Boyd Plumbing Co.
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Based on review analysis
1 concern
Pricing fairness dimension scored 38/100 with high variance (35 point spread across dimensions), driven by one significant overcharge complaint on a routine job
Trust Score: 0/100 · Based on 27 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 27 Reviews Tell Us
Emergency Response
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
High service call pricing for minor work: One reviewer charged $450 for a 30-minute filter replacement with no materials used, described as disproportionate even at $250/hour labor rate
Pricing fairness dimension scored 38/100 with high variance (35 point spread across dimensions), driven by one significant overcharge complaint on a routine job
Quality & Professionalism
Professional crew demeanor: 4 of 5 reviewers specifically praise politeness, courtesy, and knowledge of technicians (Wyatt, Billy, Shawn, Jeffrey)
Communication
Exceptional emergency responsiveness: 4 of 5 reviews highlight rapid dispatch and same-day/next-day arrival during water emergencies
Proactive communication during emergencies: Multiple reviews document unsolicited callback updates and crew notifications before arrival
High service call pricing for minor work: One reviewer charged $450 for a 30-minute filter replacement with no materials used, described as disproportionate even at $250/hour labor rate
Pricing
High service call pricing for minor work: One reviewer charged $450 for a 30-minute filter replacement with no materials used, described as disproportionate even at $250/hour labor rate
Customer reviews
Reviews from Google, Yelp & more
It’s never a good day when the plumber is in your driveway. That being said, we called Boyd’s and they were out in just a couple of hours. Wyatt was professional and fast. He located the issue and had our water back on in less than an hour. Boyd’s was upfront about pricing, and it was reasonable.
I called Jeff Boyd about a minor emergency after hours on Tuesday night. My well pump was not sending water to the pressure tank, and my guest house and barndominium had no water. Jeff sent a team out first thing Wednesday. I was prepared for bad news. A switch had burned out, but there was a very happy ending. Boyd's has responded promptly to other emergencies over the past few years. They are extremely professional, talented, and service-oriented. Thank you!
Yikes! Found water coming out on our front porch. Ran upstairs and found a water heater leaking and the pan filling up. Called Boyd, Cameron immediately called a crew and called me back that they would be there after their job. Kimber called shortly after saying they were on the way. Wyatt and Billy quickly identified the problem and took care of it. They were professional, courteous, and least the place clean and neat. Also had them flush the tanks while they were here. This could have been a real disaster, they knew the urgency. We are so relieved. Highly recommend Boyd and their wonderful team. Awesome experience!
Why would you charge 450$ to put the filter in this canister and but it up there. I don’t understand? Ya can’t tell me putting that filter in and walking from bathroom to kitchen and give a bid is 450$ when you are charging 250$ an hour for licensed plumbers. No material used. I’m still blown away. 30 minutes max? Even if I was paying for two license md plumbers it shouldn’t be near that.
I noticed a water leak in my yard Sunday evening. I called Boyd Plumbing Co. around 11:20 Monday morning. A very friendly lady by the name of Camron answered the phone and said the schedule was full but she would check with her plumbers to see how they were progressing on their jobs and call me back shortly. Within five minutes she called me back, and said they would be at my house between 12:00 - 2:00. Shawn and Jeffrey arrived around 12:35. They quickly diagnosed the problem and had the leak repaired. They were both very friendly and knowledgeable. You could tell they cared about the job they did for their customers. I would highly reccomend Boyd Plumbing Co. for all of your plumbing needs.
Business details
Service area
Based in Cleburne. Serves 2 nearby cities within 20 miles:
Boyd Plumbing Co.