . it does not sit flush in the grooves of the pipe like it needs to . I am unable to install my smart meter correctly and it also floods the box with water from irrigation . Update 1. Dennis Rawlins a support manager reached out to me and apologized and promised to correct the issue . He sent a very friendly tech Brandon who fixed my issues . It was 15 minutes of worth of work and we both are happy . I would not hold one experience against them . so updating my review . Since the support structure works like it should .

Hwy 121 S - Euless (2-13-26) 1715. Judging by some of the reviews of your drivers, they need to go back to driving school. Having personally experienced the tailgating, erratic lane changes and speeding, this seems to be a common theme your drivers specialize in. If this is how you people drive, I can only imagine what the quality of the work you do must be like. You have some unsafe drivers out there. I wouldn't want you to work on my plumbing.

I had a leak in my kitchen faucet repaired by this company in August of last year. Less than a year later, I noticed another leak in the same place—the pipe connected to the sink was loose and barely staying in place. That same night it completely disconnected, which made it clear the original repair was not done properly. I am very disappointed in this company. The quality of the work was poor, and I expected a lasting solution instead of dealing with the same problem again. This has been a frustrating and unprofessional experience, and I will not be using their services again

Keep away. They don't complete the job as promised. My hose valve was leaking. They came to fix. Not too much time after, it leaked again. They came back to fix. All of this is great until... The plumber (Eric) says we have to change the valve. He said that it might break the valve. If so, then, we might have to break brick or work from the outside. When I inquired, He said that they will do the job including the brick and I had nothing to worry about. They will even contact the home builder or home builders they work with to get someone out to close the big hole he broke in the brick wall on the outside of the house. Knowing that, and after he called his supervisor (Denis) to get permission to have someone sent out after he breaks the wall, I approve the fix and him to break the wall provided he will fix it which he confirmed multiple time. Eric left after he fixed the valve but not the wall. And told me the brick guy will come shortly after company arranges it. I waited for the day and no one came. I also waited the next day then I called them because I was worried because it will rain in 2 days!! The receptionist (Chelsea) told me we don't fix walls and that I have to sort it out. I explained what happenned and they contacted Denis and Eric, who have confirmed that I was told that someone will come out to fix the brick. However, Chelsea told me "we apologize for the miscommunication, we are a plumbing company and will not do the brick wall despite plumber (eric) saying so". They would not even provide referrals from brick repair contractors and were not willing to help in any way. She just kept repeating the above quoted phrase! Now I have a day to try and find someone before the rain comes in and dont know where to start. If i was told it was my responsibility, i would have not approved the fix until i planned for someone to take care of the brick!! To summarize: - they don't keep their word; - had to come out multiple times for the same job, - would not cooperate even if they are fault and admit it Stay away and seek ethical plumbers. It is unfortunate that their name is Cathedral!

For reference-this company did the plumbing in my brand new home while it was being built this year. I’ve been in the house for about 3 months. This past Saturday I was working in my office when I noticed that my carpet was saturated and when I started moving things to see where the water was coming from I realized it was starting to grow mold. I put in my work order with my builder and when I didn’t get a response right away (they don’t work weekends) I called cathedral on Sunday to see if I could get them to send someone out because they are the company that does the warranty work on my home when I have plumbing issues. With an active leak, I needed them there that day but I was told by the person running their on call (Hannah) that it was a freeze break (because I stated the outside hose bib was just on the other side of the wall where the leak was) and they would call me Monday to schedule. Mind you, this girl is not a plumber nor could she see what was going on behind my wall. So their plumber came and fixed the issue, did a fantastic job (it was NOT the hose bib, one of the connections wasn’t put on properly and it had probably been leaking since I moved in). I called to speak with Luis about the issue with them refusing to send someone out on a Sunday for an active leak and I was told they couldn’t transfer me or give me any kind of contact info for him and they would let him know I called if he came by. I’m not happy with their office’s customer service and people who don’t know what they’re talking about trying to diagnose a problem over the phone and then refusing service for an obviously active leak that was coming to the inside of my home. This issue with someone in their office basically working outside her scope needs to be addressed.

First off, note that no repairs were done. On the good side, they give no-obligation estimates and don't charge for a service call. Bad side? Their prices are ridiculous. I've done my own toilet repairs. They're not hard to do. I just hate messing with plumbing, so I find plumbers when needed. My regular guy wasn't available, so I found Cathedral on Angie's List. Schedule done quickly. Tech on time. There's two options to repair...fill tube and flapper ($10 at a hardware store) for $250 (5 mins of work) or replace everything ($25-30 at hardware store) for $350 (10-15 mins of work). Seriously? Most ridiculous pricing I've ever seen for a basic plumbing repair job. The tech seemed to agree with me that their pricing was ridiculous as he was quoting it to me. He even quoted my wife an option to replace the entire toilet. Really? Quit focusing on the big sale and just focus on the repair and providing good service at a fair price. No thanks. I called another plumber on Angie's List with an 'A' rating. Same job for $150. Cathedral may do great work, and I'm guessing they get others to pay their high prices, but not me. Get a second opinion if you get a quote from them. Their prices are crazy.

