Brody Plumbing Solutions
Plumber · Newton, MA · Open 24 hours per Google listing
Our verdict
Fast emergency response with exceptional technician quality, but pricing information is completely absent from reviews—a red flag for a 2am call.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
24-hour emergency availability with minute-level response times. One reviewer called at night and was scheduled within minutes; another got Saturday morning service after Friday afternoon call.
1 cited review
“Customer service was quick to respond and had us scheduled in minutes”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Consistently professional and knowledgeable technicians. All 5 reviews praise specific technicians by name (Jordan, John, Tyler, Gerald) for competence and thoroughness.
3 cited reviews
“Customer service was quick to respond and had us scheduled in minutes”
“They cleaned and sanitized everything after fixing the pipe”
“He went the extra mile to explain my system's failure”
Goes beyond the repair: multiple reviews mention extra services like cleaning/sanitizing, detailed explanations of system failures, and unsolicited hot water heater advice.
2 cited reviews
“They cleaned and sanitized everything after fixing the pipe”
“He went the extra mile to explain my system's failure”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fast problem resolution. Reviewers note work completed quicker than anticipated, with one mentioning water restored fast enough to catch up on laundry same day.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing_fairness dimension scored 0/100 with no reviews mentioning cost, rates, or billing. At 2am with a burst pipe, you cannot predict what this call will cost.
Keep it in proportion: these concerns are cited in 5 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Can't recommend them enough. Customer service was quick to respond and had us scheduled in a matter of minutes when I called the night before (they have a 24-hour line). Jordan was competent, literate, and incredibly approachable—clear and thorough in every explanation. He made a potentially stressful repair easy and walked my spouse and me through each step. Jordan was the most professional technician we've ever …”
“They were extremely efficient and knowledgeable. They got the problem resolved much quicker than I had anticipated. After my water started flowing in my house, I was able to catch up with all of the laundry that I had done last week.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 32 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
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Find plumbers near you
Brody Plumbing Solutionsisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Somerville · Norfolk · Westford