My family moved into a two year old house in McKinney in a Beazer Homes development. The original owner moved out two weeks earlier. It was early evening when the moving van was unloaded and we settled in for a quick meal when we discovered the main sewer line in the house was clogged. Having just arrived in Texas, we had no idea who to call. Fortunately the home builder posted a list of emergency contacts inside of the pantry door where we found a phone number for Cathedral Plumbing. From the moment we called Cathedral Plumbing, their service exceeded expectations. The plumber who came out to unclog the line (Troy) was absolutely the nicest person. He arrived sooner than expected and immediately went to work resolving the problem. Not only was Troy polite and knowledgeable, he took great care to make sure he made as little mess as possible and cleaned up everything before he left. Cannot say enough about how satisfied our family is with the service provided by Cathedral Plumbing.

Terrible, terrible, terrible company. Came out on Wednesday to fix a kitchen leak and leak coming from master bathroom around the toilet but said there was no leak around toilet. Explained weird smell on and off that comes from toilet so plumber said he would check the p-traps. Fast forward to Thursday and now my shower is not draining properly, water is coming from base of my toilet in guest bathroom, and master bathroom toilet won’t flush. Called them Friday Morning to have them come back out and never sent anyone so had to call back during after hours to finally get them to send John who is the rudest man on this Earth. Tried to tell me a landscaper broke a pipe in my yard which was causing the issue. When I tried to explain I didn’t not have a landscaper and no one had been in the yard he got defensive and left. For your own good, stay away from this company. The only reason they were used is because my builder sent them under my warranty.

Last night I found water seeping out from under the commode seal in our guest bath. Water from any unknown source is not good in a home. First thing this am (7:40am) I called the emergency number and spoke to a gentleman who said he would notify dispatch at 8:00am. Bingo! @ 8:00 am my phone rang and a friendly voice inquired as to my address and said a service gentleman was enroute and would arrive in about 45 minutes. Forty five minutes passed and a Cathedral truck pulled up at my home. A very courteous gentleman by the name of Terry Don jumped out and asked "What's the problem". I explained about the water. His reply " no problem". About an hour later the seal on the commode was replaced and he was on his way. No fuss, no muss, just good old customer service with a smile and great attitude. Thank you Cathedral and Terry Don.

We discovered the leak on a Friday. We called our regular plumber for help, but they said they couldn't come until the middle of next week! We called a few other plumbers, but everyone was too busy to help. We then contacted Cathedral Plumbing based on its rating in Angie's List, and, after hearing me explain the emergency, Brittany in the office sent someone right away to help. It was Robert, who looked at the ceiling and promptly went into action. He discovered the source of the leak -- a tiny hole in a pipe in the attic, and fixed it. He worked very hard nonstop and communicated with us about the problem and what he was doing. We were deeply grateful for the fast, excellent service, and will now send all our plumbing needs to Cathedral Plumbing.

After moving into my new home in July 2024, I had plumbing problems with the tankless water tank. Cathedral Plumbing was able to dispatch a (8) plumbers to diagnose my issue of not having hot water in my home. This was a long process that included multiple plumbers but Brandon Harrisson came to the rescue and he did not give up, he helped resolve my NO hot water issue. Brandon is very knowledgeable, courteous, and respectful. He made all the right calls so that I could receive a new tankless water heater to fixed the issue where the hot water valve will turn off automatically. This was a very lengthy frustrating process but Brandon performed excellent-customer service. I am grateful and recommend Brandon from Cathedral Plumbing. Thank you 😊.

Man I don't know where to start. I was hanging stuff in my garage and sure enough got me a shower. Had to shut off my water and called these guys. I tell you what. Within 30 min these guys were here and fixed my problem. I was in the home building business for 12 years. I know how things work here. This is not normal service. This is exceptional service. From the young lady answering the phone to the guy that showed up. Catch that last part y'all. He showed up. To top it off did an excellent job in a timely manner and cleaned up after himself. This is the type of contractor I wanted on my job back when I was in the business. I cannot speak highly enough of this organization. The absolute best plumbing company I have ever dealt with.

Brandon C Harrison you are awesome. This is my second interaction with Brandon . He is always coming into a job with a great mindset to solve the problem and very knowledgeable. I made a quick call to cathedral team, they immediately responded and Brandon came over weekend evening. (Mask, glove and hidden smile) .He quickly diagnosed the issue, fixed it and all professional way. Sharing his insights and working it out in a short amount of time with right tools. He is very confident with his work and a great ambassador sharing good will. Appreciate cathedral and Brandon for work well done and very professional. Giving my best wishes and would recommend cathedral and specially Brandon for resolving any plumbing issues. Kudos!!!!!!